Huge Disappointment - Apple let me down

[MartyCan]

I was travelling today and saw that our local Apple Store had a Series 2 SB SS w/ ML in stock.

Ordered online and arranged for my wife to pick up. Granted we did not wait for the "your order is ready" email but in a day it is a long enough drive that it comes in by the time we get to that mall anyway.

Maybe could have chanced just having her go to the store to buy on site but figured ordering online guaranteed I'd get the Eatch with supplies still tight.

She was there for 4 hours and some stupid thing in their system would not release the order.

First fix? Cancel my order and they'll just sell it to her on-site. But apple.com said I could not cancel online but maybe if I called. 20 minutes of horrible Muzak later I had to hang up.

Time passed on. Finally 15 minutes before the store was going to close they think they figured out a way to get the online order cancelled so she could buy it. I told them to stick it up their a$$ instead.

I'm usually an Apple defender but this was a terrible customer experience and really left me with a sour taste. I have a MB Pro TB 15 loaded on order. Thinking I might cancel it.

Apple is conscious of their customer experience and they usually do well but this was really bad. I don't think they even offered her anything for an entire afternoon wasted.

 

[chabig]

You should definitely cancel the MacBook Pro order. Apple doesn't need you as a customer after you told them to stick it up their a** and wanted something free for your wife. You and she are responsible for how you spent the afternoon. If Apple didn't tell you the order was ready, you shouldn't expect it to just magically be waiting for you when you arrive.

 

[MartyCan]

You should definitely cancel the MacBook Pro order. Apple doesn't need you as a customer after you told them to stick it up their a** and wanted something free for your wife. You and she are responsible for how you spent the afternoon. If Apple didn't tell you the order was ready, you shouldn't expect it to just magically be waiting for you when you arrive.

It was there. It was a problem in their system that would not release the order for p/u. They wasted our time by not telling us from the start. Minutes before the store was to close for the day they finally tried to do something. For me it was too little too late. This isn't a whiny thread. Its a really poor experience.

The "stick it" comment was a euphemism by the way. My wife told them that if they could not sort something this simple out to sell an in-stock product then we didn't need it.

 

[Closingracer]

Wow.... I usually don't defend Apple myself but wow.... It's your fault you didn't wait for the ready for pick up email and nobody else's. They say to wait for it.

 

[Closingracer]

It was there. It was a problem in their system that would not release the order for p/u. They wasted our time by not telling us from the start. Minutes before the store was to close for the day they finally tried to do something. For me it was too little too late. This isn't a whiny thread. Its a really poor experience.

The "stick it" comment was a euphemism by the way. My wife told them that if they could not sort something this simple out to sell an in-stock product then we didn't need it.

You wasted you're time assuming it would be ready. They didn't waste anybody's time

And yes this is a whiny thread. If it looks like a duck and quacks like a duck it is a duck.

 

[cmaier]

Probably should have waited for them to tell you your order was ready.

 

[FrisbeeK9]

I was travelling today and saw that our local Apple Store had a Series 2 SB SS w/ ML in stock.

Ordered online and arranged for my wife to pick up. Granted we did not wait for the "your order is ready" email but in a day it is a long enough drive that it comes in by the time we get to that mall anyway.

Maybe could have chanced just having her go to the store to buy on site but figured ordering online guaranteed I'd get the Eatch with supplies still tight.

She was there for 4 hours and some stupid thing in their system would not release the order.

First fix? Cancel my order and they'll just sell it to her on-site. But apple.com said I could not cancel online but maybe if I called. 20 minutes of horrible Muzak later I had to hang up.

Time passed on. Finally 15 minutes before the store was going to close they think they figured out a way to get the online order cancelled so she could buy it. I told them to stick it up their a$$ instead.

I'm usually an Apple defender but this was a terrible customer experience and really left me with a sour taste. I have a MB Pro TB 15 loaded on order. Thinking I might cancel it.

