Carrier How to Get Verizon Upgrade Fee Waived

Discussion in 'iPhone' started by willmtaylor, Mar 24, 2016.

  1. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #1
    I wanted to let everyone know that getting the ridiculous $40 "Upgrade Fee" waived is still possible, no matter what a CSR tells you.

    The wife and I are still eligible for 2-year contract pricing, which means we are subject to Verizon's ludicrous charge.

    I chatted with 1 online CSR who checked my account but then said she didn't see any credits or promotions that would help me waive the fee. I politely thanked her, wished her well, ended the chat, and started another chat.

    The second chat CSR was equally cordial but more helpful. I politely explained that I was a long-time customer who paid every bill on time and was forgoing my wife's off-contract discount of $15/mo. to guarantee remaining with Verizon another 2 years, so I thought that was worth waiving that fee.

    As expected, he was very nice and receptive. He said he couldn't "waive" the fee, but he would make a note on my account, and as soon as the $40 charge posted, to contact them again via Chat, and a $40 credit would immediately be given to nullify the charge.

    Cheers and best of luck to all.
     
  2. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #2
    Here and there they will certainly do their best to help out and sometimes provide a credit or some other bonus, either because there's some might be available for your account and they can add them, or sometimes because they can do it out of courtesy essentially. It's all kind of hit or miss and really depends on your account, the representative you talk to, etc.
     
  3. willmtaylor thread starter macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
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    #3
    @imaccooper , I saw your post on another thread. I thought this could possibly save you $40.

    Best of luck
     
  4. willmtaylor thread starter macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #4
    @CB636 , in addition to the info above, the bill has to be posted to your account before you can get the fee reimbursed. They will tell you that you don't have any promotions or they can't waive the fee, but they can give you credits to counterbalance the fee.

    Best of luck.
     
  5. CB636 macrumors newbie

    Joined:
    Mar 23, 2016
    #5
    Thank you, good sir.
     
  6. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #6
    Man you're getting Verizon to waive a fee?
    You are good my friend:D
    Making the impossible happen:D
     
  7. willmtaylor thread starter macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #7
    Yeah, no kidding!
     
  8. emilioestevez, Mar 29, 2016
    Last edited: Mar 29, 2016
  9. willmtaylor, Mar 29, 2016
    Last edited: Apr 1, 2016

    willmtaylor thread starter macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #9
    No

    This may have changed as of 3/31/16
     
  10. willmtaylor thread starter macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #10
    Just as an FYI.

    The wife's Phone SE preorder and "Upgrade Fee" posted to my account, so I started a chat with a VZW CSR and explained the I had been told the Upgrade Fee would be reimbursed. She checked my account and posted a $40 credit. The entire ordeal took <5 minutes.

    YMMV
     
  11. mtneer macrumors 68020

    mtneer

    Joined:
    Sep 15, 2012
    #11
    Over the years I had always had better luck asking AT&T reps to "credit" me the upgrade fee rather than seek to waive it. I think their accounting systems treat them differently and the CSR's seem to have much more leeway over a 'credit' than a 'waiver'.
     

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