We went to Apple today and they replaced both of our iPhone 4's that experienced pretty much every complaint on here.
Dropped calls, full bars but no data, no sync on Exchange that was only made worse by the data issues.
I paid attention to what they asked us. First off the denial was incredible, everything from there is no problem at all, to I'm holding the phone wrong for the proximity sensor, etc.
The most important thing was he asked us when we bought them and after I said first thing on the pre-order day he gave up all argument to getting us replacement phones.
Got 2 replacement iPhone's which he said were new, no time for refurbs.
Before this we had done every single thing Apple/ATT said to do, took hours on the phone with them.
With the new phones not a single problem today. Not a single dropped call, no data issues, Exchange works(fixed by another fix but still million times better than before), even in the middle of a mall with crappy reception everything worked. No pausing to send text's or make calls.
Judging by the posts on here there is a large group of people who got crappy phones. It's not a silent software fix, I loaded iOS4 on my phone fresh 2 days ago.
They blamed it on the network, they blamed it on the software, everything except the phone itself which miraculously with 2 new phones its perfect.
My big problem is Apple won't admit it. They will silently replace phones as they come in. I bet we see a glut of refurb'd phones in the future.
For those who may believe Apple is totally guilt free in this....you do not have large groups of very smart people working for you, you don't go through 4 major product launches like this, etc without good QA. If they didn't know at launch which I doubt, they knew shortly there after. Instead of just being honest and stating they had a problem they took this route.
I firmly believe this is the white phone issue. White phone production was to ramp up but they found the problem and pushed off white phone production to run fixed black phones since the product mix is heavily black.
Apple has plenty of experience making white products in white plastic, the 'manufacturing difficulties' is all smoke and mirrors IMO.
Call it conjecture, call it whatever you want but all the facts that are available point to something like this.
The experience using these new phones is totally different. The old ones were sluggish at time waiting on network responses, took FOREVER to re-acquire a signal. Now when we drive through a dead spot you see the bars drop and come right back up within a mile of one another. AT&T does have a dead spot about 3 miles from us that we drive through.
The problem IMO is not they sold a defective product, it's that they will not admit it. Fine, lie a little and say you didn't find it until after production started, auto companies do that all the time.
For all the fanboi's that defend Apple there is a big reason why they don't need to admit their errors, some will go down with the ship.
I did get my credit on both my bill and a little something from Apple too for my trouble to cover all the BS we went through.
Dropped calls, full bars but no data, no sync on Exchange that was only made worse by the data issues.
I paid attention to what they asked us. First off the denial was incredible, everything from there is no problem at all, to I'm holding the phone wrong for the proximity sensor, etc.
The most important thing was he asked us when we bought them and after I said first thing on the pre-order day he gave up all argument to getting us replacement phones.
Got 2 replacement iPhone's which he said were new, no time for refurbs.
Before this we had done every single thing Apple/ATT said to do, took hours on the phone with them.
With the new phones not a single problem today. Not a single dropped call, no data issues, Exchange works(fixed by another fix but still million times better than before), even in the middle of a mall with crappy reception everything worked. No pausing to send text's or make calls.
Judging by the posts on here there is a large group of people who got crappy phones. It's not a silent software fix, I loaded iOS4 on my phone fresh 2 days ago.
They blamed it on the network, they blamed it on the software, everything except the phone itself which miraculously with 2 new phones its perfect.
My big problem is Apple won't admit it. They will silently replace phones as they come in. I bet we see a glut of refurb'd phones in the future.
For those who may believe Apple is totally guilt free in this....you do not have large groups of very smart people working for you, you don't go through 4 major product launches like this, etc without good QA. If they didn't know at launch which I doubt, they knew shortly there after. Instead of just being honest and stating they had a problem they took this route.
I firmly believe this is the white phone issue. White phone production was to ramp up but they found the problem and pushed off white phone production to run fixed black phones since the product mix is heavily black.
Apple has plenty of experience making white products in white plastic, the 'manufacturing difficulties' is all smoke and mirrors IMO.
Call it conjecture, call it whatever you want but all the facts that are available point to something like this.
The experience using these new phones is totally different. The old ones were sluggish at time waiting on network responses, took FOREVER to re-acquire a signal. Now when we drive through a dead spot you see the bars drop and come right back up within a mile of one another. AT&T does have a dead spot about 3 miles from us that we drive through.
The problem IMO is not they sold a defective product, it's that they will not admit it. Fine, lie a little and say you didn't find it until after production started, auto companies do that all the time.
For all the fanboi's that defend Apple there is a big reason why they don't need to admit their errors, some will go down with the ship.
I did get my credit on both my bill and a little something from Apple too for my trouble to cover all the BS we went through.
