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Discussion in 'iPhone' started by ThatiPhoneKid, Oct 26, 2018.
Oh okay. I get it.
I remember when this started several years ago (not specifically with Apple, but stores in general). Retailers labelled people constantly returning merchandise as “serial returners” and decided they could blacklist certain customers if they deemed it necessary. I remember seeing the story on the news.
Best Buy and Home Depot track returns with a company called the Retail Advantage. There are others who use this service as well, and if you return too many things at Home Depot, they can block returns at Best Buy from what I’ve heard.
Exactly this. Not sure who it was who said it’s illegal to refuse a return but that is false as can be. They absolutely can block anyone from returns. Normally how it works is when you hit your limit they will tell you on that return that you cannot return any more items and to purchase accordingly. But even if they didn’t tell you they can still deny you. Then your only recourse is to sue.
Personally if I got a bad device and exchanged it for another and that was bad I most likely would not try a third. And if I did try a third if that was bad I would not try any more. How some people try 5,6,7,8 etc devices is beyond me. Seems like a waste of time at that point.
This is false. They use a company called ‘The retail equation’, which is based out of California that handles separate entities when banning a customer for returns from Best Buy and many other retailers. They also work directly with Amazon.
I used to work for Corporate Loss prevention for years before entering into the L.E. Field and I know firsthand how this company works from my investigations.
There is a whole thread on this company and topic:
Worst iPhone for me in that respect was the iPhone 5. Returned a good 7/8 of them due to chipping on the frame out of the box. Such a bad phone for quality control. Luckily I have never returned a phone since.
The poster you replied to has provided correct information for the U.K., which is where they are from. Once Apple publish their return policy the are legally obliged to honour it, their Terms for return are laid out and does not include a ‘too many returns opt out’.
You’re correct (again based on the U.K.) that Apple doesn’t have to offer that return policy in the first place, but once they do they have created a contract with the buyer.
However they can refuse to sell you an item.
I never returned any Apple product since I joined MacRumors.
I had a 4S, 5S, 6 Plus 2nd generation iPad - all purchased at Apple and I kept them all the first time around.
Then, I encountered MacRumors, I returned an X last year, because people were getting headaches and eye strains, and I thought I was too.
Then I returned my AirPods, only to find out I could configure Skip Track, Repeat Track in settings of my iPhone. People here complained this could not be done.
Then, I returned a 13" MBP TB, because I read here that the Touch Bar was gimmicky and useless - was it really?
Then I exchanged that for a 15" MBP TB and I read here that the keys were defective - returned that too. I'm still on a 2011 MBA (purchased at Best Buy).
Now that I have an XS Max, I read issues of connectivity. Yet Apple, gave the green light in their diagnostic that mine was fine.
I got the return bug from this site and I think I may need to unsubscribe to feel more confident with my future purchases.
I haven’t returned items to Apple for quality failures for a long time. The last time I did so was when I got an iMac with dead pixels. They sent out a replacement before I’d even returned the faulty one. The replacement had dead pixels, too. So they sent another replacement. I had three iMacs in my house.
I have endlessly returned other products because I didn’t like them. Or because I was trying to choose which particular item to buy. I’ve never had Apple refuse a return. Indeed, my most recent return was outside the return window, but they still agreed to take it back.
But I do have a record of buying — and keeping! — a lot of Apple stuff. So they’ve done OK out of me, profitswise.
Man, you got problems. You need to stay off of Macrumors, especially the forums. People are mostly here to complain about things
Honestly I’m betting a lot of the answer is in the personal experience you give them. I’ve seen persons in Apple stores who get really fired up go through some major sweat trying to get a return processed and ultimately denied for abusing the system. I’ve also seen (and been) the persons who have a genuinely displayed discontent and worked with the employees until it’s agreed a return will most likely be necessary. Speaking on Apple products, I’ve been able to return several in rapid succession for very many years but this was with the encouragement of the store and Apple secondary to troubleshooting issues.
I’m sure if the honest reason is that you’re unsatisified, they won’t hassle you too much about it. While I don’t really care much for corporate Apple, their employees tend to really reach out to the customer. They definitely won’t tolerate abuse of their services though and they’re good at spotting the difference
I feel just the opposite. I don’t get into MacRumors to look for trouble. But when I have trouble with a device, it’s helpful to check MacRumors for fixes. Without seeing this thread, I would have tried Apple a couple of times, gone beyond my 14 day window and been super unhappy with a phone that didn’t work well.
When a good group of people are having the same issues as me and are also not getting relief from Apple, it helped me to make a better decision to just move on to a different phone. I’m still hopeful for the rest of you dealing with the connectivity issues that Apple still comes out with a software fix.
Can I ask you, is it bad to RESET > ERASE ALL CONTENTS AND SETTINGS for a second time. I did it once already, but I'm tempted to give this XS Max one last chance by doing one more complete Factory Reset and start from scratch like it was new out of the box, hence re-do a fresh start set-up.
Resetting your MAX will not harm it. I would plug it in so there is not chance of power interruption. I love my MAX and hope you get yours sorted out.
Ok thanks. I'm going to do a fresh reset this evening and erase everything once again - reset all network settings. Tech support did give me the green light on their diagnostics, so I am hoping, connectivity issue is resolved. I still have until the 31st to return. I really do like the phone.
Exactly this. It happened to me at BB.
Edit: Didn’t see that @Relentless Power also posted same article.
Interesting or maybe not so interesting tread starts...