I spent over 2 hours on the phone with Apple support with the same issue. It has been elevated to engineering, but no fix. I've been very patient with Apple and have spent a lot of money with them, but this leaves me very frustrated and ready to return it.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
HomePod Homepod incompatible WiFi
- Thread starter Newbie67
- Start date
- Sort by reaction score
I spent over 2 hours on the phone with Apple support with the same issue. It has been elevated to engineering, but no fix. I've been very patient with Apple and have spent a lot of money with them, but this leaves me very frustrated and ready to return it.
There's a solution that was listed - did you try it? Unplug the HomePod, change the Wi-Fi network info settings on your iPhone to to disable both auto-join and auto login, plug the HomePod back in, and wella, no more Wi-Fi incompatibility.
That's why I love information sharing! Turned off "auto-join" and auto login and Viola!!!!! I even tried to disconnect my Ubiquiti network and use an old Airport with zero luck. Thank you! Thank you! Thank You!
I wish I'd found this thread yesterday. I've been struggling with this for a day and a half and have tried all kinds of crazy things without success. I was convinced I had some kind of a network problem, but the problem persisted even when I set up a different network. Finally I found this discussion and the workaround... works! Thanks!
This worked for me under VERY strange circumstances... it connected home with house Wi-Fi. No problem... but then I went on travel. Brought it with me. Would not connect to hotel Wi-Fi. Not unexpected... that whole room number thing.. so I created my own LAN with a my passport wireless pro (very underpowered)..which could connect to hotel Wi-Fi by browser lol.. and then broadcast shared Wi-Fi and then by repeating the above steps several times got in... once in though it was very stable lol the only addition is to delete any previous attempt in the home app first.. in fact I’m typing this from the shared network now from a hot tub while listening to my home pod and yes Siri hears me with the jets on. Don’t tell me Siri doesn’t work lol
Just to give the problems i got.
I have an iPhone X with 11.3 (beta). I'm from Portugal and yesterday i received my HomePod that i bought from UK.
I turn on, setup as normal and ask siri to play something. After that, i enter on HomeKit and touch on HomePod. Said that was trying to connect but the HomePod is still playing some music. After this i try to use my control center on iPhone and i can't push it, seems a bug. I reboot my iPhone again, touch HomePod on Homekit and said: trying to connect and after that, can't use control center again.
I delete homepod from icloud, turn on auto-login on my wireless and can't connected. So, turn on again and i did it but it's still a little bit buggy.
So, i tryied HomePod on my girlfriend house, so today i will try it on my and see if everything run smoothly.
I guess homepod is fine and the problem is something from wireless, i'm not sure. I thought to downgrade iPhone but i guess it will be the same thing. I tried this things at 1:30 am, so was a little bit tired. Today i will try to do everything correct and if i can't i will try to contact support in Portugal (i'm not sure if they can help me...).
I know this is confusion, but i try to explain everything i tried. But if you have any question, ask and i reply.
Anyone got that bug on iPhone X?
I have an iPhone X with 11.3 (beta). I'm from Portugal and yesterday i received my HomePod that i bought from UK.
I turn on, setup as normal and ask siri to play something. After that, i enter on HomeKit and touch on HomePod. Said that was trying to connect but the HomePod is still playing some music. After this i try to use my control center on iPhone and i can't push it, seems a bug. I reboot my iPhone again, touch HomePod on Homekit and said: trying to connect and after that, can't use control center again.
I delete homepod from icloud, turn on auto-login on my wireless and can't connected. So, turn on again and i did it but it's still a little bit buggy.
So, i tryied HomePod on my girlfriend house, so today i will try it on my and see if everything run smoothly.
I guess homepod is fine and the problem is something from wireless, i'm not sure. I thought to downgrade iPhone but i guess it will be the same thing. I tried this things at 1:30 am, so was a little bit tired. Today i will try to do everything correct and if i can't i will try to contact support in Portugal (i'm not sure if they can help me...).
I know this is confusion, but i try to explain everything i tried. But if you have any question, ask and i reply.
Anyone got that bug on iPhone X?
I ran into this exact same issue but none of the tips worked. After getting escalated to senior support at Apple, we found out that it was due to the dual WPA settings on my wireless network. When WPA1 and WPA2 were allowed, I ran into this problem, but when the network was set to WPA2 only, it works without any issues. I'm still not clear why it doesn't work with both turned on, but I'm just glad to have it working.
Hope this helps!
Hope this helps!
Attachments
I had the same issue and found that turning off 802.11ax (also called WiFi 6) fixed it for me. Interestingly enough, the HomePod Mini only supports 802.11n (WiFi 4) and while technically all routers should be backwards compatible with older WiFi standards, I’ve come across a few cases in my work where older devices with older WiFi technology don’t speak well with new 802.11ax routers.
