this. I rather pick it up in store so i'm not home waiting all day...
I'm going to see if I can pick it up at UPS/Fedex that day once it ships..
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I hope angela reads this thread.
- Thread starter JayHova
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this. I rather pick it up in store so i'm not home waiting all day...
I'm going to see if I can pick it up at UPS/Fedex that day once it ships..
They're the largest company in the world. They should be able to release a product correctly.
After reading Angela's email to the employees, I was reassured. They're doing this because having an in-store launch just wouldn't be possible with this type of product, at least not the type of launches we're used to, with hours long lines. A lot more time would need to be spent with each person, just to pick out bands and try on, etc., similar to a picking out a piece of clothing. She did have a good point there, and I think we need to see how this plays out before judging.
Can you presign for delivery? Cause I didn't even think about taking the day off. Crap.
It would be a disaster IMO. For a brand new product launch they just wouldn't be able to give customers the time they would expect to answer all their questions and help them get started. Once they're in store, people would likely want to ask employees things they just aren't in a position to answer yet.
They posted guided tours online and according another user are introducing Apple Watch Basic Sessions. I think they are going with more of a one-on-one experience on this one
Reserve for pickup would be fine if it was just a quick pick up. But frequently with this that wouldn't be the case, and people might want to set it up in store before leaving, decide that strap isn't for them and if they could return it and do you have x strap instead, etc. And during a super busy launch that wouldn't be a good experience. You'd just end up with an hours long line for online pickups instead of walk-ins. It's just the nature of this particular product.
How is it "business and marketing" enlighten me.. and either you have no knowledge about grammar and spelling or you forgot a word on your first sentence. As an investor and as a customer I already NEVER see a store empty, EVER. Stores already have traffic enough to deal with daily, the logistics involved in a launch are seriously disruptive of normal operations, Genius bar appointments are not taken so people with valid technical issues and with devices requiring repairs are hardly properly assisted, all regular operations are equally disrupted and with the exception of those impatient ones that want to wait an insane amount of time under crazy weather conditions in a line to just get their hands in the product before anyone else that first day nobody else really enjoys the experience. This launch I feel is being handled in the best possible way under the conditions, my only problem with it was the confusing message with dates and how it was setting wrong expectations on people. You want a device before anyone else, wake your a$$ up before everyone else and battle for your spot in the pre-order like everyone else after which be and act as an adult and be patient cause after all your life does not depend on the device and waiting a day or 2 more to pick it up at the UPS location if delivery fails will not cause you any harm unless it will emotionally disrupt you..
Someone as "smart" as you must realize there's a difference between an opinion and a fact. While I agree with most of your points, insulting people isn't going to get you anywhere in communicating your views
If you can't setup a basic consumer device at home then there are some serious issues! Either with you, or with the product, regardless whatever it may be.
To be honest, I think Apples only failing here is that they never let people have try on appointments 1 week prior to pre-orders. That way everyone would know exactly what size & band they wanted without risk of getting it wrong, which has happened with a few people according to another thread.
To be honest, I think Apples only failing here is that they never let people have try on appointments 1 week prior to pre-orders. That way everyone would know exactly what size & band they wanted without risk of getting it wrong, which has happened with a few people according to another thread.
If you read the message I quoted and to which I was replying you would understand the reason for the "smart and snarky comment"
I'm in the camp that really doesn't see the problem.
Pre-order online, first deliveries start on the 24th.
Purchase online thereafter until Apple has enough stock to start selling in store.
Sure they don't offer in store collection, but there are a ton of other options.
Have it delivered to work, have it delivered to a friend/neighbour, have them hold it for you and then go to the depot to collect it.
If you want to try one out before you buy, book a try on appointment, or just pop into the store and try a demo unit.
It's pretty simple stuff.
People have extremly high expectations when it comes to Apple.
When they have other stuff from other companies delivered to their homes and they have to wait all day for the delivery, I bet they got no forum boards to cry about it.
Thank you for stealing the thread I made several days ago stating exactly the same thing. I got hammered with people talking about how maybe I wasn't smart enough blah blah blah... the instructions are easy to follow. You can just turn it on and figure it out yada yada yada...
