I bought a refurbished iPad mini on ebay & I think it may be iCloud locked?

Discussion in 'iPad Tips, Help and Troubleshooting' started by alyssap22, Jun 13, 2014.

  1. alyssap22 macrumors newbie

    alyssap22

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    Jun 13, 2014
    #1
    :mad:
    When I go to set it up it lets me get through the first few steps such as connecting to my home wifi. When it asks for my iCloud info is where i get into some trouble. It says that the iPad is associated with s*****@icloud.com. This confused me so I clicked the little help icon. It says if I bought it second hand to contact the seller and have them unlock it via iCloud.com.
    I might be naive but I contacted the ebay seller assuming that they just might have forgot to do this before they sent the iPad.
    They should be able to go to iCloud.com and remove their account right?
    They emailed me back asking me to send the iPad back to them so they can unlock it for me. This is making me think that this iPad is somehow stolen which is why they are not going to iCloud to help me and are just asking me to send it back.

    Does anyone have any thoughts or opinions? I'm not sure what I should do next. Should I send it back? Or contact ebay? Help

    http://www.ebay.com/usr/aceshopusa This is the seller
     
  2. hallidc, Jun 13, 2014
    Last edited: Jun 13, 2014

    hallidc macrumors 6502

    hallidc

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    #2
    Only way to unlock it is to get the account password and unlock it from the device. If I were you, I'd send it back. If they fail to refund you money then open a dispute. Or open a dispute before you ship it back to them.
     
  3. SVTmaniac macrumors 6502

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    Jan 30, 2013
    #3
    File a dispute with Ebay and PayPal. I wouldn't just send it back to them. They may never refund your money.
     
  4. oldhifi macrumors 6502a

    oldhifi

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  5. alyssap22, Jun 13, 2014
    Last edited: Jun 13, 2014

    alyssap22 thread starter macrumors newbie

    alyssap22

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    Jun 13, 2014
    #5
    I emailed the seller back asking if her could unlock it remotely. He should be able to do that via iCloud.com if it was his right?

    I also called ebay and the customer service rep I spoke to told me to not send it back to him (so he can unlock and and then send it back to me) as there is no guarantee that I will receive the item back.

    So I guess if he continues to ask me to send it back to him or can't do it online (maybe its stolen) then I will have to open a claim.

    This is really sucky as I was going to give this to my daughter as a gift for her birthday on Sunday. She loves playing games on my iPhone and thought it would be great for her because there are a lot of educational apps.
     
  6. Primejimbo macrumors 68040

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    #6
    Personally I would just have gone to apple.com and got a refurbished from them. I rather pay a few extra bucks to avoid this issue and a year warrenty also.

    And no, they can't unlock it from iCloud.com
     
  7. alyssap22 thread starter macrumors newbie

    alyssap22

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    Jun 13, 2014
    #7
    They can't unlock it via these steps? http://support.apple.com/kb/ts4515
     
  8. Primejimbo macrumors 68040

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    #8
    Yes they can, that is the actual device that are in the pictures. So the seller either
    A) tell you the password, the he/she just changes their password
    B) you send it back, they unlock it, and then send it back to you.

    Edit:
    That might work
    Sign in to their iCloud account at www.icloud.com/find.
    Click All Devices to open a list of devices linked to their account, then select the device to be removed. It should show a gray dot or the word “Offline” next to the device name.
    Click "Remove from Account" to remove the device from their account.
    After the device is removed from the previous owner’s account, turn the device off by pressing and holding the Sleep/Wake button located on the top-right side of the device. Then restart your device and proceed with device setup as you would normally.

    But it has to be on wifi for it to work, and with it locked, you can't put it on your wifi.
     
  9. Night Spring, Jun 13, 2014
    Last edited: Jun 13, 2014

    Night Spring macrumors G5

    Night Spring

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    Jul 17, 2008
    #9

    Not true. See http://support.apple.com/kb/ts4515
     
  10. Rodster macrumors 68040

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    May 15, 2007
    #10
    Too bad you didn't go for the $199 Target deal. Ebay cases don't take a long time to resolve.

    Here's what you need to do to expedite the resolution.

    1) Contact seller thru the Ebay message center and explain what Ebay said which was don't send it back. He needs to help you unlock without sending the unit back.

    2) Wait for his response. If he says no and you need to send it back.

