I bought a Macbook air on 30th of August with master card from Apple Online Store. I've read that Apple first reserves the money in the bank and approves the credit card. Then once its approved, they draw the money from the bank and ship the product. It went on like that in my situation too, however it seems, the money that was reserved was driven two times, in 30th of august and 1st of september. The shipment is going on smoothly, and they've only shipped one macbook air, not two. What should i do, anyone have an idea?
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I bought a MBA from Apple online store but they've charged me twice, HELP!
- Thread starter emir
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You should definitely post about your problem on a forum not affiliated with Apple.. oh wait.
Just ring them, they're really friendly, you might even get the same Scottish girl that I had when I wanted to cancel something off my order, she had an amazing accent...
Just ring them, they're really friendly, you might even get the same Scottish girl that I had when I wanted to cancel something off my order, she had an amazing accent...
As some have said... call Apple. Explain the situation. Have them verify that you ordered one MBA and check and correct that you will only be charged for one MBA. The problem will be solved but I would make that phone call right now.
I've this experience, too.
Just call Apple Store where you brought and explain to them.
Even better, should have detail to tell them about order number, date & time of deduction both times.
Just call Apple Store where you brought and explain to them.
Even better, should have detail to tell them about order number, date & time of deduction both times.
You call Apple and you call your credit card company. I'd call the credit card company first, in case there is something that you misunderstood and the money is actually only going out once, or some mistake happened at the CC company.
Same advice as everyone else here; call Apple and all your credit card company, and when you do so, have your documents, times, dates, amounts, to hand and explain what happened. I'm sure that they will be helpful.
FWIW, something similar happened to me two years ago. I bought a Leica camera and somehow - as the card machine appeared to drop the transaction - the transaction went through an astonishing five times (without the CC company even noticing that apparently five Leica cameras had been purchased in the one bizarre transaction). Needless to say, (as it took me a few days to realise what had happened), I was completely reimbursed, with red faces all round and many, many profuse apologies offered....
Cheers
FWIW, something similar happened to me two years ago. I bought a Leica camera and somehow - as the card machine appeared to drop the transaction - the transaction went through an astonishing five times (without the CC company even noticing that apparently five Leica cameras had been purchased in the one bizarre transaction). Needless to say, (as it took me a few days to realise what had happened), I was completely reimbursed, with red faces all round and many, many profuse apologies offered....
Cheers
While the OP might gladly have wanted to do that, they only shipped one.
So it might be a bit difficult to ship the 2nd one to you
