How many iMac replacements have you had?

Discussion in 'iMac' started by Iamthinking, Aug 24, 2010.

  1. Iamthinking Suspended

    Jul 31, 2010
    Thought this would be a fun thread.
    I'll start the ball rolling:

    Going on number 3 - 21.5" base model. Screen issues.
    Good deal if you're a courier.:)
  2. nobias macrumors regular

    Jun 23, 2010
    2009 - 3 bad screens before giving up.
    2010 - 1st damaged stand. Otherwise perfect
    2nd yellow screen grey bar
    3rd dented and yellow screen and lint under glass
    4th arriving in 2 days.

    My 09s were from the store so easy to exchange.
    2010 I got the 27" i7 2.93, 16gb, 2tb+ssd so it takes a week to turn around each replacement.
  3. WickedSick macrumors member

    Jul 11, 2008
    Zero for me. Straight shooter first time out of the box. And that's with every mac I've ever purchased.
  4. ryan0402 macrumors 6502

    Jul 24, 2010
    Same with me no yellowing noise or anything got the quad core i5 with my friends 25% discount.:p shhhh........ dont tell anyone:D
  5. Mike Macintosh macrumors regular

    Mike Macintosh

    Sep 20, 2009
    Washington State
    I purchased a 27" 2009 model i5 and I never had to replace it yet, it just works, no issues, no yellowing, nothing, absolute perfect.
  6. seattle macrumors 6502

    May 15, 2007
    Zero. Although I had the screen replaced about 6 months ago. iMac is just over three years old.
  7. Robert Grant macrumors member

    Aug 20, 2005
    North Wales
    2010 iMac i7:

    1st: Right half of screen was darker.
    2nd: Should be here in two days. :d
  8. grantmo macrumors member

    Jun 26, 2010
    1st one had dead pixels

    2nd one had bad light bleed.

    I'm getting a refund now and I'm going to wait and see if these problems improve before i order another one.
  9. saschke macrumors 6502

    Feb 2, 2008
  10. Queso macrumors G4

    Mar 4, 2006
    1999 - iMacDV400 arrived with "collapsed" screen image that would only correct a couple of minutes after the machine was started up.
    2005 - iMac G5 17" developed vertical pink line issue two years into use.

    Both were swapped out for new machines by Apple. In the case of the G5 it was swapped in 2007 for an Alu iMac (the machine I've just sold on).

    The other two iMacs I've owned have been perfect (so far).
  11. astonmbp macrumors newbie

    Aug 5, 2010
    2009: 5 iMac i7's due to yellow tinge
    2010: 1st iMac return due to yellow tinge
    2nd iMac still has a slight discoloration at bottom but has WD hdd

    I will keep the 7th iMac. Seventh time's a charm ;):p
  12. leftroom macrumors 6502

    Oct 8, 2007
    Stockholm, Sweden
    2010: 2 i7 iMacs. Screen issues on both computers. The bottom side has the backlight bleeding. Don't know what to do. I'm going to a reseller on Saturday to talk to them. This is rather silly. It feels like I have a bad luck now. All my other Macs have been working fine.
  13. Kenndac macrumors 6502


    Jun 28, 2003
    None - my 2010 Quad i5 iMac is fine for me.

    ProTip: If you're nice and are willing to put your money where your mouth is, the guys at the Apple Store seem to be happy to let you switch on the iMac and look at it in-store before you take it away.

    I did this a few weeks ago - I paid for my iMac, then the guy helped me get it out of the box and found me a power cord and USB keyboard so I could switch it on, hold the Option key down on boot and inspect the grey boot disk selection screen for faults.

    The display has a very slight dark band along the bottom and appears to be yellow-tinge free. However, I'm too busy using and enjoying the machine to risk ruining it with the tests on MacRumours! :D
  14. bendy73 macrumors newbie

    Aug 25, 2010
    I Mac newbie.

    1st ever Mac last thursday - 2 dead pixels - DOA
    Replaced today - dust under perspex screen - advised by phone tech support to return to retailer for satisfaction.
    I'm not optimistic.
    Is it worth a third attempt at a satisfactory iMac 27"?
    Have I wasted enough of my life on Apple already (2 whole days including 9 very long and tedious phone calls not including what tomorrow brings)?

    Update: 3rd Mac is good. The guy at the store got it from a different batch.
  15. Queso macrumors G4

    Mar 4, 2006
    ^^ You've been unlucky. For every faulty machine they'll be 100 good ones, but of course that means that if you are the 1% that get a duff box you've still got a 100/1 chance of getting a second duff one as a replacement. Considering how many of these things Apple sell some people will be that 1 in 10000 who get two duff machines in succession, and on this occasion it's you unfortunately.

