Terrible experience with this monitor. To sum it up, my monitor is sitting on my desk, broken after barely a month of use. Note: Bought from HP website directly.
Great panel for the money, definitely hard to beat right now. I bought it the first week it came out -- I was so excited opening this thing up, USB-C connection, sweet! However, first thing I noticed was how poorly the stand was designed (or maybe I got a defective one)! When trying to assemble the monitor with the monitor stand, it would fall off multiple times. I finally got it to stay and figured that it was good to go. However, that was just the start. The monitor would consistently fall off the stand -- within the first month of use it had fallen off randomly a total of five times. Luckily, each time the monitor fell and either I was there to catch it, or it slid into my office chair for a safe landing. Phew. Each time I would put the monitor back in the monitor stand and chalk it up to a weird accident.
However, this most recent time, it finally fell face-first and broke. At this point I was pretty upset, because it was an obvious problem with the monitor stand. So, I called customer support. I was disconnected once, and the second time I managed to speak to monitor support. Reasoning that a fault monitor stand led to the break of my monitor panel, my monitor should be replaced -- especially when it is the official monitor stand shipped with the monitor. I was told by both tiers of support that it was my fault and there was nothing they could do. I reasoned that the monitor stand I was given was faulty, and since the monitor stand adapter is proprietary, the monitor stand is part of the monitor, and therefore, my monitor is faulty. The monitor stand ultimately caused the drop of the monitor.
Unfortunately, both tiers of customer support will not budge and admit that my monitor stand is faulty, despite having pictures and videos. They keep telling me in circles that since 'I' dropped it, it is accidental. That is simply not true -- I am not the type of person to call customer support unless I really feel like something is fundamentally wrong with a product. Pouring water on a monitor, or the monitor dropping because of your cat pushing it is accidental. This broke simply because of the monitor stand, and it would have not broken otherwise, fact. I was also told 'no one else has reported this malfunction', so it isn't a problem. To me, this is very poor customer service, especially handling a 'luxury' Envy line.
I would avoid this product simply due to the unforgiving customer support, when you inevitably have a problem with this monitor. HP lost a customer for life. Save yourself the money and frustration!
