I called a few days ago when I was annoyed about the constant drop calls I've experienced. At the IVR prompt, I asked for "Customer service." The person I talked to pretended to know nothing about the reception problems. The supervisor I talked to also claimed to know nothing about the problem. I ended up giving up. Then I got annoyed with another dropped call and called back a day later. The results were the same. Today, I drove to the Apple Store after confirming they had bumpers in stock. When I got there, they were out of stock. I was so irritated, that I decided to just return the phone. I called Apple, and at the IVR prompt, I asked for "Return Phone." I had to wait longer than before to reach someone that does returns. I gave them my phone number, and they looked up my order. After I confirmed my address, they asked why I was returning the phone. I let them know that I've had a LOT of dropped calls, and that I was also frustrated that I drove to the Apple Store and they didn't have the bumpers. She asked if I would like to try out a bumper to see if it solved the reception problems, and she would send it to me for free. I said yes, and now have one on the way. She also setup the return of the phone in case it doesn't fix it. I know we've all read the script about not giving away bumpers, but I think that is just for "tech support" calls. If you call to return the phone, they must be given more authority. This isn't unusual, the same thing happens when you cancel or return other items or services. Usually the "returns" department is also the retention department. I hope this helps someone. If you're not having any issues, please don't abuse this just to get a free bumper, which will just delay people with problems from getting their bumper.