I cant believe apple repair read this everyone

Discussion in 'MacBook' started by SMkdesigns, Mar 30, 2009.

  1. SMkdesigns macrumors regular

    Oct 2, 2007
    i have 5 newer macs, my newest being the macbook aluminium. Well i have had it sense nov. 08 and loved it. WHen i got the mac new the felete key was corrected and fell off alot but it worked and i was ok with that. there was a ding on the bottom side of my computer but apple said that was natuural with the aluminum cases, but this was like a ding.

    Any how my keyboard went out last week during crisis business situation, figures right. i called teach support they had me do a pmu take out battery power bottm thing.

    Well they then decided to send it out for repair by mailing the box.
    a few days later i bought a wireless usb bluetooth keyboard and mouse so i could log in and back up all my files. That worked.

    Well i tried to restart and try the keyboard by itself again and the computer started i pushed the first letter of my pass word and it litery kept typing in the letter like i was holding it down or something.

    Tried a few more times,, then the computer got really hot i mean deadly hot i was trying to turn it off then it poped off my desk nice wooded grain desk and left a black mark . the aluminum was hot as **** but no mark on th 0.
    That was risky could have blew up in my face.

    Well i decided to take the long drive to the apple store to have them look at the problem. A ******* gemius took the laptop to the back came back out with the laptop with out the bottom back on it showed it to another empployee and they laughed. he said the laptop over heated some how and the fan is in piece and extreme burn marks to the computer. Well he told me it was apples fault and hardware issue and they would send it in. I told him i already contacted codtumer relations and have a box delivered today to be sen for repair so he ssaid stick with customer relations since i already filled it.

    well i have been waiting and waiting. then i see a hold on my repair status. i get a call from this botvh of a lady saying my computer is unrepairable and economically not fixable and the fan is in pieces, which i was already told. she told me she was shipping it back to me, i asked her nicly to please hold it until i talk to apple customer relations and she was a bitch about that too.

    then out of the blue she said she found or her technician found a matchstick in my computer fan area or something like that i didnt even get it.
    I am 21 tears old in college and my gf nor i smoke, and i thought it was funny that she mentioned this and i questioned her about it asking what exactly it was a lighter a piece or paper that said something on it or a actual strike match.

    whatever the case she planted in there or the tech did.
    i have proof the apple store saw my computer in the same condition i had it sent to reapir in plus i took pictures.

    well i am a business man i i dont take implication lightly i let the relations guy have it then cooled my jets said to days to replaced or my lawyer will take over.

    Its a apple harware defect simple as that.

    he asked me to agree that there was pysical dmage on the phone repeatedly. oi said is this a trick to recored this./ i said well yes there is damage internaly caused by a hardware glictch manufacture by apple and not by customer implication and should be taken care of by the company who manufactered the product and if its not under warranty then its not under warranty, but byb law its manufactures defect not warranty its a hardware failure.

    point is i own i run a business about makes love my iphone have mobile me my friends work at the apple store and i get treated and treated and trickery is being played against me.

    i have the specialist enhance the case with the repair shop, i said look ill take the same external casing witch is fine, i just want my computer i neeed it for business ASAP and i want it working thats all and thats what a company apple stands for thats what i demand.

    i love apple my favorite company put if they push me to the edge i will take legal action and i have all the favor and proof on my side this repair lady is going down ...

    any ideas and how to get ahold of corporate

    thanks and sorry for any grammatical errors this is from my iphone
  2. rogair macrumors member

    Dec 1, 2007
    So I took the time to read though this and I think I'm more amazed not because your having issues with Apple, but how you wrote this post on your iPhone... nice.
  3. nojustice macrumors newbie

    Mar 23, 2009
    Longest thing every typed on the iphone? Someone call Guinness
  4. jtibbitt macrumors regular


    Jan 3, 2009
    If I were you, I'd just try again, and say to the new CS rep that the last one did not understand you over the phone. Get a new case ID and just explain the whole thing over again. If they bring up the match or anything like that, just nicely explain your side. And ask them to examine the evidence (i.e. the burnt match they should have saved) so they can make sure the burn on the computer does, in fact, come from the match. If it even goes that far, then just try to win the CS rep on the phone to your side. And it may sound sexist, but try getting a guy CS (if you are a guy).
  5. aznguyen316 macrumors 68020


