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iPad Pro I blame myself not Apple :(

techsavvy01

techsavvy01

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Original poster
Dec 24, 2016
112
29
New Jersey USA
I can't believe this happened today to my ipad pro 9.7. I had the ipad pro in my Adidas string bag and I did have chargers and external batterys in there too. I assume those objects hit the ipad screen somehow. I just can't comprehend how the ipad screen cracked so easily. The ipad was in the case with the screen protector and the screen still shattered :( The reason this crap happens is because apple does not use durable glass on their devices like Gorilla Glass on android phones. I am just really fed up with Apple right now :mad:

Here are pictures and this is the case I use FYI.

AIvt5GIr.jpg


1orF0BsD.jpg




lLMlgT9K.jpg


xNKdLxPf.jpg
 
how do you know iPads don't use gorilla glass? iPhones do.

it doesn't matter how durable your case is when something makes direct contact/pressure against the screen. And I don't know how much those screen protectors even help (I never use them). If you're going to be carrying around your iPad in a loose bag with other hard objects pressed against it I would definitely recommend some sort of case that closes over the screen.
 
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If I'm being honest, that looks like a pretty substantial and concentrated impact to have caused that shattering. The last time I saw that kind of pattern was when my son dropped his iPad Air 2 right on my iPhone 7 about a month ago. The iPad hit my phone from only about 3 ft of distance, but it impacted vertically with the corner edge right above the iPhone's home button. It made a very similar shattering pattern, and no case or screen protector would have saved it from that impact.

Just got it back from Apple on Wednesday.

Point is, that impact must not have been inconsequential to have caused it to shatter that hard core. Are you sure you didn't drop the bag, or just casually toss it onto a bench or desk or something where one of those accessories could have impacted it? Do any of the accessories have hard, sharp edges?

Very odd to be angry with Apple, to be honest. All iPhone and iPad screens are in fact Gorilla Glass, by the way.

You're using a bag that is essentially just a plastic grocery bag with string straps and a zip cord to close it. Get a proper backpack with different padded compartments to be able to separate out the accessories from the device. If you like Adidas, look at the Prime 2, Excel 2,or Breakaway models.
 
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techsavvy01 said:
I can't believe this happened today to my ipad pro 9.7. I had the ipad pro in my Adidas string bag and I did have chargers and external batterys in there too. I assume those objects hit the ipad screen somehow. I just can't comprehend how the ipad screen cracked so easily. The ipad was in the case with the screen protector and the screen still shattered :( The reason this crap happens is because apple does not use durable glass on their devices like Gorilla Glass on android phones. I am just really fed up with Apple right now :mad:

Here are pictures and this is the case I use FYI.

AIvt5GIr.jpg


1orF0BsD.jpg




lLMlgT9K.jpg


xNKdLxPf.jpg
Click to expand...

This is just my opinion, but to me, this is the story of negligence. You put other objects inside a bag with an iPad that were allowed to hit the iPad upon impact. The iPad is very durable, but I never use cases unless I'm traveling, and I have zero scratches on my screen. I think Apple does use a fairly durable screen. But you chose to put other objects inside that bag that ultimately was the cause of the damage. Honestly, you can only blame yourself in the situation and not Apple. Even if you don't want to hear that, it's true.
 
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Ok folks I do blame myself for putting the ipad in bag with other objects. The ipad was vulnerable. But I still can't comprehend how the iPad screen cracked so easily even with the case on securely. I've had the iPad for 5 months now & I always put the iPad in the bag with the chargers & batteries & the screen never cracked until yesterday :( Just wondering does Apple use gorilla glass 3 or 4 in iPad pro?
 
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Hopefully you have AppleCare. This isn't Apple's fault. With bigger screens, there is always a bigger risk for breaking, unless you make the glass (and subsequently the device) much thicker.
 
Like the others on here said, the direct impact with glass is what causes it to shatter. In no way is that apple's fault and if you don't have AC+, then sorry. :\
 
Why Apple why? Um...because you threw your iPad into your backpack without a screen cover with a bunch of other stuff that's why! I'm sorry, but it's not apple's fault. The case you used protected the sides and back from dents & scratches, but did nothing to protect the screen at all! Thin film screen protectors do NOT prevent screens from shattering. They only protect from scratches. Some people hear the word "screen protector" and wrongly assume they prevent all damage. Not so. As you've learned the hard way. A laptop can be thrown into a backpack without worry because it's lid protects the screen. If you do the same with an iPad, you really should use a hard cover that covers the screen.
 
