Just got my pro today from fedex and driver had me open the box cause it was re taped. This is what I find.
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iPhone 11 Pro I guess the pro isn’t as durable as we thought
- Thread starter Moriend87
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AZhappyjack
Suspended
BoricuaHec01
macrumors 6502a
blaine07
macrumors 68040
QueenTyrone
macrumors 6502a
Just contact Apple, if you do so now they can get you a new unit today or shipped out today. Stuff happens, and probably the UPS person was overly rough
Strelok
macrumors 65816
It’s glass, I don’t know what some of you expect this device to be.
Looks like something ran it over, or something incredibly heavy was put on top of it. Hard to question the durability when you really don’t know what happened and have a box that looks like that
slippery-pete
macrumors 68030
Oh wow , Just wondering, On FedEx, what's the name of the sender? I got a label created and I have no clue if its from AT&T or if its from Samsung and I had packages come from both before and its both from the same sender. 🙁
I’ve dropped mine on tile twice, caseless, and not a scratch. I find that after a few days of going caseless you just handle it different without even thinking about it. Now I can’t imagine putting a case on it
It says returns and newgistics. I’ve been on the phone for 3 hours with atnt and apple and can’t get anything done.
revmacian
macrumors 68000
oh okay, thank you for answering my question. If they aren't trying to help you may have to contact your credit card company.
choreo
macrumors 6502a
There are lots of videos online showing the iPhone Pro surviving multiple drops on concrete from varying heights... but no YouTuber is daring enough to run them through the FedEx test!
naturalstar
macrumors 68030
Yikes! I’m so sorry this happened to you. My FedEx box had some damage as well, but fortunately, the iPhone box and the device inside were all okay. No packing material to protect these phones and the risk for damage goes up exponentially.
The ultimate fault will rest somewhere between AT&T and FedEx - packaging + handling during shipment. Not sure if Apple can help since you didn’t buy from them. It would be great if they did help though. Hopefully you can at least get some replacement sent ASAP.
Best on this... just wow.
The ultimate fault will rest somewhere between AT&T and FedEx - packaging + handling during shipment. Not sure if Apple can help since you didn’t buy from them. It would be great if they did help though. Hopefully you can at least get some replacement sent ASAP.
Best on this... just wow.
Finally got another one ordered. 3-5 business days but I won’t hold my breath. I ordered this one sept 23 and it came today so it wasn’t to much of a wait. Hopefully this one comes in sooner than later.
