iPad Pro I blame myself not Apple :(

Discussion in 'iPad' started by techsavvy01, Mar 9, 2017.

  1. techsavvy01 macrumors regular


    Dec 24, 2016
    New Jersey USA
    I can't believe this happened today to my ipad pro 9.7. I had the ipad pro in my Adidas string bag and I did have chargers and external batterys in there too. I assume those objects hit the ipad screen somehow. I just can't comprehend how the ipad screen cracked so easily. The ipad was in the case with the screen protector and the screen still shattered :( The reason this crap happens is because apple does not use durable glass on their devices like Gorilla Glass on android phones. I am just really fed up with Apple right now :mad:

    Here are pictures and this is the case I use FYI.




  2. macgeek18 macrumors 68000


    Sep 8, 2009
    Northern California
    Do you have AppleCare? They will cover two Accidental Damage cases.
  3. Mad Mac Maniac macrumors 601

    Mad Mac Maniac

    Oct 4, 2007
    A little bit of here and a little bit of there.
    how do you know iPads don't use gorilla glass? iPhones do.

    it doesn't matter how durable your case is when something makes direct contact/pressure against the screen. And I don't know how much those screen protectors even help (I never use them). If you're going to be carrying around your iPad in a loose bag with other hard objects pressed against it I would definitely recommend some sort of case that closes over the screen.
  4. capathy21 macrumors 65816


    Jun 16, 2014
    Houston, Texas
    Sorry but Apple isn't at fault, you are. I have carried numerous iPads in numerous bags, suitcases, backpacks etc and have never had this happen. That is direct impact damage. A slight bump doesn't cause that. I feel your pain but to blame Apple is silly.
  5. MyopicPaideia macrumors 68000


    Mar 19, 2011
    Trollhättan, Sweden
    If I'm being honest, that looks like a pretty substantial and concentrated impact to have caused that shattering. The last time I saw that kind of pattern was when my son dropped his iPad Air 2 right on my iPhone 7 about a month ago. The iPad hit my phone from only about 3 ft of distance, but it impacted vertically with the corner edge right above the iPhone's home button. It made a very similar shattering pattern, and no case or screen protector would have saved it from that impact.

    Just got it back from Apple on Wednesday.

    Point is, that impact must not have been inconsequential to have caused it to shatter that hard core. Are you sure you didn't drop the bag, or just casually toss it onto a bench or desk or something where one of those accessories could have impacted it? Do any of the accessories have hard, sharp edges?

    Very odd to be angry with Apple, to be honest. All iPhone and iPad screens are in fact Gorilla Glass, by the way.

    You're using a bag that is essentially just a plastic grocery bag with string straps and a zip cord to close it. Get a proper backpack with different padded compartments to be able to separate out the accessories from the device. If you like Adidas, look at the Prime 2, Excel 2,or Breakaway models.
  6. Relentless Power macrumors Penryn

    Relentless Power

    Jul 12, 2016
    This is just my opinion, but to me, this is the story of negligence. You put other objects inside a bag with an iPad that were allowed to hit the iPad upon impact. The iPad is very durable, but I never use cases unless I'm traveling, and I have zero scratches on my screen. I think Apple does use a fairly durable screen. But you chose to put other objects inside that bag that ultimately was the cause of the damage. Honestly, you can only blame yourself in the situation and not Apple. Even if you don't want to hear that, it's true.
  7. rowspaxe macrumors 68020


    Jan 29, 2010
    addidas sting bag? really? apple's fault? really?
  8. Coolpher macrumors regular


    May 8, 2008
    I would ask same question also do you ?
  9. Steve121178 macrumors 601


    Apr 13, 2010
    Bedfordshire, UK
    I can.
  10. pika2000 macrumors 601

    Jun 22, 2007
    Try sending your complaint to Tim Cook.

    Apple is rich so Apple is responsible for everything.
  11. techsavvy01 thread starter macrumors regular


    Dec 24, 2016
    New Jersey USA
    Ok folks I do blame myself for putting the ipad in bag with other objects. The ipad was vulnerable. But I still can't comprehend how the iPad screen cracked so easily even with the case on securely. I've had the iPad for 5 months now & I always put the iPad in the bag with the chargers & batteries & the screen never cracked until yesterday :( Just wondering does Apple use gorilla glass 3 or 4 in iPad pro?
  12. maflynn Moderator


    Staff Member

    May 3, 2009
    All it takes is just a small point of pressure, glass is glass no matter how you infuse it with chemicals to strengthen it.

