Homesharing, suddenly disconnects all the time

djfjeff said:
I have the same problem since this week. I changed two things at the same time (I know, this is hard to debug a problem when many things have changed)...

I upgraded my Mac Mini server to Mountain Lion and changed my router to a Time Capsule 3TB.

Everything was working fine before (Mac Mini server with Lion and Netgear WNDR3700 router).

Both my Mac Mini and aTV3 are wired to the Time Capsule.


Before upgrading, my aTV3 was really stable. It played everything and found my iTunes library with no problem.

Since the upgrade, every time I come back from work, the aTV cannot find the iTunes library. I have to restart iTunes and everything come back to normal.

Another problem since the upgrade : when my aTV sleep, I cannot wake it up with the Remote app on my iPhone. Also, I do not see it in the Airplay target anymore. Before the update, simply launching the Remote app on the iPhone would start my aTV automatically.
Click to expand...
Similar situation...my laptop can AirPlay with my AppleTV3 without issue, but neither my iPhone4S nor iPad3 has ever been able to see the AppleTV3 on the network. Can't AirPlay using either the iPhone or the iPad and the remote app has never worked on either device.
 
MonkeySee.... said:
I can homeshare on my iPad and iPhone. My ATV2 just won't connect unless I restart iTunes.
Click to expand...

Turns out i can't.

The issue is if your hard drive sleeps you can't home share. Wake on network access doesn't seem to kick it back to life.

Hopefully Apple will sort this asap.

P.S how do we report this issue to Apple?
 
Ok, the only thing I changed is that I configured my aTV to never sleep.

The Remote app can always see the aTV (and it's normal as it never sleep) and airplay work correctly.

But the weird thing is, with only that change, now I never need to restart iTunes to make my home sharing work again. Everything is back to normal.

Ideally, I would like to put my aTV back to sleep after 1 hour like it was setup but for now, I will leave it that way.
 
Similar situation here also. I switched both of my units to never sleep and the problem is much less severe. I have had only about 5 dropouts in the last 10 or 12 days. I used to have 2 or 3 everyday. I do not have to restart itunes to recover from a dropout anymore I just access "computers" on the ATV and resume the movie that was interrupted and it works fine. Before I would always have to restart itunes.
So the problem is still there just less frequent. It still needs to be addressed but I am much happier about the situation that I was 3 weeks ago.
 
This issue is 100% the hard drive sleeping on the Mac.

Apple TV, iPhone, iPad are unable to wake the hard drive back up again if you try to access your videos etc.

I've done a few tests on this. Watching a vid on my iPad via homesharing, I have my Mac to sleep the drive after 15 mins. Everytime without fail I will lose connection when the drive sleeps and not be able to get it back unless I go and make iTunes, iPhoto or whatever active so that the drive spins up again.
 
Hard drive sleep could be a portion of the problem but not %100
I never had the problem with ATV2 on the same set up, ran perfectly for 6 months then with the introduction of the ATV3 and iTunes updates the problem showed up. With all of the different system configs both hardware and software reporting this problem the one common element is iTunes.
More than likely the problem lies there.
 
Dan DRC said:
Hard drive sleep could be a portion of the problem but not %100
I never had the problem with ATV2 on the same set up, ran perfectly for 6 months then with the introduction of the ATV3 and iTunes updates the problem showed up. With all of the different system configs both hardware and software reporting this problem the one common element is iTunes.
More than likely the problem lies there.
Click to expand...

Its no co-inky dink that I lose homesharing when my hardrive sleeps. Move the curser wakes the screen but you need to activly do something that uses the hard drive for it to kick in eg open a programme.

"Wake for network" doesn't seem to work.
 
MonkeySee.... said:
This issue is 100% the hard drive sleeping on the Mac.
Click to expand...

Not the problem for me, I have hard drive sleeping turned off. But also I have been keeping an open VNC connection to it at all times (doesn't help btw). I can go into iTunes, play music from the server, do lots of things that require the hard drive. No problems. BUT the home share is gone and won't come back. :(
 
I've not had my issue in a few days now, did the following:

- Installed Caffeine to keep the Mac Mini awake and network drives connected
- Made both ATV3s WiFi and disabled sleep on both of them

ML seems to have a bug with sleeping which I hope will be fixed in .1 and the ATVs seem to struggle with wired connections - annoying given the trouble I went to in order to get them wired in the first place.

M
 
MonkeySee.... said:
Its no co-inky dink that I lose homesharing when my hardrive sleeps. Move the curser wakes the screen but you need to activly do something that uses the hard drive for it to kick in eg open a programme.

"Wake for network" doesn't seem to work.
Click to expand...


Never said you were wrong, I left the door open for you just to be nice saying that the hard drive sleep could be a portion of the problem. You were saying %100 of the problem was hard drive sleep. That sounds definitive end of story.
So if I were you I would not sleep the hard drive that would resolve your issue correct? Try it see see what happens. If it works for you then great your problem is resolved.
 
This problem is back with a vengeance for me since upgrading to Mountain Lion, seems like the Mac Mini just won't/can't wake-up when required.

