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I Hate Fedex

I just had to bump this. I'm googled the term "i hate fedex" and found this thread... lo and behold I had allready posted in it.

Anyways, after a year and a half of additional FedEx disappointments (since this post), I had another situation today.

The Estimated Delivery date was today, Saturday. I didn't know they did Saturday deliveries so I called them up... apparently this branch did, and the package was scheduled for today.

I posted a note on my door/buzzer area that had 3 ways to contact me, and alerted them that I was home. After seeing my package was on it's delivery truck at 6am, I sat around and hung around the house...

Until about a half hour ago. There was a "Delivery Exception", and the package will be delivered on the next business day -- which it turns out, is Tuesday.

I felt bad to take it out on people on the phone that couldn't do anything, but it truly makes me wonder how a company can be so successful with such crappy service.

BTW, I took off today to receive the package -- it's a new MacBook for my girlfriend and she has a report due Tuesday. I had planned on setting everything up for her tonight, but apparently shes just going to have to stay over and do all her work here or at the library. Disappointing for both of us.
 
Well, i hate UPS they charge a clearing fee on top of customs and they've lost a $1000 shipment for me and then had the audacity to ask me to pay the clearing fee.
 
Wow, I've received packages from all of the aforementioned services and the worst experience I've had was a guy that delivered my iMac and looked at the box and said, "Ah, what's this, a Dell?" "Nope, it's a Mac." Then he gave me a weird face like he's never heard of it or thought it sucks. Either way, I got my package on time and he was an otherwise nice guy.
 
nickelbackmac said:
Good lord! If you mean they've opened your stuff and took it, then I agree. I have had countless times where the same guy stole my stuff. I didn't find out until after he quit. UPS told me one day at work, and he had already moved to Montana (I live in Arkansas). Who know. He probably moved to Alaska for all I know.


To the OP: I agree with you here too. I was up babystitting in Alabama in July for my son and daughter in law. She was expecting a package from FedEx (dentistry equipment, she's in school up there) so we were home all day FedEx was supposed to run by. We heard 1 knock, and when I set the baby down, I went to the door, saw him climb in his truck (AND HE WAVED AT ME! HE SAW ME!!! :mad: ) and drove off, only leaving a door tag saying he will try again tomorrow.
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I would have called FedEx right then and there with the trucks number and everything and demand to speak to a manager at once. Thats worthy of getting that moron fired.
 
Someone at FedEX Ground stole the original 30" ACD I ordered with my Mac Pro last year.

It got as far as a sorting facility, then promptly disappeared with no further tracking updates.

It took 2 weeks to sort out the issue before they admitted it was "lost" and Apple sent me a replacement.
 
I ordered a cinema screen early last week, and Fedex originally estimated delivery for Friday (past) at noon. It still hasn't arrived, which doesn't seem like a big deal until you consider that Fedex has been sending my display back and forth between Tennessee and Manitoba, neither of which are near to me.

Baah!
 

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bbergie said:
...Fedex has been sending my display back and forth between Tennessee and Manitoba, neither of which are near to me...
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Heh, I've seen something like that. FedEx's international shipping depot is there, but it means our hardware has to travel a long way. When I ordered my MBP, it went from California to Memphis before heading to Edmonton through FedEx. And my recent battery replacement via DHL went from California to Ohio first. That's only +2300 miles in the wrong direction.
 
scienide09 said:
Heh, I've seen something like that. FedEx's international shipping depot is there, but it means our hardware has to travel a long way. When I ordered my MBP, it went from California to Memphis before heading to Edmonton through FedEx. And my recent battery replacement via DHL went from California to Ohio first. That's only +2300 miles in the wrong direction.
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I'm from Winnipeg. My FedEx tracking screen looked exactly like yours does. I was wondering why my iMac went back to Memphis, but I guess it's just the way it is. I got it about 5 days after I ordered it.

It's possible that Winnipeg is a hub for shipments going to Calgary.
 
Surprisingly, I've had very good experience with FedEx (knock on wood!)

When I bought my iMac I bought Microsoft Office with it, which was to arrive separately the day before my iMac. I had to go to a class and as soon as I pulled out of the driveway I saw a FedEx guy running toward me with a box.

On the other hand, a UPS driver was backing his truck into our driveway once and backed into my basketball goal, they paid to replace it though.
 
DHL best service hands down?

mulletman13 said:
Robbed? Wow...

In any case, my 3rd party delivery service of choice is DHL... best service hands down. Then I love USPS, great times, cheap rates.

Then there is UPS and FedEx.

When I ordered my PowerBook a few years back, the same thing happened to me. Luckily I saw the FedEx truck stopped on the street next to mine and I confronted the guy. Apparently he went to my GARAGE DOOR and knocked there. Well, I was watching the driveway the entire time and he didn't even pull in.

Two weeks ago FedEx was to deliver a 20" LCD I ordered, and I missed it the first day because I had to sign for it. So in any case, I figured they'd be around 5pm like they were the day before. Absolutely nothing. Finally, at 7:25pm, a van pulls up with FedEx slapped on the side of it, and a 300+ lb woman climbs out and hands me my package. No signature or anything. I was beyond pissed off.

