iPhone 11 Pro I guess the pro isn’t as durable as we thought

[Moriend87]

Just got my pro today from fedex and driver had me open the box cause it was re taped. This is what I find.

 

[AZhappyjack]

Just got my pro today from fedex and driver had me open the box cause it was re taped. This is what I find.

???

 

[Moriend87]

 

[Moriend87]

 

[Sebct]

looks fine to me

 

[BoricuaHec01]

Could be worse.

 

[blaine07]

Yeah it could be YOUR problem. Nice of driver to have you check it out lol

 

[QueenTyrone]

Just contact Apple, if you do so now they can get you a new unit today or shipped out today. Stuff happens, and probably the UPS person was overly rough

 

[Strelok]

It’s glass, I don’t know what some of you expect this device to be.

 

[Waterman316]

Looks like something ran it over, or something incredibly heavy was put on top of it. Hard to question the durability when you really don’t know what happened and have a box that looks like that

 

[Moriend87]

I was actually joking... I mean it got crushed it’s not apples fault. And I got it through atnt.

 

[slippery-pete]

Yeah, it’s not bulletproof

 

[Demonface]

Just got my pro today from fedex and driver had me open the box cause it was re taped. This is what I find.

Oh wow , Just wondering, On FedEx, what's the name of the sender? I got a label created and I have no clue if its from AT&T or if its from Samsung and I had packages come from both before and its both from the same sender.

 

[Pipper99]

Oh great, I hope that doesn’t happen to my iup trade in.

 

[FlyingTexan]

I’ve dropped mine on tile twice, caseless, and not a scratch. I find that after a few days of going caseless you just handle it different without even thinking about it. Now I can’t imagine putting a case on it

 

[Moriend87]

Oh wow , Just wondering, On FedEx, what's the name of the sender? I got a label created and I have no clue if its from AT&T or if its from Samsung and I had packages come from both before and its both from the same sender.

It says returns and newgistics. I’ve been on the phone for 3 hours with atnt and apple and can’t get anything done.

 

[revmacian]

It’s glass, I don’t know what some of you expect this device to be.

Glass should always be considered unpredictable.

 

[Demonface]

It says returns and newgistics. I’ve been on the phone for 3 hours with atnt and apple and can’t get anything done.

oh okay, thank you for answering my question. If they aren't trying to help you may have to contact your credit card company.

 

[Moriend87]

oh okay, thank you for answering my question. If they aren't trying to help you may have to contact your credit card company.

I bought it through att next. No credit card unfortunately.

 

[choreo]

There are lots of videos online showing the iPhone Pro surviving multiple drops on concrete from varying heights... but no YouTuber is daring enough to run them through the FedEx test!

 

[Packers1958]

You should have refused the package with the re tape. You wouldn't be on the phone for 3 hours.

 

[naturalstar]

Yikes! I’m so sorry this happened to you. My FedEx box had some damage as well, but fortunately, the iPhone box and the device inside were all okay. No packing material to protect these phones and the risk for damage goes up exponentially.

The ultimate fault will rest somewhere between AT&T and FedEx - packaging + handling during shipment. Not sure if Apple can help since you didn’t buy from them. It would be great if they did help though. Hopefully you can at least get some replacement sent ASAP.

Best on this... just wow.

 

[tps3443]

So upsetting. I feel bad for OP. New phone arrived broken. How disappointing!

That is my midnight green too?

Hope they overnight you another.

 

[Moriend87]

Finally got another one ordered. 3-5 business days but I won’t hold my breath. I ordered this one sept 23 and it came today so it wasn’t to much of a wait. Hopefully this one comes in sooner than later.

 

[midwestfisherma]

Looks like they ran the thing over! SMH