What dreamy fantasy has he claimed to have? He sent suggestions to an email addy that's known to be monitored - big whoop. He hasn't stated that he expects anything to come of it or that he's expecting a lengthy discussion with Jobs himself because of this email.
Do you not think the team that reads those emails have channels throughout the company that they filtrate those emails through (ie: customer service, development, applecare, etc)?
Preparing him for the real world.. 🙄 Please.