Either way I agree with you.
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Which leads to your first comment below...
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haha sorry, I'm still a "macrumors newbie".
Don't think Angela is techie enough to go to any apple websites like Macrumors, let alone apple forums/message boards.
I'd much rather get my watch at home and set it up myself and figure everything out on my own time.
I hate unboxing in the store, it feels so rushed!
I hate unboxing in the store, it feels so rushed!
I think Angela doesn't realize that for many people going to the Apple Store to get a new device is like going to Disney Land. It's almost magical in a way. I don't understand why she would take that experience away from people. It's part of the reason people love Apple and buy their products.
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While I agree that would be the case. I still think they probably should've done it anyway. That's the whole point of having the Apple Store.
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Not really. You are there with 20 other people doing exactly the same thing in this case and that can help you.
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that was the first mistake IMO was not having a base option a white option and a black option for the watch. for each of the different types of Apple Watches. I think it is logistically possible if Apple had done that. It's no different than the whole case situation or headphones situation. You bundle the headphones with the watch but you can different headphones with them. Apple could've easily done the same thing here. Frankly, I think it was a HUGE mistake not to.
New product + New users = Questions galore
I can see it now...
Why aren't they in stores?
When will they be?
When will mine ship?
How do I set up?
Help me change bands?
How do I link to my phone?
How do I change notification settings?
How do I re-arrange icons?
Etc.
IMO, opening up in-store pickups leaves Apple will an under trained staff, an in-flood of people, and questions they don't have time to answer.
Seriously... let dead people rest and stop pretending like you know what "HE" would've done.
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Welcome to the world of releasing a new product. that is the business Apple is in. they can schedule appointments. eventually the word will get out. Not everyone is going to use all of the options. Some people will wait at home others will do the in store pick up...etc...
we should count our blessings.
certainly, in his case his replies reflected the things upon which he placed value, I remember 10 years ago reading those replies and thinking he was a rude prick but now I understand... there are more important things than your desire to have something before anyone else, more important than owning a product, theres life, theres health and many other blessings we take for granted when we are healthy but for someone who isn't and knows theres a good chance he will die they mean nothing and what really means something is your legacy and your people.
Seriously... let dead people rest and stop pretending like you know what "HE" would've done.
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Welcome to the world of releasing a new product. that is the business Apple is in. they can schedule appointments. eventually the word will get out. Not everyone is going to use all of the options. Some people will wait at home others will do the in store pick up...etc...
A world I've been a part of since the first iPod. They released fitting reservations for a reason. Other users posted that they announced Apple Watch Basic Sessions. There's guided tours online...
Like it or not, they are taking a different approach. This is different than an iPhone that everyone has come to recognize, or an iPad that remarkable similar to use. They are going with appointments because they can't handle hundreds of people in store on launch
He was very hit or miss with me as far as his allegedly "rude" comments goes when it comes to weather or not I agreed with it. I think people should let the dead people rest. People generally do want the device first. I realize SJ had to put up with stuff but that's goes along with the territory of being CEO of a HUGE company like Apple.
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That is a fair point IMO. I was going to point out that side of it and got sidetracked. People who care so much about being first should just order it and wait at home and not in line outside of the store.
Thanks to Apple people are now aware of product life cycles etc. Apple created the monster and now they are trying manage it. The problem is many people don't want to get something at the end of a product life cycle hence the reason they want to have it first. That and actually being first to say they have it. However, I think the in store approach of having the line and getting and using said device and walking out does provide a certain high...it's almost pathological in nature....for people who are not good at technology maybe they should just wait....but then it becomes geeky tech culture rather than culture that everyone is interested in and has access to. So there is a balance to be struck here. Having lines of people waiting to throw money at you is not such a bad life. People just need to do it at home.
I like the idea of setting up 15 minute appointments for in store pickups personally. waiting at home for UPS to deliver a product all day for several days is well kinda sucks actually. Doing an in store pick up means yes I will get the device and two that I'm not waiting in line for nothing and I can go on about my life and when it's my turn I will get an email from Apple.
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