So we can have thousands of people receiving a watch they can't wear because the band hasn't shown up in time?
Great user experience, only getting part of the product.
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How the Apple Watch Should have been sold
- Thread starter Bocks
- Start date
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So we can have thousands of people receiving a watch they can't wear because the band hasn't shown up in time?
Great user experience, only getting part of the product.
So, you give people the option of shipping items as they're available or holding the entire order until all SKU's are in stock. There, now everyone's happy!
Having a watch body with no ability to wear it is a good watch user experience?
You realize that normal consumers (aka not us nerds on forums) will be buying these in a few weeks time as a complete package right?
So we can have thousands of people receiving a watch they can't wear because the band hasn't shown up in time?
Great user experience, only getting part of the product.
Never did I say you would be able to order a watch without a band.
Apple also missed a great upsell with the bands by operating in this way..
'Sorry the $50 band that costs us $5 to make is out of stock. You can order it and we will hold your watch until its ready OR you can buy this $150 leather band that costs us $20 to make and have it tomorrow.'
You can't split the bands from the watches, though.
The watch sport band used in the sport watch is different than the apple watch sport band.
Same applies to the edition watch versus watch.
If Apple had used the same bands across all 3 types of watches, this would have been an option.
The watch sport band used in the sport watch is different than the apple watch sport band.
Same applies to the edition watch versus watch.
If Apple had used the same bands across all 3 types of watches, this would have been an option.
There could have easily been some logic added to the process to disallow bands that don't go with a certain color combo watch.
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What's different about the sport rubber bands and the regular rubber bands?
That's kinda the point. You should be able to order any style of band with any of the watches (just change the pin or buckle to match the destination watch).
I agree with Bocks, a modular ordering system would have been far more beneficial and makes so much more sense to me. If anything it may even have encouraged consumers to buy extra straps at the time of purchase. That said, Apple clearly have a reason for this method. It just seems long winded having to assembled to many configurations, box them, print the box up with the configuration... i'd rather have separate boxes for the watch and the strap.
The problem here is that many people will have a watch that don't fit or don't like the shape of the band, the only way now is to spend extra money to buy a new band, Apple will not replace your band that come with the watch.
So the solution is sell in store the watch body and choose a band on the spot
Me after ordered the watch with the tether band made sure of my wrist size.
I still canceled and reorder it with the metal bend so I can remove or add links
So the solution is sell in store the watch body and choose a band on the spot
Me after ordered the watch with the tether band made sure of my wrist size.
I still canceled and reorder it with the metal bend so I can remove or add links
To that point, there's likely lots of people (like myself) that aren't even ordering a watch yet - as the configuration they want isn't available.
(Me, I want the 42mm black stainless steel with the black sport band).
I'll be waiting until the watches are stocked in the stores (June) before I can get that configuration.
(Me, I want the 42mm black stainless steel with the black sport band).
I'll be waiting until the watches are stocked in the stores (June) before I can get that configuration.
So you care about user experience as far as getting to product into someones hands, but don't give a **** about the buying experience to the point where you think it's cool to "upsell" a customer on a band just so they can have it sooner?
Why do modern consumers behave like children? Probably because they want to be treated that way...
Sure, but having the right watch in a week or 2 is better than the wrong watch now, or better than a watch without a band.
I have to specify "space black" rather than just "black" stainless for you to understand?
I don't want to pay $600 for a link bracelet I don't want (which is the only configuration available).
Nope, he's pretty spot on. Not only that, your example is backwards. It'd be more like "The $450 link band that you want isn't going to be available until June, but you can go ahead and get the $50 blue sports band now." Everyone loses in that scenario.
Changing the pin sounds like too much work.
Don't forget there are margins built into the more expensive bands, such as the edition sport band that contains gold.
People wanted cheap watch options and they got them. Unfortunately this means more SKU's. You can't have it both ways.
I would be a much happier customer if I had my watch today with a blue or green band vs waiting a week to get one with a black band. I am going to buy a blue or green band anyway.
Don't be fooled - in this day and age there's absolutely no reason that Apple can't almost 100% accurately know how many they have on order and how many they can ship. The "delivery window" bs is because they KNEW they weren't going to be able to even meet the demand within the first :05 minutes of ordering on some models, and they didn't want to not offer those models for sale. So, they made it seem like EVERYONE might be getting theirs later, when, in reality, they knew exactly which models would be in short supply.
How could they NOT offer a plain black watch, though? They had to.
IN 2015 if a company can't accurately predict their stock and orders, then they are using software from 2005.
How could they NOT offer a plain black watch, though? They had to.
IN 2015 if a company can't accurately predict their stock and orders, then they are using software from 2005.
Logistically speaking, you're advocating a nightmare for no reason other than to satiate the rabid early adopter wave. That's just bad business.
I'm also not the one that seems to think that we're living in pre-80's manufacturing processes and that supply chains just magically establish themselves in mere months.
I'm not saying the end users would change the pin. It would be a different SKU - just like the aluminum vs SS watches.
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Heh, you think that the shopping experience isn't going to change once Apple has sufficient stock? Ok.