I have email from 3:48pm today onward, but the rest is gone.... Support can't find it, they can't restore it, it's just gone... forever. They say there are no events in the logs showing a mass deletion on there end or mine.... no server crashes, nothing. Just faded away in the cloud.... I have it on my laptop thru October, but had quit using that computer to pull it down. I can't believe this - my mom poofed her email and they did a restore on it 2 weeks later!!! So all i get is a "sorry".... Crap.