    Sorry for your loss :(
  13. mlemonds macrumors 65816


    Apr 9, 2008
    Lexington, KY
    Hopefully you have AppleCare. This isn't Apple's fault. With bigger screens, there is always a bigger risk for breaking, unless you make the glass (and subsequently the device) much thicker.
  14. merkinmuffley macrumors 6502a

    Dec 3, 2010
    Looks like it took a pretty good hit, and I doubt Apple had anything to do with it.
  15. ApplePersonFreak macrumors 6502a

    Sep 23, 2016
    Like the others on here said, the direct impact with glass is what causes it to shatter. In no way is that apple's fault and if you don't have AC+, then sorry. :\
  16. MacDarcy macrumors 65816

    Jul 21, 2011
    Why Apple why? Um...because you threw your iPad into your backpack without a screen cover with a bunch of other stuff that's why! I'm sorry, but it's not apple's fault. The case you used protected the sides and back from dents & scratches, but did nothing to protect the screen at all! Thin film screen protectors do NOT prevent screens from shattering. They only protect from scratches. Some people hear the word "screen protector" and wrongly assume they prevent all damage. Not so. As you've learned the hard way. A laptop can be thrown into a backpack without worry because it's lid protects the screen. If you do the same with an iPad, you really should use a hard cover that covers the screen.
  17. PrettyWings macrumors regular

    Nov 3, 2016
    Get a nicer bag for your expensive computer. Something where it has compartments and isn't swinging around.
  18. sracer macrumors G3


    Apr 9, 2010
    I don't want to pile on to your bad experience but I think you have unrealistic expectations. The case you use for your iPad is strongest in the one place that needs the least protection... the back. That case has nothing but a thin piece of what is essentially acetate protecting the most fragile part... the screen.

    To make it more dicey, you use a Nike string bag that not only offers ZERO protection, depending upon the TYPE of string bag is very unstable and easy for it to swing to and fro increasing the likelihood of banging into something.

    Unprotected screen + loose hard items + bag that offers no stability = guaranteed broken screen.
  19. NT1440 macrumors G5


    May 18, 2008
    You're full of crap. Gorilla Glass only exists because Apple pushed Corning to dust off a shelved product that nobody was asking for. How in the hell can you claim they're not using Gorilla Glass?

  20. bufffilm, Mar 10, 2017
    Last edited: Mar 12, 2017

    bufffilm Suspended


    May 3, 2011
    At the end of the day, the screen is still glass and anything can happen.

    AppleCare is always to be considered...with a 12.9" screen, I think it is recommended, with the 9.7" it's a little less clear.

    Frankly, if you use the iPad out of the house, I'd get the AppleCare.

    Might be too late for you, but pending owners may want to reconsider.
  21. NT1440 macrumors G5


    May 18, 2008
    Yup, they don't advertise it because technically Gorilla Glass is an umbrella term used for a spectrum of glass products. You can buy off the shelf or work with Corning to tweak the glass for specific parameters you want to meet. Apple does the latter (I believe Samsung does too because the Edge uses Corning's 2.5D technology http://www.androidauthority.com/what-is-a-2-5d-screen-611258/) , but never advertises it.
  22. i1280 macrumors regular


    Oct 23, 2012
    Putting it in a "string bag"? Lol. Not the smartest choice to start with...
  23. Mw0103 macrumors regular

    Feb 22, 2014
    Right at the edge of the home button cutout. What you have here is an accident that cannot really be explained beyond the fact that something came into contact at that point with sufficient energy to compromise the glass. Likely a hard, angled surface hit that edge of the home button cutout just right. Round edged object at that same point of contact--maybe no break. Hard-angled-edge 2 mm up on the screen--maybe no break.

    The sacrifice of utility in mitigating the risk of your break in the design process is likely too great. All you can do is learn and go forward.
  24. spook macrumors regular

    Jan 3, 2004
    I dropped my iPhone 5 foot to concrete ground, landed face down. Just started at the back expecting the worst. Not a scratch. It's all about how it hits.

    Didn't find out a week later that the camera stopped working due to the led flash light.
  25. NT1440 macrumors G5


    May 18, 2008
    Yep, physics is a fickle thing.

    I was writing my bike on a paved trail yesterday and my cheap-o phone mount broke. My phone slid along the face for a good ten feet (I was going pretty fast). I expected the worst, only to find that the slight ridge around the screen of Apple's leather case protected the entire face. The leather has some dings (who cares?) but the screen is pristine!

    Back on topic, it really sucks what happened to the OP, but I can't help at chuckle at the notion that somehow a screen protector film is going to prevent impact damage. What kind of nonsensical thinking is that?!

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