I was travelling today and saw that our local Apple Store had a Series 2 SB SS w/ ML in stock. Ordered online and arranged for my wife to pick up. Granted we did not wait for the "your order is ready" email but in a day it is a long enough drive that it comes in by the time we get to that mall anyway. Maybe could have chanced just having her go to the store to buy on site but figured ordering online guaranteed I'd get the Eatch with supplies still tight. She was there for 4 hours and some stupid thing in their system would not release the order. First fix? Cancel my order and they'll just sell it to her on-site. But apple.com said I could not cancel online but maybe if I called. 20 minutes of horrible Muzak later I had to hang up. Time passed on. Finally 15 minutes before the store was going to close they think they figured out a way to get the online order cancelled so she could buy it. I told them to stick it up their a$$ instead. I'm usually an Apple defender but this was a terrible customer experience and really left me with a sour taste. I have a MB Pro TB 15 loaded on order. Thinking I might cancel it. Apple is conscious of their customer experience and they usually do well but this was really bad. I don't think they even offered her anything for an entire afternoon wasted.