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How To Report a Problem With iOS 6 Maps Data

bergmef said:
In my book, Apple had no choice but to do their own map app.
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doing their own bundled standalone map app is one thing, inflicting it on the underlying mapping used by the phone and a whole host of third party programs is another.

There are plenty of turn by turn apps available on the app store some with better maps than others. Another one of those, prebaked and included straight out of the box, while leaving google as the underlying mapping for everything else, wouldn't have been a problem.

If they were hell bent on a turn by turn app that wasn't ready for prime time then that's the way they should have went in the meantime.

Ideally with a browser based version that folks could have had a more comfortable time submitting their endless user based corrections thru (and wouldnt have required every business on the planet to go out and buy an iphone just to update their particular location details)
 
TEG said:
You can also visit http://openstreetmaps.org/ and fix the maps yourselves.
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BZzzzt. The problems people are noticing are not in OpenStreetMaps.

Try this, look up "bancroft ontario" in Maps and OpenStreetMap.

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snorkelman said:
doing their own bundled standalone map app is one thing, inflicting it on the underlying mapping used by the phone and a whole host of third party programs is another.
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The vectors are fine. I have a traffic app that overlays Google's traffic data on top of Maps' display - works perfectly.

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ipedro said:
Apple needs as many people as possible to be adding missing locations..
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Ugg, so we can have *another* proprietary database of places?

There needs to be an open version. No, OSM is not that.
 
dashiel said:
In 2010, when Google was suffering similar, though not as widespread problems, they were receiving 10,000 user submitted corrections a day; just over 3.5 million a year. Maps has been “in the wild” for less than a week.
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3.5 million in one year? Apple will beat them with 5 million (ip5)sales in 3 days and + 100 million iOS 6 upgrades, Ok be realistic and take 10% of them as a who having map problems it is simple math. 10.5 in 3 days.
Google map reports 9500 (or 10000)thousand per day = 3.5 mil a year
Apple map complaints 10.5 million per day = hope this will not happen (3.8325e-9 can't be bothered to turn iphone screen)
 
Apple Maps has some really weird errors. In my street there's a restaurant called "Paul's" with a restaurant icon. This place doesn't exist anymore (since at least 10 years). When I move the map so that this icon is off the screen and when I then move back to the same location, the restaurant icon labeled "Paul's" is suddenly replaced with a pink cocktail glass icon labeled with the name of the bar that actually exists there.

Also, some icons seem to randomly appear or disappear when you zoom further into the map - even if there's plenty of space around them.

As another example, there's a planetarium near my place. It's misspelled ("plantearium") but otherwise all the information (street address, phone number etc.) is correct. When I search in Apple Maps for "planetarium" though, it brings up a café which is around 100m from that planetarium, but which isn't associated with the planetarium in any way. Neither the name or any of it's information fields relate to the planetarium.
 
Again, I've been reporting problems since Beta 1 and none of them have been corrected. It may be a few years before we notice any changes.

Until then the iPhone does not work as it is descried to us upon sale, which I'm pretty sure beaches trading laws in the UK.
 
Maury said:
BZzzzt. The problems people are noticing are not in OpenStreetMaps.

Try this, look up "bancroft ontario" in Maps and OpenStreetMap.
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Agreed, based on the errors that I have reported in my town, Apple is not using OpenStreetMaps data.
 
The problem with this is....

The problem with this reporting facility is that, in Apple maps, when you type in the correct address with full postcode it drops a PIN in the wrong location.

If you drop the PIN where the location should be in normail usage it self populates with the wrong address.

Whichever route you take you end up with the wrong location; much like using the app....
 
Even reporting a problem is a problem ...

A search for "Priceville Ontario" drops a pin on "Riceville Rd." about 800 miles west of the actual town of Priceville Ontario.

I click on report a problem and then drag the pin to the correct location - but the program switches over to satellite view at that point.

Unfortunately "Report a Problem" switches to satellite view and most of the satellite view is in black and white and really blurry. So this makes it impossible to actually drag the pin to the correct location to report a problem!!!!
 
Instead of complaining, people ought to be helping out by using the Report A Problem button.

I just looked around my neighborhood and saw that the Hardee's I can see from my window had its pin misplaced (even though the address is correct), so I corrected that. I also noticed a nearby bar was listed under its previous name. I submitted the new name to Apple.

Try not to think all this hard work (roll eyes) as helping Apple; try to think of it as helping out your neighbors and visitors to your area.
 
