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I bought a Tv show from itunes. And that doesent work either.!

tjespo22

tjespo22

macrumors 6502a
Original poster
Jun 27, 2007
579
0
Staten Island NY
I been trying to convert movies with handbrake. They will convert, but wont go into itunes. so i took my friends ipod and used senuti to get it on my computer.. that wont go into itunes either. so i bought a tv show to see if that will work. its in my TV Shows list, but shows no thumbnail, wont play and gives me this error.
Picture1-12.png


also tried it with my ipod, and it gives me the same message but obviously says ipod instead of iphone
 
if iphone cant play an itunes video it appears you have a defective iphone, make a genius bar appointment!
 
I'm subscribed to a number of podcasts (say 10-15 or so). Depending on the content, some of these sources play fine, some don't. There doesn't seem to be logical explanation for it. It occurs for both video and audio podcasts.
 
Have you tried to open the video using the latest version of quicktime? I believe you can export it to be formatted for the iphone using quicktime. I have not tried this yet so i'm not sure if this will work or not but might be worth a try.
 
update: well, I just attempted to export a video podcast in which i knew would not play on my iphone and I discovered that quicktime pro is required in order to do this. Unfortunately I don't have this version.
 
pr5owner said:
the size of the show must not exceed 480x320, i dont think the phone will recognize it if its higher than 320p.

try resizing it.
Click to expand...

As far as I know, anything currently sold at ITS is compatible with iPod or iPhone, at a max. of 640 x 480.

from the iPhone spec page:
Video formats supported: H.264 video, up to 1.5 Mbps, 640 by 480 pixels, 30 frames per second, Low-Complexity version of the H.264 Baseline Profile with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; H.264 video, up to 768 Kbps, 320 by 240 pixels, 30 frames per second, Baseline Profile up to Level 1.3 with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; MPEG-4 video, up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats
 
javaGuru said:
update: well, I just attempted to export a video podcast in which i knew would not play on my iphone and I discovered that quicktime pro is required in order to do this. Unfortunately I don't have this version.
Click to expand...

Have you tried what I suggested above? It works just fine for me.
 
iTunes plays it, but it won't load to either the iPod or iPhone?

That pretty much eliminates the iPhone as a source the problem. As posted earlier (though for a different reason), make sure you have the latest versions of both QT and iTunes.

According to Apple, anything purchased will play on an iPod. Podcasts might not always be compatible, though.
 
tjespo22 said:
theres no option. only for acc.
Click to expand...

Hmm, Convert for iPod (after right clicking on the file in iTunes) doesn't work for you? The resolution is fine, as is the bitrate. If not, then yeah give Apple a call and see if they will let you download the show to a different computer and try putting it on an iPod/iPhone from there. Basically trying to weed out if the issue is with the file or your computer (so far).
 
Try isquint. It is a free version Visual Hub which has super simple presets for Apple TV and iPods. Try the iPod setting first and then try the AppleTV setting too, which should work even on an iPhone I believe.
 
What settings are you using in Handbrake when you convert?

I have no idea why an iTunes TV show doesn't work for you.

What about video podcasts? I tried the NBC nightly news one and it works fine on mine.
 
Apple iPhone video specs just for reference:

Video formats supported: H.264 video, up to 1.5 Mbps, 640 by 480 pixels, 30 frames per second, Low-Complexity version of the H.264 Baseline Profile with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; H.264 video, up to 768 Kbps, 320 by 240 pixels, 30 frames per second, Baseline Profile up to Level 1.3 with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; MPEG-4 video, up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats
 
Just a longshot, do you have any 3rd party codecs installed in QT?

(I'm assuming you do have the latest versions of everything.)
 
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