I bought a Tv show from itunes. And that doesent work either.!

Discussion in 'iPhone' started by tjespo22, Jul 19, 2007.

  1. tjespo22 macrumors 6502a

    tjespo22

    Joined:
    Jun 27, 2007
    Location:
    Staten Island NY
    #1
    I been trying to convert movies with handbrake. They will convert, but wont go into itunes. so i took my friends ipod and used senuti to get it on my computer.. that wont go into itunes either. so i bought a tv show to see if that will work. its in my TV Shows list, but shows no thumbnail, wont play and gives me this error.
    [​IMG]

    also tried it with my ipod, and it gives me the same message but obviously says ipod instead of iphone
     
  2. marksman macrumors 603

    marksman

    Joined:
    Jun 4, 2007
    #2
    I would contact Apple Support for assistance.
     
  3. tjespo22 thread starter macrumors 6502a

    tjespo22

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    Jun 27, 2007
    Location:
    Staten Island NY
    #3
    i got it to play in itunes, but wont go onto iphone still
     
  4. pr5owner macrumors 65816

    Joined:
    Jun 10, 2007
    #4
    the size of the show must not exceed 480x320, i dont think the phone will recognize it if its higher than 320p.

    try resizing it.
     
  5. badtzmaru macrumors 6502

    Joined:
    Jul 1, 2007
    #5
    if iphone cant play an itunes video it appears you have a defective iphone, make a genius bar appointment!
     
  6. lavrishevo macrumors 68000

    lavrishevo

    Joined:
    Jan 9, 2007
    Location:
    NJ
    #6
    Try MPEG Streamclip, it is free and I used to to compress a whole DVD for the iPhone. Did a good job.


    http://www.squared5.com/
     
  7. Red Sox macrumors regular

    Joined:
    Jul 15, 2007
    #7
    Right click the video in iTunes and select "Convert Selection for iPod."
     
  8. Gonzlobo Suspended

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    May 9, 2007
    Location:
    Albuquerque
    #8
    I'm subscribed to a number of podcasts (say 10-15 or so). Depending on the content, some of these sources play fine, some don't. There doesn't seem to be logical explanation for it. It occurs for both video and audio podcasts.
     
  9. javaGuru macrumors 6502a

    javaGuru

    Joined:
    Jul 15, 2007
    #9
    Have you tried to open the video using the latest version of quicktime? I believe you can export it to be formatted for the iphone using quicktime. I have not tried this yet so i'm not sure if this will work or not but might be worth a try.
     
  10. javaGuru macrumors 6502a

    javaGuru

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    Jul 15, 2007
    #10
    update: well, I just attempted to export a video podcast in which i knew would not play on my iphone and I discovered that quicktime pro is required in order to do this. Unfortunately I don't have this version.
     
  11. gr8tfly macrumors 603

    gr8tfly

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    #11
    As far as I know, anything currently sold at ITS is compatible with iPod or iPhone, at a max. of 640 x 480.

    from the iPhone spec page:
    Video formats supported: H.264 video, up to 1.5 Mbps, 640 by 480 pixels, 30 frames per second, Low-Complexity version of the H.264 Baseline Profile with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; H.264 video, up to 768 Kbps, 320 by 240 pixels, 30 frames per second, Baseline Profile up to Level 1.3 with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; MPEG-4 video, up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats
     
  12. Red Sox macrumors regular

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    Jul 15, 2007
    #12
    Have you tried what I suggested above? It works just fine for me.
     
  13. tjespo22 thread starter macrumors 6502a

    tjespo22

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    Jun 27, 2007
    Location:
    Staten Island NY
    #13
    its not that it cant play, it wont even let me put it on the phone.

    [​IMG]
     
  14. javaGuru macrumors 6502a

    javaGuru

    Joined:
    Jul 15, 2007
    #14
    Hey, I just read your recommendation. I'm trying that now. Very good post. Thanks for the idea!
     
  15. tjespo22 thread starter macrumors 6502a

    tjespo22

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    Jun 27, 2007
    Location:
    Staten Island NY
    #15
    plus, like i said it wont go on my ipod either
     
  16. tjespo22 thread starter macrumors 6502a

    tjespo22

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    Jun 27, 2007
    Location:
    Staten Island NY
    #16
    theres no option. only for acc.
     
  17. gr8tfly macrumors 603

    gr8tfly

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    #17
    iTunes plays it, but it won't load to either the iPod or iPhone?

    That pretty much eliminates the iPhone as a source the problem. As posted earlier (though for a different reason), make sure you have the latest versions of both QT and iTunes.

    According to Apple, anything purchased will play on an iPod. Podcasts might not always be compatible, though.
     
  18. diamond.g macrumors 603

    diamond.g

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    Mar 20, 2007
    Location:
    Virginia
    #18
    Hmm, Convert for iPod (after right clicking on the file in iTunes) doesn't work for you? The resolution is fine, as is the bitrate. If not, then yeah give Apple a call and see if they will let you download the show to a different computer and try putting it on an iPod/iPhone from there. Basically trying to weed out if the issue is with the file or your computer (so far).
     
  19. tjespo22 thread starter macrumors 6502a

    tjespo22

    Joined:
    Jun 27, 2007
    Location:
    Staten Island NY
    #19
    I tried restoring it and it still gives me that message. Idk what to do its not the phone since i tried it with the ipod too
     
  20. [G5]Hydra macrumors regular

    Joined:
    Jul 2, 2004
    #20
    Try isquint. It is a free version Visual Hub which has super simple presets for Apple TV and iPods. Try the iPod setting first and then try the AppleTV setting too, which should work even on an iPhone I believe.
     
  21. Red Sox macrumors regular

    Joined:
    Jul 15, 2007
    #21
    What settings are you using in Handbrake when you convert?

    I have no idea why an iTunes TV show doesn't work for you.

    What about video podcasts? I tried the NBC nightly news one and it works fine on mine.
     
  22. note235 macrumors 6502a

    Joined:
    Jun 29, 2007
    #22
    try converting

    Heroes worked for me
    without converting though...
     
  23. Lancetx macrumors 68000

    Lancetx

    Joined:
    Aug 11, 2003
    Location:
    Texas
    #23
    Sounds like it could perhaps be a bad encoding job or the file may possibly be corrupted in some way. I'd notify the iTunes Store customer service about this issue.

    http://www.apple.com/support/itunes/store/
     
  24. [G5]Hydra macrumors regular

    Joined:
    Jul 2, 2004
    #24
    Apple iPhone video specs just for reference:

    Video formats supported: H.264 video, up to 1.5 Mbps, 640 by 480 pixels, 30 frames per second, Low-Complexity version of the H.264 Baseline Profile with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; H.264 video, up to 768 Kbps, 320 by 240 pixels, 30 frames per second, Baseline Profile up to Level 1.3 with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; MPEG-4 video, up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats
     
  25. gr8tfly macrumors 603

    gr8tfly

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    #25
    Just a longshot, do you have any 3rd party codecs installed in QT?

    (I'm assuming you do have the latest versions of everything.)
     

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