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Get a nicer bag for your expensive computer. Something where it has compartments and isn't swinging around.
 
techsavvy01 said:
Ok folks I do blame myself for putting the ipad in bag with other objects. The ipad was vulnerable. But I still can't comprehend how the iPad screen cracked so easily even with the case on securely. I've had the iPad for 5 months now & I always put the iPad in the bag with the chargers & batteries & the screen never cracked until yesterday :( Just wondering does Apple use gorilla glass 3 or 4 in iPad pro?
Click to expand...

I don't want to pile on to your bad experience but I think you have unrealistic expectations. The case you use for your iPad is strongest in the one place that needs the least protection... the back. That case has nothing but a thin piece of what is essentially acetate protecting the most fragile part... the screen.

To make it more dicey, you use a Nike string bag that not only offers ZERO protection, depending upon the TYPE of string bag is very unstable and easy for it to swing to and fro increasing the likelihood of banging into something.

Unprotected screen + loose hard items + bag that offers no stability = guaranteed broken screen.
 
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techsavvy01 said:
I can't believe this happened today to my ipad pro 9.7. I had the ipad pro in my Adidas string bag and I did have chargers and external batterys in there too. I assume those objects hit the ipad screen somehow. I just can't comprehend how the ipad screen cracked so easily. The ipad was in the case with the screen protector and the screen still shattered :( The reason this crap happens is because apple does not use durable glass on their devices like Gorilla Glass on android phones. I am just really fed up with Apple right now :mad:

Here are pictures and this is the case I use FYI.
Click to expand...
You're full of crap. Gorilla Glass only exists because Apple pushed Corning to dust off a shelved product that nobody was asking for. How in the hell can you claim they're not using Gorilla Glass?

https://www.engadget.com/2012/09/25/how-corning-developed-the-iphone-glass/
 
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At the end of the day, the screen is still glass and anything can happen.

AppleCare is always to be considered...with a 12.9" screen, I think it is recommended, with the 9.7" it's a little less clear.

Frankly, if you use the iPad out of the house, I'd get the AppleCare.

Might be too late for you, but pending owners may want to reconsider.
 
Last edited:
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techsavvy01 said:
Ok folks I do blame myself for putting the ipad in bag with other objects. The ipad was vulnerable. But I still can't comprehend how the iPad screen cracked so easily even with the case on securely. I've had the iPad for 5 months now & I always put the iPad in the bag with the chargers & batteries & the screen never cracked until yesterday :( Just wondering does Apple use gorilla glass 3 or 4 in iPad pro?
Click to expand...
Yup, they don't advertise it because technically Gorilla Glass is an umbrella term used for a spectrum of glass products. You can buy off the shelf or work with Corning to tweak the glass for specific parameters you want to meet. Apple does the latter (I believe Samsung does too because the Edge uses Corning's 2.5D technology http://www.androidauthority.com/what-is-a-2-5d-screen-611258/) , but never advertises it.
 
techsavvy01 said:
Ok folks I do blame myself for putting the ipad in bag with other objects. The ipad was vulnerable. But I still can't comprehend how the iPad screen cracked so easily even with the case on securely. I've had the iPad for 5 months now & I always put the iPad in the bag with the chargers & batteries & the screen never cracked until yesterday :( Just wondering does Apple use gorilla glass 3 or 4 in iPad pro?
Click to expand...

Right at the edge of the home button cutout. What you have here is an accident that cannot really be explained beyond the fact that something came into contact at that point with sufficient energy to compromise the glass. Likely a hard, angled surface hit that edge of the home button cutout just right. Round edged object at that same point of contact--maybe no break. Hard-angled-edge 2 mm up on the screen--maybe no break.

The sacrifice of utility in mitigating the risk of your break in the design process is likely too great. All you can do is learn and go forward.
 
ApplePersonFreak said:
Like the others on here said, the direct impact with glass is what causes it to shatter. In no way is that apple's fault and if you don't have AC+, then sorry. :\
Click to expand...
I dropped my iPhone 5 foot to concrete ground, landed face down. Just started at the back expecting the worst. Not a scratch. It's all about how it hits.

Didn't find out a week later that the camera stopped working due to the led flash light.
 
spook said:
I dropped my iPhone 5 foot to concrete ground, landed face down. Just started at the back expecting the worst. Not a scratch. It's all about how it hits.

Didn't find out a week later that the camera stopped working due to the led flash light.
Click to expand...
Yep, physics is a fickle thing.

I was writing my bike on a paved trail yesterday and my cheap-o phone mount broke. My phone slid along the face for a good ten feet (I was going pretty fast). I expected the worst, only to find that the slight ridge around the screen of Apple's leather case protected the entire face. The leather has some dings (who cares?) but the screen is pristine!

Back on topic, it really sucks what happened to the OP, but I can't help at chuckle at the notion that somehow a screen protector film is going to prevent impact damage. What kind of nonsensical thinking is that?!
 
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