    Oct 1, 2008
    Tampa, FL
    wall of text owned me.
  6. danvan21 macrumors regular

    Mar 27, 2008
    call and ask for a product specialist, dont talk to anyone but a product specialist. walk him through everything and the specialist will take care of it.
  7. MBHockey macrumors 68040


    Oct 4, 2003
    New York
  8. acfusion29 macrumors 68040


    Nov 8, 2007
    Ever heard of placement? Ever heard of part time college students?
  9. MistaBungle macrumors 6502a


    Apr 3, 2005
    It's hard to believe he is a businessman with the way he types. Student I can believe, businessman, I cannot.
  10. kierennyc macrumors regular

    Dec 3, 2008
    Ever considered the fact that maybe English isnt his first language?
  11. MistaBungle macrumors 6502a


    Apr 3, 2005
    Actually I give him credit, he says he typed that on his iPhone. Yikes!
  12. JamesGorman macrumors 65816


    Dec 31, 2008
    Why does everyone always talk about what they believe is the truth on these forums and what not, and why does everyone always complain about how ppl type? it really dosent matter. ITS A FORUM, not a formal paper...sheesh, i type very relaxed on here cuz frankly i dont care about how my grammar is on a forum. and im sure other ppl do that too. I have very high marks in my classes in school, where i do my work properly and formally. School papers, and business papers count, not inquires on a freaking forum.
  13. TSE macrumors 68030

    Jun 25, 2007
    St. Paul, Minnesota
    Definitely send it to the Apple Store again and not costumer relations. Explain your situation to the Genius that you dealt with before.

    I give you serious credit for writing this on an iPhone.
  14. Theirishjoey macrumors member

    Nov 15, 2008
    That really sucks. But two thumbs up for typing it on your iPhone.
  15. SimD macrumors regular

    Apr 15, 2008
    Try again. I hope you got the lady's name too.

    Apple, like any other company, has it's share of idiots working for them so just tough it out and call again.

    This is also why I prefer talking to Apple in person at the store so I can ask for another employee if the need arises.

    Anyway, good luck man and quit throwing matches in your computer.. it's clearly not good for it... :rolleyes:
  16. Craiger macrumors 6502a


    Jul 11, 2007
    Anybody want to give me a 5 sentence summary of what the OP said? Thanks
  17. raremage macrumors 6502a

    Nov 21, 2005
    Orlando, Florida
    Per your request:
    Keyboard broke on UMB and computer got superheated.
    Called for support but got impatient, went to Apple store.
    They found melted/burned stuff in there, said mail it in anyway.
    Mailed it in, Apple found matchbook in fan area, blamed burn damage on that.
    Apple sucks, I didn't do anything, what should I do now?

    Special bonus summary sentence: I wrote this on my iPhone since none of my 5 Macs are available for some reason.
  18. thejadedmonkey macrumors 604


    May 28, 2005
    Welcome to the world of Apple. Good luck getting it fixed, Applecare is pretty much a $300 joke. :(
  19. aznguyen316 macrumors 68020


    Oct 1, 2008
    Tampa, FL
    thank you thank you.

    wow a matchbook in your mac? W T F lol
  20. alphaod macrumors Core


    Feb 9, 2008
  21. Craiger macrumors 6502a


    Jul 11, 2007
    HAHA!! Thanks for actually summarizing. I was expecting to get flamed. That is a pretty funny story too! A matchbook??
  22. slothrob macrumors 6502

    Jun 12, 2007
    I think they claimed a matchstick, not a matchbook.

    That's fine, but you should be aware that it affects peoples perception of your opinions. If you use bad grammar or spelling, silly abbreviations, no punctuation or capitalization, etc. people will assume you are a child or simply childish and tend to disregard or distrust your statements.
  23. BittenApple macrumors 6502a


    Nov 29, 2008
    Try other avenues. Hopefully they didn't put that matchstick problem in the case notes, but most likely they have.
  24. Sdashiki macrumors 68040


    Aug 11, 2005
    Behind the lens
    OP hasnt returned.

    Trolling can, or has, commenced.

    EDIT: yay hes back!
  25. SMkdesigns thread starter macrumors regular

    Oct 2, 2007
    they are sending the macbook back to me. Then i am resending the macbook to apple engineerings department for them to classify it as a hardware defect and replace my macbook with a new one

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