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I got sold the 2011 version of mbp
- Thread starter markus843
- Start date
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Take it back to the shop you bought it and complain. They sold you the wrong model, probably shouldn't of left it so long though...
but was the box fully sealed when you take it from the store? if its not then they must have swapped your laptop before you bought it.
GGJstudios
macrumors Westmere
Apple has nothing to do with your problem. Going to an Apple store or calling Apple is pointless. You need to deal with Best Buy, as that is who sold your computer. You should have checked the packaging before you left the store to make sure you were getting the item you intended to buy.
I don't understand how you said you noticed immediately when you purchased it that it was not the 2012 model, but then for some reason you kept it and when it started having issues, now you're all of a sudden frustrated that you got the 2011 model that happened to have issues? In fact, I'm pretty sure the receipt should say what model macbook pro that was scanned. If it scanned the 2012 model and you didn't receive that, then your obvious strategy will be to go into Best Buy and argue that you realized way much too later that the computer was the 2011 model instead. I doubt this is going to work since I don't think there's a way for you to prove that the computer you received was the same one that was inside the box of the 2012 model that you thought you received from Best Buy. Who knows.
If the receipt scanned the 2011 model, then you're pretty much out of luck. You're gonna have to prove that you intended to purchase the 2012 model which is pretty much impossible sans the testimony of the employee that may remember you were looking for the 2012 model. But he probably wouldn't be willing to admit to his own mistake which would probably lead to him being fired.
It's been 2 months, my educated guess is that it's too late for any sort of recourse to get the 2012 model and the best recommendation for you is to take it to apple to get it fixed under warranty.
If the receipt scanned the 2011 model, then you're pretty much out of luck. You're gonna have to prove that you intended to purchase the 2012 model which is pretty much impossible sans the testimony of the employee that may remember you were looking for the 2012 model. But he probably wouldn't be willing to admit to his own mistake which would probably lead to him being fired.
It's been 2 months, my educated guess is that it's too late for any sort of recourse to get the 2012 model and the best recommendation for you is to take it to apple to get it fixed under warranty.
I'm going to go to bestbuy one more time and start a fuss, I'll be back in a bit.
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It shows that it was bought in 2012, theres a date on it but it just doesn't say if it was a 2011 model or 2012
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It shows that it was bought in 2012, theres a date on it but it just doesn't say if it was a 2011 model or 2012
T5BRICK
macrumors G3
Does the SN on the computer match the box? Did you pay the price of a 2012 model?
xAgustinx
macrumors regular
MBP 2011 is cheaper than 2012 model, how much did you pay?
The problem is with BestBuy, they were still selling 2011 model, and I think that the person in that store didn't tell you that they had both models and you could choose a cheaper older 2011 model or a newer more expensive 2012 model.
If you paid for a 2012 model, and you received a 2011 model, then bestbuy (not apple) must change it; but, if you paid a 2011 model, then there's not much you can do. You should tell them that the person in the store showed you the 2012 model and you had the intention to buy that, no the 2011 model.
The problem is with BestBuy, they were still selling 2011 model, and I think that the person in that store didn't tell you that they had both models and you could choose a cheaper older 2011 model or a newer more expensive 2012 model.
If you paid for a 2012 model, and you received a 2011 model, then bestbuy (not apple) must change it; but, if you paid a 2011 model, then there's not much you can do. You should tell them that the person in the store showed you the 2012 model and you had the intention to buy that, no the 2011 model.
Apple has nothing to do with this. You bought it from best buy, so you have to resolve it with them. If they told you you were getting the 2012 model you can accuse them of scamming. Otherwise, you can build your arguments around wrong advertising. No idea why you waited so long though. In the future, pay attention when buying a 2000$ machine.
It's your fault for:
1) Not checking to make sure it was the correct model before leaving the store and "going home all happy"
2) For waiting this long for a solution to your problem.
It's Best Buy's fault for:
1) Selling you the wrong model
It's Apple's fault for:
_______
1) Not checking to make sure it was the correct model before leaving the store and "going home all happy"
2) For waiting this long for a solution to your problem.
It's Best Buy's fault for:
1) Selling you the wrong model
It's Apple's fault for:
_______
2 months? pfft
I'm sorry, but you're at fault just as much as Best Buy, why you're dragging Apple into this is beyond me.
take it as a lesson learnt
I'm sorry, but you're at fault just as much as Best Buy, why you're dragging Apple into this is beyond me.
take it as a lesson learnt
If anyone is still interested, I got a replacement free of charge, brand new 2012 macbook pro model, after about 2 hours spent at bestbuy.
very happy you had gotten it taken care of.
although I'm not justifying it, I could see how best buy could forget a 2011 model in inventory and not sent it back when the 2012's come in. The boxes are similar so I could see that there was an honest mistake made.
I dont see however, how Apple retail could be at fault for any of this...
although I'm not justifying it, I could see how best buy could forget a 2011 model in inventory and not sent it back when the 2012's come in. The boxes are similar so I could see that there was an honest mistake made.
I dont see however, how Apple retail could be at fault for any of this...
I was given the wrong product at BestBuy and didn't notice for a month! Rah rah death to Apple!
Yowza.
Yowza.
Saladinos
macrumors 68000
That's the reason Apple have their own stores. People will confuse who is responsible for what, so just make your own store and take responsibility for it all.
Glad you got it sorted, OP!
GGJstudios
macrumors Westmere
I am not sure they do send them back in. I ALMOST bought a leftover 2011 high end 15" cMBP they had laying there still sealed in box. They were selling it for about 1850.00 when the new high end was 2100. Not sure if they did sell it but this was a few weeks ago and I just decided against it because I was still unsure what I wanted (still am)
So all I'm saying is its not surprising they had a leftover model sitting there.
T5BRICK
macrumors G3
I'm glad you were able to get this sorted out. Stories like this, along with a few of my own bad experiences are why Best Buy will never get another cent from me.
GGJstudios
macrumors Westmere