Apple is conscious of their customer experience and they usually do well but this was really bad. I don't think they even offered her anything for an entire afternoon wasted.

Sorry, You assumed.
Assume= ass u & me

 

[44267547]

I was travelling today and saw that our local Apple Store had a Series 2 SB SS w/ ML in stock.

Ordered online and arranged for my wife to pick up. Granted we did not wait for the "your order is ready" email but in a day it is a long enough drive that it comes in by the time we get to that mall anyway.

Maybe could have chanced just having her go to the store to buy on site but figured ordering online guaranteed I'd get the Eatch with supplies still tight.

She was there for 4 hours and some stupid thing in their system would not release the order.

First fix? Cancel my order and they'll just sell it to her on-site. But apple.com said I could not cancel online but maybe if I called. 20 minutes of horrible Muzak later I had to hang up.

Time passed on. Finally 15 minutes before the store was going to close they think they figured out a way to get the online order cancelled so she could buy it. I told them to stick it up their a$$ instead.

I'm usually an Apple defender but this was a terrible customer experience and really left me with a sour taste. I have a MB Pro TB 15 loaded on order. Thinking I might cancel it.

Apple is conscious of their customer experience and they usually do well but this was really bad. I don't think they even offered her anything for an entire afternoon wasted.

What exactly were you hoping Apple offer your wife for here time spent at the Store? Unfortunately, Apple isn't perfect, but that doesn't mean your entitled to anything.

I think the lesson learned is confirm or check before making any assumptions, which you can do by calling your local Apple Store and request "Manager" with the phone prompts.

And I don't think canceling your MacBook order would prove anything, maybe helping you feel like you "Won" in this situation.

 

[ardchoille50]

It was there. It was a problem in their system that would not release the order for p/u. They wasted our time by not telling us from the start. Minutes before the store was to close for the day they finally tried to do something. For me it was too little too late. This isn't a whiny thread. Its a really poor experience.

The "stick it" comment was a euphemism by the way. My wife told them that if they could not sort something this simple out to sell an in-stock product then we didn't need it.

Apple didn't let you down.. you let you down. The question now is, are you going to treat this as a learning experience and wait for confirmation in the future? Or, are you going to continue creating your own storms and then getting upset when it rains?

 

[MartyCan]

OK then. So it was in stock. It was "available for pick-up" yesterday. A problem that was Apple's held things up. Got the pick-up email 35 minutes AFTER the store closed for the day. Apple's fault. Apple lost the sale.

 

[Closingracer]

OK then. So it was in stock. It was "available for pick-up" yesterday. A problem that was Apple's held things up. Got the pick-up email 35 minutes AFTER the store closed for the day. Apple's fault. Apple lost the sale.

No its not Apple's fault. You decided to assume it would be ready. Maybe it was a glitch. Maybe the system was jammed with orders and had to process other ones first. Idk the reason but there was one. You need to stop feeling entitled. If you wanted it now go to the store and buy it. No need to order online for pickup. If you got it AFTER it closed that means it is ready for tomorrow. I get impatient and was stuff now but seriously you need to get over yourself. This is a watch that costs over $200 dollars which is NOT a necessity like food and water. How about this you're not starving in some country in Africa or in the middle east being afraid of your government, rebels or because of religion

 

[KarimLeVallois]

No its not Apple's fault. You decided to assume it would be ready. Maybe it was a glitch. Maybe the system was jammed with orders and had to process other ones first. Idk the reason but there was one. You need to stop feeling entitled. If you wanted it now go to the store and buy it. No need to order online for pickup. If you got it AFTER it closed that means it is ready for tomorrow. I get impatient and was stuff now but seriously you need to get over yourself. This is a watch that costs over $200 dollars which is NOT a necessity like food and water. How about this you're not starving in some country in Africa or in the middle east being afraid of your government, rebels or because of religion

But, but, but.... Apple Watch!

 

[Closingracer]

But, but, but.... Apple Watch!

I know! I need to play around with my Apple watch for me to function!

