I come with good news for all!!!!!!

marco12345

macrumors member
Original poster
Feb 2, 2010
63
0
The solution is near my friends...how near you ask! February 15 to be exact!

A fix for all 21,5" and 27". They should be all problem free!
 

marco12345

macrumors member
Original poster
Feb 2, 2010
63
0
I don't know what I am allowed to say on this post...I got blocked from the apple forum...what can I actually say here without being banded?
 

GoCubsGo

macrumors Nehalem
Feb 19, 2005
35,743
141
I don't know what I am allowed to say on this post...I got blocked from the apple forum...what can I actually say here without being banded?
Let me guess, you know a girl who knows a guy who sucked the toe of another guy who told you something would happen on February 15th?
 

marco12345

macrumors member
Original poster
Feb 2, 2010
63
0
I am not sure I understand...nda? Be more specific, I want to give all of you great news, what can I say or not say....without beig baned? elaborate please!
 

spinnerlys

Guest
Sep 7, 2008
14,329
7
forlod bygningen
I am not sure I understand...nda? Be more specific, I want to give all of you great news, what can I say or not say....without beig baned? elaborate please!
I agree with jessica..

If you don't know about NDAs you surely don't know about any impending update.

And why don't just write it down here. You have just registered here anyway, for the sole purpose to spread the good news, so there should be no worries about getting banned, should there?
 

marco12345

macrumors member
Original poster
Feb 2, 2010
63
0
I an now on my fourth Imac 21,5" they all had the same problem wich everyone knows......I started by calling Apple Tech with no valide answer...I called back about 5 or 6 times till finaly someone transfered me to Apple Relations...By that time I had sent a Email to sjobs@apple.com and had a response. The email was by Apple Executive Relations giving me a number to call with a extension number as well. They heard all about my problems and with poor customer service at my Local Apple Store (ottawa) wich laught at me when I approach them with my issues. To make a long story short I spent 1 hour on the phone with Apple Relations working on some way to fix my computer. They specifically told me that if I was ready to wait till the 15 of February that they should have a fix, firmware, or replacement parts if none of the previous options work. I also had a compensation that I will not diclose but was well worth the effort. I agreed to work in collaboration with Apple for a long term solution as opposed to a short term solution. They were verrrryyyy helpfull to me and promised me something to fix my computer before or by the 15 of February. If you try this, and it will work, be polite and curtious. They are willing to help and bend to are needs. I will be contacted as soon as they have something that will fix my computer. They also told me that they will check up on me by calling me each week. what else would you like to know?

And no I don't know what NDA's are sorry bud!
 

spinnerlys

Guest
Sep 7, 2008
14,329
7
forlod bygningen
I am obviously not talking about the second firmware........
Obviously not.

...
They specifically told me that if I was ready to wait till the 15 of February that they should have a fix, firmware, or replacement parts if none of the previous options work.
...
Have a look at Macrumors.com and AppleInsider.com, they posted a story about production halts and possible scenarios.

I don't remember if a date was said though, as I don't pay that much attention to those rumours.
 

Richdmoore

macrumors 68000
Jul 24, 2007
1,778
251
Troutdale, OR
NDA is a Non-Disclosure Agreement. It is usually signed by employees who have sensitive information that the corporation doesn't want released. I had to sign one at employment (I am not in the technology field, and it was not with apple computer.)

If an apple customer service told you anything, being an ordinary customer, you are not under one.
 

marco12345

macrumors member
Original poster
Feb 2, 2010
63
0
I have looked at all the post,forums, and nothing has helped me till my phone call they I had tonight with Apple Executive relations! They really let it all out with me.....finally some answers.

I am telling you, If you call Apple support ask to be transferred to Apple relation rep, They will answer your questions. Especially if you are on your 3 or fourth Imac like me!

I don't understand why this is not good news to all of you?
 

HLdan

macrumors 603
Aug 22, 2007
6,393
0
I have looked at all the post,forums, and nothing has helped me till my phone call they I had tonight with Apple Executive relations! They really let it all out with me.....finally some answers.
This is not exactly good news for all, that was good news for you. Everything Apple does in these situations will be on a case by case basis. Unless you have something concrete, this is wasteful thread. And it's best to let Apple make a statement, if they will, your word is no better than mine.


I also had a compensation that I will not diclose but was well worth the effort. I agreed to work in collaboration with Apple for a long term solution as opposed to a short term solution.
Then why even mention this if don't care to share it? It's like telling people that you have a huge secret but can't tell them what it is.:rolleyes:
 

marco12345

macrumors member
Original poster
Feb 2, 2010
63
0
4Gb extra of Ram!

I also sent videos of my yellowish screen and the audio of the whistling sound when adjusting the screen brightness! He felt those were very helpfull. I not only have 3 numbers but their exact emails.....It should not be as hard as you all think! Just try it you will see! Be sure to come back and thank me !lo0ol

You are right it is a case by case basis, but I figure if they offered me all of this why should they not offer you the same customer service?
 

HLdan

macrumors 603
Aug 22, 2007
6,393
0
4Gb extra of Ram!
That was worth keeping a secret?? My i7 was delayed 2 weeks which would've made it a total of 4 weeks that I was without my iMac. I had a warranty replacement of my defective 24". They took back my 24" several weeks before so I had to wait for my i7 which was finally delivered yesterday. Apple gave me $260 credit to use on their online store for my troubles. There's no reason to keep that secret, my issue is different from others, they won't offer that to the next guy.
 

marco12345

macrumors member
Original poster
Feb 2, 2010
63
0
I told you what I know. If that doesn't satisfy you that's to bad buddy!

I got what I was hopping to get, answers, help, compensation, and indefinate help with weekly calls to keep me updated.

That's good enough for me!

It's better then calling tech and being told there is no official problem with the 21,5".
 

Buzz Bumble

Guest
Oct 19, 2008
802
2
New Zealand
If an apple customer service told you anything, being an ordinary customer, you are not under one.
That's partly because the people on the phones of any company never know what's really happening anyway. Usually they just have a preset script to read and / or give you a date a few weeks away to get rid of you ... we've already had this "two weeks" type of nonsense posted many times in the past. :rolleyes: