Look, its easy, you are upset, we get that, welcome to life, customer service sucks at most places.
I think that's a tad general and simply untrue. There are plenty of places which care about customer service, and customers should be in a perpetual state of demanding more customer service. That's their job as consumers in the supply-demand model.
Like I said already, the point is for you to be whole again. Do you have a laptop? Yes. Does Apple have the money they are supposed to get for the laptop? Yes. End of story.
I don't think it's the end of the story. 35 days for a laptop to be "in transit?" Please that's a pretty bad excuse. Sure this was the shipper's mistake, but at some point, Apple has to realize that the customer will become increasingly upset. If Apple had any desire to be faithful to its customers, it would have sent out a new laptop pronto and told Fedex to return the old one once it was found.
While being upset is a perfectly natural response, you shouldn't expect anything for your trouble, at least not something like that.
Again, I disagree. I believe that the customer does have a right to expect something. At the very least, a coefficient of time and interest. I think $300 is fair on a $2800+ purchase, but I don't feel that Apple is the guilty party. Fedex messed up, and Fedex should be the one to compensate the OP.
but you can't expect to be taken seriously when you are wanting them to make out with your behind. Kiss it? They probably should, and probably will.
A little uncalled for, and a tad rude. I know what you're trying to say, but there are better ways to say it.
What's fair is a refund of your shipping cost. Period.
No, what's fair is a refund of shipping costs, an assessment of the amount of productivity that was lost over 35 days, the interest of having $2800 sitting idle for 35 days, and compensation for time lost attempting to get results on the consumer's end. In the case of wrong doing, it's the victim's loss we care about, not the outlays of the aggressor.
"legalese" will not allow them to offer that...
I call BS. Apple can offer you almost anything they want. Customers have been given brand new macbooks/macbook pros. I know for a fact that you can be given a voucher to be used at the Apple Store. Keep bugging, you'll get something out of it. If they keep brushing you off, be sure to mention that you've spoken with your local "consumer protection" news guy.
Why is it that any time any small bit of inconvenience happens to someone they immediately want something? You've got your laptop so just move on, you will just have to accept that sometimes things go wrong. It's just the way it is.
35 days is hardly a small inconvenience. In the world of practicality, that is a very long time. While things do go wrong, we do expect to be compensated for them. I could slip at the grocery store tomorrow and break my back. Bad luck right? Well in modern systems, we reduce risk and if loss is unavoidable, we provide compensation for it so the person isn't left out in the cold. There's no way to defend 35 days. Sadly, I think the OP would have gotten instant results if he had mentioned, "I've got my lawyer on the other line..."
a week ago and I have gone through a week of agonizing frustration dealing with 