 

[deeddawg]

OK then. So it was in stock. It was "available for pick-up" yesterday. A problem that was Apple's held things up. Got the pick-up email 35 minutes AFTER the store closed for the day. Apple's fault. Apple lost the sale.

*shrug* Apple will simply sell it to someone else tomorrow.

Yep, something in their system had a hiccup. Big deal, stuff happens in the real world. You made a poor assumption as to when the order would be available and created your own problem as a result.
[doublepost=1480340557][/doublepost]

I get impatient and was stuff now but seriously you need to get over yourself. This is a watch that costs over $200 dollars which is NOT a necessity like food and water.

A week ago I attended the funeral of a man who left behind a 28 year old wife and 3 year old daughter. The little girl's birthday was the Tuesday following. She'll now grow up not knowing her father, and her mother will miss him every time she looks at her daughter.

Having to wait a whole extra day to pick up an igadget is a pretty silly thing to get worked up over.

 

[chabig]

The question now is, are you going to treat this as a learning experience...

OK then. So it was in stock. It was "available for pick-up" yesterday. A problem that was Apple's held things up. Got the pick-up email 35 minutes AFTER the store closed for the day. Apple's fault. Apple lost the sale.

So, the answer is no.

 

[joshwithachance]

"We'll notify you when these items are ready." Sometimes the "ready" email comes in 10 minutes, and sometimes it's not until the next day. Apple didn't do anything wrong.

 

[MartyCan]

Wow, tough crowd.

If you phoned a store, any store, and asked if they had something in stock and they say yes and you give them your credit card to secure it would it be reasonable to assume that you could pick it up the same day for an in stock item? Forgive me for thinking that should be easy.

 

[deeddawg]

I don't know about you, but when the store tells me "We’ll email you as your items become available for pickup" and I've not yet received the "ready for pickup" notification, I don't assume it's ready for pickup.

The process seems pretty clear. Order, wait for notification of it being ready for pickup, go pick it up. Usually that happens pretty quick, sometimes it doesn't.

If you'd received the "ready for pickup" email and it wasn't actually ready, then there's something to blame Apple over. Otherwise it's on you.

 

[Closingracer]

Wow, tough crowd.

If you phoned a store, any store, and asked if they had something in stock and they say yes and you give them your credit card to secure it would it be reasonable to assume that you could pick it up the same day for an in stock item? Forgive me for thinking that should be easy.

Read the fine print.... Says typically which means most of the time but not all the time

 

[MartyCan]

Yes, typically and Apple has usually been good. Yesterday I was disappointed. Not allowed to express an opinion?

 

[Newtons Apple]

OK then. So it was in stock. It was "available for pick-up" yesterday. A problem that was Apple's held things up. Got the pick-up email 35 minutes AFTER the store closed for the day. Apple's fault. Apple lost the sale.

You still do not get it do you?

Everyone here tells you that you are at fault and you still keep "beating the windmill"

 

[deeddawg]

Not allowed to express an opinion?

Doesn't look like you've been banned or your post deleted, so it seems you're allowed to express an opinion.

Disagreement with your opinion != disallowing you from expressing it.

 

[ardchoille50]

OK then. So it was in stock. It was "available for pick-up" yesterday. A problem that was Apple's held things up. Got the pick-up email 35 minutes AFTER the store closed for the day. Apple's fault. Apple lost the sale.

It was not Apple's fault. All of this happened due to your lack of both planning and patience. I find it difficult to believe that a human being can actually think the way you seem to think. The sad part is that you don't seem to be open enough to learn anything from your own mistakes, which means you're likely to keep making the same mistakes again and again. It's also sad that an innocent company has suffered now because of your behavior.

 

[MartyCan]

Well I did learn something. I learned that if you try to complain about Apple on a fanboi site you get flamed.

 

[deeddawg]

... and still the refusal to accept responsibility for your own screwup and inability to tolerate others having a different opinion.

Sadly, pretty typical these days.