I Hate One of the Geniuses at the Apple Store

Discussion in 'Apple, Inc and Tech Industry' started by Dmac77, Feb 1, 2009.

  1. Dmac77 macrumors 68020

    Dmac77

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    Jan 2, 2008
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    #1
    Go I hate the dang "Geniuses"!!!

    I went to the Apple store today, to see if they could replace my iPhone 3G that has two cracks on it. And they told me that I had gouged it with my keys (I don't even have keys, I'm 14), and after I told them that, they said that dust in my case gouged it (I clean the phone twice a day), then they said that cracks only happen in the . So now I have a $300 phone with cracks on the backing. The genius treated me like a total idiot, and talked down to me like I'm a retard. I just sent an email to whoever reads the mail at steve@mac.com, and hopefully I'll get this resolved.

    Anyone else here have problems with "Geniuses' that are total jerks?

    Don
     
  2. thejadedmonkey macrumors 604

    thejadedmonkey

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    #2
    Last time I was in an Apple store, I heard a "Genius" telling an old couple that the Mac Mini can not run Photoshop and only an iMac or a Mac Pro is capable of running it.
     
  3. Dmac77 thread starter macrumors 68020

    Dmac77

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    #3
    I can't stand these people. They are the most annoying, and retarded people on the face of the earth. After the Genius didn't do anything to help me, I asked for the manager, and he just showed me his iPhone, and pointed out the scratches that his case had caused. Like I care about his phone!

    Sorry, but I have to vent:eek:

    Don
     
  4. iParis macrumors 68040

    iParis

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    #4
    The last time I went to the Genius Bar this happened!:D
     
  5. Dmac77 thread starter macrumors 68020

    Dmac77

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    #5
    I want the genius I dealt with to get in a car wreck tonight. I want to deal with the genius you got.

    Don
     
  6. iParis macrumors 68040

    iParis

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    #6
    Come to New Mexico. Lol.
    Well, if you get a chance maybe you can try going to a different Apple Store.
     
  7. daflake macrumors 6502a

    Joined:
    Apr 8, 2008
    #7
    I'm going to guess, and it is a wild one, that your attitude is what got you tossed out. Bit of advice for you at 14....

    You can attract more flies with honey.

    Frankly I wouldn't want to help you either with that attitude.
     
  8. BoyBach macrumors 68040

    BoyBach

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    #8

    So your phone has a crack in it and you want a sales person - who is not responsible for said scratch - to be involved in a potentially fatal car accident in revenge? Grow up.
     
  9. TwinCities Dan macrumors 603

    TwinCities Dan

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    #9
    That really shows your level of maturity! :rolleyes:
     
  10. iParis macrumors 68040

    iParis

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    #10
    I was barely 16 when they replaced mine.

    He's 14, what do you expect. We all say immature things at a young age.
     
  11. TwinCities Dan macrumors 603

    TwinCities Dan

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    #11
    And are treated accordingly! :rolleyes: ;)
     
  12. Rodimus Prime macrumors G4

    Rodimus Prime

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    Oct 9, 2006
    #12
    so you are whinning because of what sounds like minor cosmic problems which is not covered unwarrenty. Plastic cracks over time. I am assuming the cracks are not all the way though the case and just more hire line. He is right it does do that over time and he is right the dusk case can cause that as well. You taking it out to clean it just makes it worse and more likely to happen.

    Besides you have a cover on it so what does it matter you can not see it.
     
  13. iParis macrumors 68040

    iParis

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    #13
    I believe in some thread I've seen pics of it, they're not that minor at all. And I believe those are covered by the warranty.
     
  14. daflake macrumors 6502a

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    #14
    My point is that you probably went in with a level head thus were treated differently. From the looks of it, this kid went in more demanding and was probably denied due to his attitude. When I was 14 I would have never wished this on anyone.
     
  15. Lone Deranger macrumors 65816

    Lone Deranger

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    #15
    It's threads like this that make me wish internet forums had more stringent age limits.
     
  16. iParis macrumors 68040

    iParis

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    #16
    Most likely. If you read this post from the thread I mentioned earlier you can tell that you are right.
     
  17. miles01110 macrumors Core

    miles01110

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    #17
    Why do you need an iPhone (or a cell phone in general) when you're 14? School gets out at the same time every day...
     
  18. iParis macrumors 68040

    iParis

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    #18
    That doesn't relate to the thread... next...

    Anyways... he probably hangs out with his friends... like most teens. In fact, almost all teens nowadays have cell phones. The phone of his choosing was an iPhone, big whoop. Why bash him for it?
     
  19. Turmoil macrumors regular

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    #19

    Hatred is so sad. What a negative emotion. I hope you learn.
     
