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iPod touch How many defective iPod Touch units have you gone through?
- Thread starter gowanis
- Start date
- Sort by reaction score
1) Week 37 black screen issue
2) Bad input Jack (left audio channel cutting out)
3) Bad screen (flicker/refresh/contrast problem)
4) Dead Pixels
5) Constantly reboots in the middle of sync
That's some bad luck you've had. Hope number 6 is a good one!
thanks. normally i would have given up on a product like this and got something else, but as you know the thing is so damn cool! i will try again. at some point i might be forced to switch to a classic, which would be a shame because the big screen is the main reason i got it - i like to watch movies on the train during my commute.
Have you tried to specifically ask for a week 45+ in store when getting the replacement? They may not accomodate you but its worth a shot especially if you explain how many replacements you have gotten already.
when you get a warranty replacement, it comes in a plain white box. they don't give you a retail box. you keep your box and accessories and just swap the unit. the replacement does come with the plastic cover over the screen and back. i was skeptical when they said these are "new" and not refurbs, but on close inspection the screen and backs appear pristine. i think it would be especially hard to restore a back to pristine condition. apparently they have new ones like this allocated specifically for warranty exchanges.
All I know is my patience is growing thin. I am losing too much time going back to the store. my local store is so crowded all the time that just getting a genius appointment is difficult.
Do not leave the store without getting a brand new *sales stock* replacement. The replacements *are* refurbs. Four Apple employees confirmed this.
They will accommodate him if he demands it. Why should they expect that people should pay $400 for a brand new Touch, only to have to walk out the next day with a refurb one?
here's the thing... my first bad one (week 37 black screen issue) was purchased at best buy. i returned it to best buy within 30 days. my second one (bad audio jack) worked fine for about 3 months before going bad, so this one and the subsequent ones were all through the apple store (with the replacement coming in that white box). I will be more aggressive tonight, but i'm worried because the problem with my current unit only occurs sporadically so i hope i can reproduce the problem. (it reboots in the middle of sync fairly often but not always, and sometimes gets stuck in an endless reboot loop).
Be pushy and dissapointed but not obnoxious. My GF had an out of warranty 3G replaced with a new 4G because she wouldnt take no for an answer. Again, dont be a crazy screaming customer, just one who is a loyal Apple customer but very dissapointed in your expensive device.
My first had a dead section of the screen near the home button so there was no argument there. I was given a replacement that came in a brown box that has a week 45 serial number on the back and on the whole it is fine except for 1 dead pixel which I hardly notice but also it looks like it was assembled by someone with a blindfold on. The chrome back does not align with the bezel correctly and I noticed yesterday that the screen is not entirely level as well. Over most of the screen the glass meets the bezel perfectly but on one edge the glass is definately higher than the bezel.
I wasn't going to bother becasue overall the screen quality etc is v good but a friend did point out that for £269 I should get a device that is as near a perfect and he is right. Not a small amount of money, so if I can get a Genius appointment this week I will go and push for a full retail replacement as this will have been the second one I have returned.
I wasn't going to bother becasue overall the screen quality etc is v good but a friend did point out that for £269 I should get a device that is as near a perfect and he is right. Not a small amount of money, so if I can get a Genius appointment this week I will go and push for a full retail replacement as this will have been the second one I have returned.
All the talk about defective ipod touch units is really abit of a concern for me. i'm about to get an ipod touch in singapore (where i'm on long vacation at the moment) i'm just worried if i get it here and come week 37 + when i'm back in europe and the ipod touch starts going downhill, i would just left with a defective unit and i heard the warranty's not international...
i travel alot with work and am not based in any country for long periods... i imagine students who study abroad might have the same problems..getting their laptops or ipods at home and using them overseas....
should i get one or not.....
i travel alot with work and am not based in any country for long periods... i imagine students who study abroad might have the same problems..getting their laptops or ipods at home and using them overseas....
should i get one or not.....
ive only had one and its fine?
i havent heard of anyone having so many problems though
SJ doesnt like you...
i havent heard of anyone having so many problems though
SJ doesnt like you...
All the talk about defective ipod touch units is really abit of a concern for me. i'm about to get an ipod touch in singapore (where i'm on long vacation at the moment) i'm just worried if i get it here and come week 37 + when i'm back in europe and the ipod touch starts going downhill, i would just left with a defective unit and i heard the warranty's not international...
i travel alot with work and am not based in any country for long periods... i imagine students who study abroad might have the same problems..getting their laptops or ipods at home and using them overseas....
should i get one or not.....
Open it in the store to make sure there's no immediate problems like negative black and dead pixels.
OK i'm back.
Even at 7:30pm the Apple store was PACKED. Only one genius on call, and backed up.
Anyway, I explained my problem and told him that this was my 5th bad iPod Touch, and that I wanted a new retail box this time. He called the manager and the manager agreed to give me a new one.
So far so good, screen looks flawless and I transferred my whole library without a problem. My fingers are crossed and I am happy for the moment !
Even at 7:30pm the Apple store was PACKED. Only one genius on call, and backed up.
Anyway, I explained my problem and told him that this was my 5th bad iPod Touch, and that I wanted a new retail box this time. He called the manager and the manager agreed to give me a new one.
So far so good, screen looks flawless and I transferred my whole library without a problem. My fingers are crossed and I am happy for the moment !
I ran into 6 iPod touch's...
all got returned
on my sixth one I contacted a manager through phone, agreed to give me a brand new stock one, and im glad to say its been okay from there. It has one dead pixel, but I can live wit that.
all got returned
on my sixth one I contacted a manager through phone, agreed to give me a brand new stock one, and im glad to say its been okay from there. It has one dead pixel, but I can live wit that.