Yet another time FedEx has told me to pick up my item at the distro center, and when I got there (20 minute drive), they informed me it was at ANOTHER distro center... I felt like Mario when Toad tells him the Princess is in another castle.

And finally, the worst FedEx story I have is that I recieved a Dual 867mhz PowerMac G4. The box had HOLES in it, and FedEx stickers covering the entire thing.... oh yes, that was after I recieved it nearly a week after it had been scheduled to be delivered. On the tracking page, it was stuck in Atlanta for 10 days. I called to inquire about the package and I was finally told the package was lost at the airport, and that I should either expect it in the next two weeks, or file a claim. Well when I did get it, it looked like it was tossed around the runway, battered and plastered with stickers to cover up cuts/holes, etc.

I have but one UPS story, and that is my iMac G5 was supposed to be delivered on a Friday ( I had ordered 2 day shipping on Wednesday), and it was on the vehicle... but the driver went back to the depot at 5pm. No attempt at delivery... nothing. "On UPS Vehicle for Delivery" and then " Arrived at Sorting Department" or whichever lingo they use.

I was a bit angry when they delivered it on Monday.

I wish companies would use USPS or DHL more =\
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Your very lucky mate.
My experiences with DLH have been piss poor at best.
1. They deliver here only ONCE a week on Tuesdays.
2. Check my package on their website, says it is out for delivery, and never gets here, and comes a WEEK LATER!

I am a UPS customer, (shipping), for over 15 years, and have only had 1 issue with them. I ordered a printer from Staples and Staples left the original UPS shipping label from their warehouse on the package. Package arrived in Denver and was returned to Staples. It had to be reshipped to me.

FedEx is my second reliable choice.
 
Heh, yeah over the last few years I've consistently had problems with FedEx... even their Fedex/Kinko's stores are infuriating. I haven't dealt with DHL since my first post in this thread, but from what I remember it was pretty good.

Right now I'd rank it:

1. USPS
2. DHL
3. UPS
*huge discrepency between these two*
4. FedEx

I work with FedEx at work every day, and they are really good with business to business deliveries, however, they *really* need to completely revamp their independently contracted home delivery service.
 
I suspect a lot of issues with shipping companies depend on where you live. In my neck of the woods, UPS is the best, followed by Fedex. DHL are always so rushed, still end up being late half the time, and even when I'm home, they have dumped the box and are halfway to their truck before I can open the door. Luckily, this has only resulted in theft once. It was an HP laptop, and I was living in an apartment at that time. They claimed it was delivered, I never got it. When I called to find out where my laptop was, they didn't seem at all surprised that the tracking said delivered, and I never received it.

Fortunately, I got my money back, including shipping costs. Now, if an online company uses DHL exclusively, it's a deal breaker for me.
 
digitalnicotine said:
I suspect a lot of issues with shipping companies depend on where you live. In my neck of the woods, UPS is the best, followed by Fedex. DHL are always so rushed, still end up being late half the time, and even when I'm home, they have dumped the box and are halfway to their truck before I can open the door. Luckily, this has only resulted in theft once. It was an HP laptop, and I was living in an apartment at that time. They claimed it was delivered, I never got it. When I called to find out where my laptop was, they didn't seem at all surprised that the tracking said delivered, and I never received it.

Fortunately, I got my money back, including shipping costs. Now, if an online company uses DHL exclusively, it's a deal breaker for me.
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The only theft I had involved FedEx, when I first moved into my apartment. The FedEx guy left the package on the *outside* of the building... not in the lobby, but outside of the actual buidling, and claimed it was delivered. How do I know he left it outside? I asked a few people around me if they saw any packages, and they mentioned there was a long package on the doorstep, leaned against the building.

Nevertheless after filing a claim with them, their brilliant insurance department stiffed me with the bill. It was only $45, but still that's complete rubbish.
 
mulletman13 said:
The only theft I had involved FedEx, when I first moved into my apartment. The FedEx guy left the package on the *outside* of the building... not in the lobby, but outside of the actual buidling, and claimed it was delivered. How do I know he left it outside? I asked a few people around me if they saw any packages, and they mentioned there was a long package on the doorstep, leaned against the building.

Nevertheless after filing a claim with them, their brilliant insurance department stiffed me with the bill. It was only $45, but still that's complete rubbish.
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write them a paper about how ridiculous this is. One good paper. Send it registered mail.
 
Chris204 said:
I'm from Winnipeg. My FedEx tracking screen looked exactly like yours does. I was wondering why my iMac went back to Memphis, but I guess it's just the way it is. I got it about 5 days after I ordered it.

It's possible that Winnipeg is a hub for shipments going to Calgary.
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I highly doubt your package went back to Memphis. They're tracking page is crap at best. I've had it tell me my stuff was still in California when it was delivered at my house in Missouri hours ago.

According to the tracking for a FedEx package I received last week, it left Memphis on 3 separate occasions and took about 28 hours to get to St. Louis when it's a 5 hour drive. Worried, I called FedEx and the person told me that they're tracking system isn't to be trusted. UPS's tracking system seems to be a lot more accurate.

