Today I got a letter from Amex and a check for a total of $105. The letter said: "Your recent claim with American Express does not fall within the normal terms and provisions of our program. However, as we very much value and appreciate your Cardmembership with American Expres, we have approved your claim as an exception to the program guidelines. Attached is a check for the approved payment amount of your claim. If you have nay questions or if we may be of further assistance, please do not hesitate to contact us. Representatives are available to assist you twenty-four hours a day, seven days a week. Once again, you are an extremely valuable cardmember to American Express. We appreciate your interest in the program and hope you will continue to take advantage of this carmember benetif. We look forward to serving you again. Sincerely, American Express" So, they reimbursed me $100 and $5 tax. Thank you, Amex!