    This new Core i5 iMac I've received is absolutely perfect. No screen discolouration or noticable warmth gradient, no dead pixels, no low brightness whine, no dust under glass. So it's not a problem with the design itself, just that some of them that ought to be caught by the factory's quality control don't. Stick with it. When you get a good machine you'll love it.
  16. Alexandrebr macrumors newbie

    Aug 24, 2010
    1999 - Imac G3 "Blue Bondy": perfect!
    2001 - Imac G4 DV 'special edition': dream machine (no fans!)
    2004 - Imac G5 20': four (yes, FOUR) logic-boards (linking capacitors) replaced and 2 power-supply. Applecare hopefully had been subscribed!
    2010 : Imac 20'5 : build week 24, yellow tinge from bottom: send back this one to Apple today. It is an IPS hardware issue, not resolved as I know.
  17. bendy73 macrumors newbie

    Aug 25, 2010
    Thanks for the encouragement Queso. What are my chances of being that 1/1000000? Well, 1/1000000 I guess.
    I will give it another go. The retailer has been excellent.
    I don't think my expectations are too high as I read here about other people with the same issues that concern me.
  18. Btom macrumors 6502a

    Nov 19, 2009
    Congratulations on your absolutely perfect i5. However your 1% estimate is taken more or less from the thin air and your statistic doesn't take into account apparent redirecting of the faulty, returned iMacs as replacement units.

    Tom B.
  19. Bryan Bowler macrumors 68040

    Sep 27, 2008
    And your assumptions are taken from thin air too.
  20. Bryan Bowler macrumors 68040

    Sep 27, 2008
    Zero. My iMacs have been perfect. I have another one arriving tomorrow. We'll see if that one is perfect too!

  21. Queso macrumors G4

    Mar 4, 2006
    Tom, considering Apple held a press conference due to massive criticism about another product's reliability in which they stated the return rate was 1.7% I think it's pretty safe to assume that the iMac return rate is much lower. If the iMac had anywhere near the iPhone 4's perceived % of units with problems the press would be all over it. So personally I think the quoted 1% figure is high.
  22. Kebabselector macrumors 68030


    May 25, 2007
    Birmingham, UK
    I didn't bother to replace my 09 21.5 iMac - high pitch noise, dead pixel and something in the backlight. Got a refund instead and went back to the mac mini. Probably won't bother with an iMac again, maybe unless they ship with an anti glare option
  23. Btom macrumors 6502a

    Nov 19, 2009
    Did you talk of the faulty machines, or a return rate? These are obviously two different things.

    Some people simply don't see (or hear) a problem, if case is not extreme, other will tolerate it.

    But if somebody wants a "perfect" machine and pays attention to the screen color, and light bleeding, and whistling sound, and HD clicking, the single replacement quite often doesn't seem to solve the problem.

    Mind you, each replacement is not really fun for the owner, it is usually associated with a long installation process, testing, calling the support, cleaning, packing, driving, waiting in the store, waiting for pickup and delivery, unpacking and agonizing what there will be this time and what not. Out of thin air I'd say not many people do it lightly.

    The most worrisome are multiple reports of multiple replacements - something which should be extremely unlikely if indeed only 1% of the units had a problem worth replacing, hence my conclusion of either higher problem rate, or redirecting of the faulty, returned iMacs as replacement units.

    Tom B.
  24. Iamthinking thread starter Suspended

    Jul 31, 2010
    The reason I started this thread (actually aimed at the latest iMac version) was in fact to see if people that *do* notice issues with the new machines end up seeing them over and over and over, meaning that these issues are not luck or lack thereof, they are simply engineering defects/cost corner cutting.

    For example, in addition to going on my 3rd 21.5" iMac for home use, I could easily have sent back all 10 of the same models that I ordered for my lab at work. They ALL have yellow tinge, backlight bleed, and dust behind the glass (obscuring significant clusters of pixels).--but I won't, since they will do the job for lab workstations (student use), and I really can't afford to waste too much time on the replacement merrygoround with the school year fast approaching.

    My home machine is a different story- I will wait until I get as good a unit as I can (but by now I am far from expecting anything resembling the quality that was once a givin.)

    Methinks the standards have just been irrevocably lowered.
  25. mlblacy macrumors 6502

    Sep 23, 2006
    the REAL Jersey Shore
    you have an interesting view on "fun"

    get a life dude. Methinks the thread is just flamebait...

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