Millions of points of interest are completely missing. What the hell is this going to do for anyone?
 
JRoDDz said:
Millions of points of interest are completely missing. What the hell is this going to do for anyone?
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I think the "report a problem" option isn't necessarily related to the present state of the maps application. It was mentioned by someone else here, that a maps app is never finished due to the fact that things change, construction happens, businesses move etc.
 
macFanDave said:
Instead of complaining, people ought to be helping out by using the Report A Problem button.
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How can you expect people to correct the problems, when they are either ..

1. Under a massive grey cloud and non-visible.
2. In amoungst the haze of green and grey splodges which cannot be understood.
3. In the completely wrong location.

Even when you hit "report the problem" and place the pin in the position you think is "correct", it still jumps to a location you don't want. Apple are going to need to source some more accurate map data, and give up with the finger painting of the UK.
 
rei101 said:
Nothing in Apple history has been such failure as the release of Final Cut X while taking FCP 7 off the shelves. What a huge mistake. The rest are peanuts... yet.
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No, nothing in Apple history has been such failure as the year 1997.

Also, incidentally my mom's workplace didn't appear at all in Google Maps and does in Apple Maps, while an address I looked up on Apple Maps was incorrectly placed (but was correctly placed in Google Maps). I don't know, i'm not all that impressed by either.
 
MH01 said:
Hate to bust your bubble, but that is not a SOLUTION, its called an army of beta testers.

There are also BAD people out there on the internet, who may very well send in bad data.

The reality is, its going to be a long slow process for this map data to mature globally!
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Well Google Maps never did anything. It gave you bus routes and thats it. But no true turn by turn. People on the internet are making this problem seem a million times worse than what it actually is. I was beta testing iOS 6 and had 2 problems all summer. One was just a simple change that got fixed pretty fast the other took a few weeks. People can complain or help fix the situation.
 
Has any "Problem Reports" been reflected in Maps?

Per Apple Maps, my local elementary school is located quite correctly where it was 22 years ago, when it was closed. No school is there now however. The correct elementary school location is marked as the local High School. Not quite, the real local High School is 2 miles away, but Apple Maps lists it as the Middle School. The real Middle School is listed as a Junior High (which we don't have in our school district. Google Maps has these POI's listed correctly, as does Yelp. So just what POI database IS Apple using? It's not what Garmin or Tom Tom ,or Navteq is using? I submitted corrected information on all these points.

I have seen reports from Developers that they have submitted reports that have yet to be reflected in Apple Maps.

Apple says we should see better results with more users, but they don't tell use WHEN these fixes will happen. Frankly they screwed up and they should just admit it. They certainly did not take the Apple User Experience to a higher level!:mad:
 
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eyebye said:
Hmmm...so the bugs in the map software wouldn't be as bad if users adopted a different "perspective". That's a unique take on things.
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Thinking the first release of ANY piece of software will be bug free is unrealistic.

Thinking that they would map the whole of planet earth and get everything right is even more ludicrous

It's the first time Apple are moving into mapping. Did you really think they would get it 100%? It's not that bad as it is.

I think most people are just whining and moaning - if you don't realise the above then go back to ios 5. Mapgate is something for the public to whine about.
 
I wouldn't know where to begin giving feedback!

Many times, I search for a place and it either doesn't find it or gives complete unrelated search results. Examples:

I live in D.C. and when I search for the nearest "Staples" office supply store, it gives me a town called Staples, MN!

If I search for a "Crown Plaza Hotel" in Alexandria, VA", it gives me a Crown Plaza Hotel in Maryland!

The list of errors/mistakes that I got over the past week is endless!
Epic failure!
 
Fail.

Dear Apple,

Maps "data" is the least of your worries. The entire app is a complete FAIL.

SJ would never have let that app release in its current state. Never.
 
Beezzy said:
People on the internet are making this problem seem a million times worse than what it actually is.
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I couldn't disagree more! If I search for a place and I cannot trust that the result is correct, then the app is 100% useless.
 
Dudical said:
Google Maps was, and always has been, free. The iPhone5 cost me $899 to take home an unlocked one, and the Maps app is the number one non-hardware feature they're advertising about the phone (http://www.apple.com/iphone/built-in-apps/).

I don't want to be a part of a crowdsourcing community. I have zero interest in taking time out of my day to communicate with Apple about their map inaccuracies. I want a map that works, as advertised, out of the box. If Apple wants help with their map data they can pay me my freelance rate.
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You bought a droid with Google Maps on it....not free.
 
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