  20. miles01110 macrumors Core

    miles01110

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    #20
    14 years is middle school. You don't need a cell phone in Middle School. If you're hanging out with your friends, do you need your cell phone to communicate? You could just "talk" to them, unless that has gone out of style. Furthermore there's almost a 100% chance he didn't pay for it and doesn't pay for the plan, further delegitimizing his complaints. Anyways, you're right- I shouldn't simply pass judgement.

    In regard to the actual problem: I have a very hard time imagining "cracks on the backing." The back of the unit is made of anodized aluminum, isn't it? Or is it black plastic now? Aluminum doesn't crack, and plastic only cracks under direct force suggesting user damage i.e. not covered under AppleCare (which the OP doesn't have, apparently). The edges might be a different story, but over flat surfaces random cracks due to material defects are extremely rare. The phone still functions, so what is there to complain about other than aesthetics? If it's in a case you won't see the scratches in the first place.

    Several times I've taken my macs into Apple Stores to see Geniuses- I've always found them to be helpful and courteous. Of course maybe the X factor is that I'm in my late 20s... and I had actual problems I couldn't solve myself or simply ignore due to triviality.
     
  21. TwinCities Dan macrumors 603

    TwinCities Dan

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    #21
    Umm, yea, the 3G's are plastic. But kudos on the rest of your post... ;)
     
  22. bradenwh macrumors 6502

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    Apr 12, 2008
    #22
    14 is High School. Typically 9th grade, which is typically High School. I'm 15, and have an iPhone, and I pay my bill. Sure, cell phone's aren't a necessity, but in a world like today's, when they're usually quite affordable, why not have one? It's a lot better to have one and not "need" it, than need it and not have it.
    If you say you "shouldn't simply pass judgement," then it would be a good idea to not simply pass judgement, like you said you would not do.
     
  23. ZAK248313 macrumors member

    Joined:
    Jan 23, 2006
    #23
    Potentially fatal? haha, you realise that none of this actualy happened didn't you?

    Sounded like a pretty tongue in cheek comment to me- I found it more funny that you actually took it as seriously as you did.
     
  24. miles01110 macrumors Core

    miles01110

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    #24
    OK- early high school. Cell phones are "usually quite affordable," but since we're talking about the iPhone I think it's safe to can that argument. Since the OP makes no secret that his phone costs $300 (clearly in an attempt to garner more sympathy), it's obvious that he thinks since he paid that much for his iPhone it entitles him special privileges.

    Anyways, the situation as I see it is this: A young adult walks into an Apple store with an aesthetic problem with their iPhone that a) is [probably] user-inflicted, b) is minor, and c) doesn't affect the ability of the unit to function. The young adult asks for a replacement, effectively trading a used phone for a brand new one, and the Genius refuses on the grounds that it's not Apple's policy to replace used phones with new ones on a whim unless there's something Apple can be held accountable for.

    Since this is not what the young adult wants to hear, he becomes upset (further biasing his opinion of *all* Apple Geniuses) and asks to speak to the manager. This implies that he or she thinks they know more about the problem than the Genius does. This sometimes works if there's a special situation surrounding the incident in question, but usually not for run-of-the-mill scratches on plastic. The manager shows that the back of the iPhone can indeed be scratched by pocket detritus, and the young adult still doesn't like what they hear so he posts on the Macrumors forums (re: Apple Geniuses):

    Ironic, because I promise you that's what the Genius said to his friends when he got home that night about some of his customers.

    While I am sure that not all Geniuses are helpful or courteous towards all of their customers, I do sympathize with their position. Their job, basically, is to deal with special hardware and software cases brought to them by a customer base that more often than not isn't going to know a thing about their problem except that it's not what they expect. Many times this will be legitimate- something makes a strange sound, something doesn't work like it should, etc.- but other times it's just a waste of time. Like this incident, for example.

    To the OP: I could offer a better informed opinion if you posted some pictures of these "cracks," but like I said before I have an extremely hard time imagining plastic randomly cracking on a unit like the iPhone. Unless you've been baking it in an oven while you charge it, plastic is a very reliable material as far as resistance to cracks. Characteristics of a structural flaw in the plastic will be a very jagged crack, as opposed to a clean, straight crack that is usually brought about by enormous pressure exerted at that point.
     
  25. plinden macrumors 68040

    plinden

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    Apr 8, 2004
    #25
    Back to the original post ... I can't tell from it what exactly the issue is with your phone. You talk about "cracks", but you say the Genius talks about "gouges". Which is it? There's a big difference.

    Can you post a picture of the damage?

    If the case is cracked, it'd be pretty obvious whether it was caused by e.g. dropping it or whether it is a structural problem with the plastics. If it has gouges or deep scratches (which it appears the Genius thought they were), then I'm afraid there's nothing the Apple Store would ever do about it. They're not going to take your word for it that you didn't scratch it.

    I'm having difficulty in believing that gouges could form spontaneously. Cracks are a different matter.
     

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