Morons... I called almost three weeks ago to set up an appointment to have a CableCard installed on my second HDTV (an appointment because we are clearly dolts who can't be trusted to install a PCMCIA card, and call a telephone number). So today is appointment day, between 9am-11am. 11:08 I get a phone call from the technicial that tells me he is at the "warehouse" waiting for a CableCard to come in. He asked me how long ago I made the appointment and told him, as he was thinking maybe it wasn't enough notice to tell the supply people about the CableCard? Well since it was almost 3 weeks they've had PLENTY of time to get that device into this guy's hands. Anyhow, he tells me there were two single stream cards on hand but they didn't work so he was waiting for one that did. He asks if this is for a TiVo and I say No, it's going straight into the tv. Then he asks me why I wanted a CableCard since I won't get PPV, etc. I told him I already had a box that did that and didn't want one for my second tv which, up until three weeks ago was getting basic cable channels - and then Comcast "switched" to all-digital. I told him I didn't want to pay rent on another cable box and the cost of the CableCard is free, as per FCC rules. Says he'd call me back in a half an hour to let me know if he got a CableCard. That was almost a half hour ago and no phone call. I haven't even had the appointment yet and I am fuming. I also took the liberty of getting a copy of my tv's manual and bookmarked "CableCard" and the Sharp LC-37D7U on the very likely chance this person has no idea what he is doing. I wish I could get FIOS here.. I'll be calling first thing Monday to get my $20.00 credit for this late/unkept service appointment.