I have just return my rMBP :(

[Xtrreme]

Just call the customer service for a return...
I receive the machine with joy yesterday, but it keep on crashing while watching movie, surfing the net, text-editing...... and the whole screen freeze.
I have preform a reset and the same thing happen again and again and again.....

Did anyone got the same experience?

 

[Passante]

I would guess no. Don't worry it will be replaced soon.

 

[Pompiliu]

Nope, mine's fine.

 

[golf1410]

Did you try to reinstall the OS?

 

[Blackberryroid]

Just call the customer service for a return...
I receive the machine with joy yesterday, but it keep on crashing while watching movie, surfing the net, text-editing...... and the whole screen freeze.
I have preform a reset and the same thing happen again and again and again.....

Did anyone got the same experience?

Seriously? You're returning hardware for a software problem? You should be reinstalling OS X, from the scratch, not an upgrade but erase and install. Be rough. Kill all of the files. Don't leave a byte. Then install the new OS X. You're problem's solved.

 

[stuaz]

Seriously? You're returning hardware for a software problem? You should be reinstalling OS X, from the scratch, not an upgrade but erase and install. Be rough. Kill all of the files. Don't leave a byte. Then install the new OS X. You're problem's solved.

Which technically is the same as returning the hardware really. If the user isn't confident or experienced enough to do something like this then I imagine get it returned for a new one is a far easier process.

 

[gokart mozart]

Which technically is the same as returning the hardware really. If the user isn't confident or experienced enough to do something like this then I imagine get it returned for a new one is a far easier process.

Yep. The OPer joined this month. It may be his first Mac product, so he might not even be familiar with OSX. If he isn't comfortable, he shouldn't feel pressured in to messing too much with something he doesn't feel he understands. Especially if it cost him a couple thousand dollars. The exchange process would be much less daunting, and give better peace of mind.

 

[GoCubsGo]

OP, if you have time, try to install your OS again as others have said. See if this fixes your issue.

 

[Blackberryroid]

Which technically is the same as returning the hardware really. If the user isn't confident or experienced enough to do something like this then I imagine get it returned for a new one is a far easier process.

Of course not. That's the last thing I'd do. If I'm not comfortable with reinstalling it, the geniuses will do it. They'll know their way around. I'll always take a computer to the genius before I take it to eBay. There could be hope.

 

[Xtrreme]

thanks for the reply

Actually the problem occur when it is freshly open (no software installed), and I use migration assistant to transfer all my file from my MPA to rMBP.

Such problem didn't happened on my MPA...I am really curious about what caused the problem

 

[inlinevolvo]

Seriously? You're returning hardware for a software problem? You should be reinstalling OS X, from the scratch, not an upgrade but erase and install. Be rough. Kill all of the files. Don't leave a byte. Then install the new OS X. You're problem's solved.

This isn't the owners responsibility, fixing the machine upon receipt. Isn't this exactly why Apple touts its products as superior, "it just works"?

 

[GoCubsGo]

thanks for the reply

Actually the problem occur when it is freshly open (no software installed), and I use migration assistant to transfer all my file from my MPA to rMBP.

Such problem didn't happened on my MPA...I am really curious about what caused the problem

That could be the issue though. I would install the OS again, do not migrate anything and try watching a movie or working in text edit. Something could be wonky between an app or a setting you migrated and the new OS build.

 

[Blackberryroid]

thanks for the reply

Actually the problem occur when it is freshly open (no software installed), and I use migration assistant to transfer all my file from my MPA to rMBP.

Such problem didn't happened on my MPA...I am really curious about what caused the problem

Probably a software bug. I'm curious too. But if you really want to use that sooner, you're going to have to reinstall the OS. If that doesn't work, it's the hardware. Take it to the genius bar (that's covered in the warranty). They might replace it for free.

And here's a suggestion: Always put selling or returning as the last phase (unless you're in an emergency). There could be a solution.

 

[maflynn]

Bummers man, that's always my fear when buying something new. So far for me, my rMBP has been solid.