Also I've got numerous problems with being unable to play content which required a reboot of iTunes. Very annoying... its these little things that Apple seem to take an age to fix, only to break again within a couple of software updates.
 
My whole setup, like many others (at a guess), revolves around iTunes. I have my media in iTunes on a Win7 PC, an Apple TV2, iPad 3 and iPhone 4/4S. No device can find the iTunes home share anymore.

My hard drives don't sleep, but the devices can't even see iTunes when I first open it :(
 
After weeks of not being able to see my home share at all, and my new ATV3 arriving today, I tried this:

TahoeBlue said:
Uninstall and reinstall iTunes. If you have Win7, make sure to completely uninstall Bonjour, and confirm you are installing the correct version of iTunes (32 or 64 bit).
Click to expand...

Homeshare is now showing, it's only been a few hours though, but fingers crossed! Hopefully it doesn't happen again and require another re-install :|
 
monty77 said:
I've not had my issue in a few days now, did the following:

- Installed Caffeine to keep the Mac Mini awake and network drives connected
- Made both ATV3s WiFi and disabled sleep on both of them

ML seems to have a bug with sleeping which I hope will be fixed in .1 and the ATVs seem to struggle with wired connections - annoying given the trouble I went to in order to get them wired in the first place.

M
Click to expand...

Got cocky last night and turned off caffeine to make the Mini sleep again. Could access the library on the ATVs but nothing played ... looks like even after 10.8.1 network shares aren't mounting again after wake :-/

M
 
I've been trying to resolve this problem for weeks now. After a crap nights sleep I was sat up looking round the Apple forums when I stumbled across the below thread.

They traced it o the ATV 3 not releasing ports and stopping iTunes from streaming. Simple fix is to take any ATV3 which are on LAN and put them on wi-fi. Nothing more, you don't need to keep them out of sleep mode or fix ips, or mess about with your routers settings.

My iTunes was locked again earlier, I pulled the my ATV3 off LAN and turned wifi on, now without even restarting iTunes on my mac I was able to load all the sharing libraries straight away.

Hope this helps

https://discussions.apple.com/message/18378253#18378253
 
Interesting but I have never had my ATV's on LAN, always on Wi-Fi.
I think a lot of others that are having this issue are on Wi-Fi also.
It is worth looking at though for those who are on LAN to see if the severity of the problem decreases by switching to Wi-Fi.
 
570934 said:
I've been trying to resolve this problem for weeks now. After a crap nights sleep I was sat up looking round the Apple forums when I stumbled across the below thread.

They traced it o the ATV 3 not releasing ports and stopping iTunes from streaming. Simple fix is to take any ATV3 which are on LAN and put them on wi-fi. Nothing more, you don't need to keep them out of sleep mode or fix ips, or mess about with your routers settings.

My iTunes was locked again earlier, I pulled the my ATV3 off LAN and turned wifi on, now without even restarting iTunes on my mac I was able to load all the sharing libraries straight away.

Hope this helps

https://discussions.apple.com/message/18378253#18378253
Click to expand...

My ATV2 is on Wifi and has always been. I just stop home sharing and re enable it again on the ATV. boring but works.
 
I've been able to mostly avoid the problem for a while now by setting the ATV to never sleep. My Mac's on 24/7 too.

It's not flawless but on average I'm restarting Home Sharing once a week as opposed to twice a day.

For the record I've had the problems both over wifi and wired connections. I hope the rumours a while back of a complete re-write of iTunes are true.
 
I've been having a lot of issues lately with this, especially when my itunes computer is booted into Win7 instead of Lion. It still happens in Lion, but it usually is resolved by restarting iTunes. NOTHING I've tried has worked with Win7. I may try to delete Bonjour and try again, but at this point I don't know if it's worth trying.
 
I have this issue as well. It started when I hooked up my ATV3 to my GigE-network, instead of WiFi. Whenever I get back home from work, ATV can't connect to my iTunes-server. Here's the old and new setup:

Old: ATV3 on 802.11n-network that is created by Airport Extreme. Mac mini iTunes-server is connected to the AE with ethernet-cable. Everything works fine.

New: ATV3 is connected to the AE with ethernet-cable. AE is connected through GigE-ethernet to a Zyxel 16-port GigE-switch. Mac Mini is connected to the switch. iTunes-connection drops.

While I have the problem, I can't connect to the server-iTunes with my MBP either. Other network-access (screen-sharing, filesharing etc.) works fine, so I don't think this is a problem with the switch.

I'm now making some changes to my setup, in an attempt to see what change is needed to fix the issue. First steps: I configured the server to never sleep. I also connected the ATV to the switch, instead to AE, which is then connected to the switch. So the only thing standing between AE and the server is the switch.

If this doesn't work, I will configure the ATV to never sleep. If that doesn't work, I will reconfigure it to use Wifi again.
 
A few days after taking it off LAN I've not had to restart iTunes at all. We have a mixture of devices connecting to but my setup points to the ATV3 as changing it onto wifi is the only thing I have changed.
Also on a plus not the shared libraries, especially the movies library loads so much quicker. We have about 400 movies which was taking maybe a minute to load on a iPad, now with the change it takes about 3 seconds and sometimes almost instant.
 
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