    3) Open a case with Ebay.

    This all typically takes 7-14 business days for a resolution and refund.
     
  11. Night Spring macrumors G5

    Night Spring

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    #11
    What? Just do it from a computer, another iDevice, heck, I bet you could even do it from an Android phone.

    In any case, it's the seller who has to do that, not the OP.
     
  12. laudern macrumors 6502a

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    #12
    Yep you got screwed over buddy. Open up your case. Leave your negative comment and that will be that. Sell it on ebay iCloud locked and you might get $100 or so.
     
  13. Primejimbo macrumors 68040

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    #13
    Seller unlocks of from iCloud, and they buyer plugs into iTunes?
     
  14. Night Spring macrumors G5

    Night Spring

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    #14
    Yes. Or probably, once the seller removes the device from his account, the buyer can just proceed with the iPad setup on the iPad itself. Just has to restart the iPad.
     
  15. Primejimbo macrumors 68040

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    #15
    That's just it, how does the iPad know it's removed from the account if it doesn't have a network connection to know and get that info from Apple?
     
  16. alyssap22 thread starter macrumors newbie

    alyssap22

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    #16
    It lets me choose my language and connect to my home wifi. I just can't get passed the activation lock.
     
  17. Night Spring macrumors G5

    Night Spring

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    #17
    Of course it connects to Apple -- that's how it knows it's activation locked in the first place!

    I believe the process goes something like:

    You turn on an iPad that's been reset to factory.
    iPad looks for and connects to wifi network, asking for network password if needed.
    iPad calls home to Apple. Either receives ok to go ahead and continue setup, or receives signal that it is activation locked, and displays error message.
     
  18. Primejimbo macrumors 68040

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    #18
    According to another post, it's on wifi. I played around with an old iPhone (no SIM) with the activation lock and it never looked or asked to join a network. It just said I needed to put in my password for my iTunes account, but because it wasn't connected to a network it wouldn't unlock.
     
  19. Night Spring macrumors G5

    Night Spring

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    #19
    Activating iPhone without SIM card is another issue altogether, Believe us, iPads connect to wifi when they are being set up.
     
  20. Señor macrumors 6502

    Señor

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    #20
    Oh these "bought from Ebay stories" are always amusing to read and wait for the OP's response.

    If the seller refuses to unlock it via iCloud and insists on you to send it back, file a dispute with Ebay and Paypal and get your money back.

    Why do people seriously still buy expensive products like this on Ebay?
     
  21. s2mikey macrumors 68020

    s2mikey

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    #21
    I have no idea why people are just so he'll bent on saving a few measley dollars trying to buy things for ebay and various other shady places. Apple sells refurbed products at decent prices and you won't ever have any issues with them. Even if you did, they'll handle it and yer good. Tough deal. Oh well. Lesson learned.
     
  22. Rodster macrumors 68040

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    #22
    I assume the OP purchased the non retina Mini. The same Mini that's on sale at Target and Best Buy for $199.
     
  23. alyssap22 thread starter macrumors newbie

    alyssap22

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    Jun 13, 2014
    #23
    All of the targets near me where sold out once I got wind of the deal.

    The seller emailed me back saying this:
    Dear,
    We are very sorry, we will be sending you the replacement, As soon as we get the confirmation from you regarding the shipment of the locked Ipad...
    We apologize for the in convince it has caused you...we hope that you will not get discouraged on future purchase from us.

    - aceshopusa

    So should I open a case? Ebay advised me to not send it back because there is no guarantee I will receive it back. Please advise.

    I realize buying an iPad on ebay may have not been the smartest decision. Lesson learned. I got a great deal and I guess it was too good to be true.
     
  24. Rodster macrumors 68040

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    #24
    Immediately !

    They are scamming you by saying send them back the unit first or as the saying goes. The check is in the mail. ;)

    Demand a full refund from Ebay. Btw, Best Buy is selling the Mini for the same price and Walmart will also price match the item.
     
  25. oneMadRssn macrumors 68040

    oneMadRssn

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    Boston, MA
    #25
    I think its clear the buyer doesn't know the password to unlock it, can't unlock it, and didn't know it was locked when they sent it. So they are hoping you will take an exchange.

    Since it's their screw up, I would demand that they issue me a prepaid return label so that they incur the costs of shipping. I would send it back to them that way, after I confirm they will send a replacement.
     

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