Good luck on a replacement.

 

[Michaelgtrusa]

It should work right out of the box.

 

[PacMookBro]

It is brand new... Don't take it to the Genius Bar for warranty replacement. Simply ask for a refund or replacement. No appointment is needed at Apple Store for such an issue. 14-day full refund still applies. OP made the right decision. Hope you the best of luck with the replacement.

 

[Krazy Bill]

thanks for the reply

Actually the problem occur when it is freshly open (no software installed), and I use migration assistant to transfer all my file from my MPA to rMBP.

Well, there you go then. You modified the contents of the new mac.

Should it work? Yes. But there might be compatibility issues with certain files you migrated from your old machine.

Tough situation for new MBP owners who have no choice but to use a dot zero OS release on their new machines.

 

[Xtrreme]

Well, there you go then. You modified the contents of the new mac.

Should it work? Yes. But there might be compatibility issues with certain files you migrated from your old machine.

Tough situation for new MBP owners who have no choice but to use a dot zero OS release on their new machines.

Did anyone tried migration before? I thought it is suitable for all mac..

 

[sweetbrat]

Did anyone tried migration before? I thought it is suitable for all mac..

Generally migrating your old info to your new computer works fine. But there's a chance that there's some preference or setting in your old stuff that is causing a problem on the new computer. When you get your new machine, try it out before you migrate your info. As someone else suggested, watch a movie, do the things you were doing on this one that caused the problem to surface. If it works ok, then you can try migrating your old info over. Then if you run into a problem, you'll know it's a software issue and not the computer itself.

 

[BrianBaughn]

Or create a new user account and check that.

 

[Xtrreme]

I just tried reinstall the OS, and downloaded VLC for playing a movie.
After half an hour movie playing, the machine freeze again...

Hope my new rMBP will do better.

 

[AZREOSpecialist]

Of course not. That's the last thing I'd do. If I'm not comfortable with reinstalling it, the geniuses will do it. They'll know their way around. I'll always take a computer to the genius before I take it to eBay. There could be hope.

Why would you take a brand-new, non-functioning RMBP and put it on eBay? You would be well within your 14-day return/exchange window or, if not, well within Apple's 1 year warranty.

----------

I just tried reinstall the OS, and downloaded VLC for playing a movie.
After half an hour movie playing, the machine freeze again...

Hope my new rMBP will do better.

Migration Assistant most likely moved over an application and some settings that are not compatible with the new RMBP. Restore your RMBP to its factory settings (no migration of software, just what comes with your machine from the factory). If you still experience issues, then you have a problem, otherwise it's one of your software programs.

 

[sweetbrat]

I just tried reinstall the OS, and downloaded VLC for playing a movie.
After half an hour movie playing, the machine freeze again...

Hope my new rMBP will do better.

Is this a movie that you've downloaded, or are you streaming it from somewhere? When it freezes, is it the entire computer, or just the app you're currently using? Just trying to narrow things down. Sorry you're having such a tough time with all of this.

 

[Xtrreme]

Is this a movie that you've downloaded, or are you streaming it from somewhere? When it freezes, is it the entire computer, or just the app you're currently using? Just trying to narrow things down. Sorry you're having such a tough time with all of this.

I have tried playing a avi and bluray movie with VLC player, and it always freeze after 15 min playing.
When it freeze, the whole computer unable to response, even the trackpad and keyboard. Yesterday when I tried restart after freezing, it even freeze at restart page (white screen with an apple at the middle)

[edit]
Oops, it just freeze when I am using Google chrome ...

 

[Passante]

Seriously? You're returning hardware for a software problem? You should be reinstalling OS X, from the scratch, not an upgrade but erase and install. Be rough. Kill all of the files. Don't leave a byte. Then install the new OS X. You're problem's solved.

Bad ram or SSD can cause crashes. I agree that a disk wipe and system install is a good start but since the notebook is brand new I would let the geniuses at the apple store do the work and troubleshoot the hardware. Why waste you time fixing a new laptop.