Also, as far as why it went to Winnipeg when it's nowhere near Calgary, the Winnipeg airport is probably a major hub for them. Nearly any overnight or 2 day package coming from the west coast to me goes out to Indianapolis first even though it's completely out of the way because the Indianapolis airport is a major hub. The aggregate everything into the large hubs and redistribute it out to the smaller ones. It works.....I guess.
 
CRAZYBUBBA said:
write them a paper about how ridiculous this is. One good paper. Send it registered mail.
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Eh that was over a year ago now. Plus I don't really know what they could do... I do have enough examples of displeasure with FedEx to write my master's thesis, but I just don't think it's worth it anymore. They can't really give me a coupon to ship something for free... and there is no way they'd write a check to me.

Lame city.
 
I think my worst dealing with UPS was when they charged me something like $85 in brokerage and customs/duty fees on a $100 item shipped from the States to Canada. The worst part was they don't even hit you with it up front... you get the package, pay the taxes due on signing, and think it's happily over until a few weeks later when you get another invoice in the mail.

I've had similar invoices appear from FedEx and DHL, too, but UPS charges are by FAR the highest.

As for my worst ever package shipping experience...

Some years ago I was checking out tower speakers for my home theatre system. I saw an interesting deal from an American website that was well below the cost to pick them up locally, but didn't know what shipping costs would be. So, I filled in their quote request form asking if they could please tell me how much it would cost to ship a pair of these speakers to Canada.

Well, apparently those turkeys couldn't tell the difference between a "quote request" and "order". The only clue I got was an e-mail saying "your order has been shipped!"

Problem was, I was on vacation. In Arizona.

No problem, I figure. A huge set of expensive speakers like that, they'll come to the door, see nobody's home, and leave one of those tags.

So I keep tracking the package from my hotel in Arizona. And one night: "Delivered."

Crap. So now, while I'm in a hotel in Arizona, back home in Ottawa, Canada, there are two large, heavy, expensive boxes, and at this point I still don't even know how much I paid for shipping them, and they're just sitting on my front porch?!

It's close to midnight. Who can I call at this hour who can help me out? These things have been sitting on my porch all evening. If they're even still there. I look on my MSN list. "Hey Tim!", I write. "Can you do me a HUGE favour?"

So here's my friend Tim, about midnight, driving to my empty house while we're on vacation, loading two huge boxes from my porch into the back of his Honda Civic. He said the whole time he was afraid the cops were going to come roaring in any second!

I complained to the courier that they shouldn't have left the packages just sitting there, especially when their declared value is clearly stated in the high hundreds of dollars. They just said if the vendor didn't mark "signature required" then hey, they just drop it off and go. In the end I spoke to the store people who credited me half the shipping cost (something like $85!), and gave them heck for their policy of never checking off that little box on the shipping form.
 
BrianSalts said:
Today I stayed at home from 11-1 to wait for my macbook to arrive... and... I was checking the tracking page..

and lo and behold, after 12 (the estimated time), a "delivery exemption" popped up on the tracking, and said taht the customer wasn't at home.

screw that! I was at home the whole time. he never left a pickup thing on the door handle or anything. he didn't even ring the doorbell. i dont' even think he even went to my place.
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Same thing happened to me. I waited home all day and there was a slip on the door that said customer not at home. No knock or doorbell. I had to go to the FedEx facility to pick it up.
 
one thing the gov't is good at is mail. i think the USPS is better than Fedex, UPS DHL. etc. that's one thing they do well.
 
I worked for FedEx for two years. They have a 98% success rate for delivering on time. That's pretty damn good and the best in the business.

A driver has NOTHING to gain by not delivering a package and pretending you aren't home. In fact it's a hell of a lot more work as he has to take it back to the facility, re-scan, re-sort, there's paperwork. BUT a driver doesn't have ages to knock on the door, clocks ticking. So if nobody's responding, he's outta there.
 
benthewraith said:
Try UPS. :mad:

I've been robbed, several times, from UPS. I use FedEx and USPS.
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When I was younger I used to work for Manpower and they would send you to do jobs for whichever companies needed temporary labor.
One week I was assigned to a UPS shipping hub in Miami to work the night shift.
The inside of the warehouse contained this huge conveyor belt system that moved packages all around and it looked like an interstate spaghetti junction. Many conveyors moving packages were 20 to 40 feet in the air and every night you could see packages falling from those high conveyor belts to the concrete floor below. We were told just to put them back on a conveyor belt if they fell off.
I would never use UPS for anything fragile.
Perhaps the other couriers do similar things, but I can only attest to what I saw at the UPS warehouse where I worked for one week.
 
blah to their drop off times

i've been waiting for my macbook to come for 2 days, fedex seems dead set on trying to drop it off when nobody's home, i called and asked them to have it delivered after 12 so it could be signed for, but they left a tag on my door again today saying that they tried to drop it off at 10 minutes after the previous time they attempted to drop it off. i called the warehouse and informed them that since they are incapable of getting it to me i would pick it up myself tomorrow. i also want a number to talk to someone higher up who could actually do something about this, not just a computer recording
 
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