I think I'm officially done with 13" exchanges

[kockgunner]

I think we Mac users are more picky when we get our computers, especially the first few days of ownage (I know it should be ownership ). However the fact is that Apple computers come with a premium in many cases. It doesn't help that there are actually Apple stores that you can walk into and get customer service making it easier to get exchanges.

 

[trip1ex]

It is a transition of perspective when you are on a site like CNN and you read about oil spills, child abuse, missing women, deadly army strikes and hurricanes and tornados just before you are on MacRumors in a thread like this.

 

[thadoggfather]

It is a transition of perspective when you are on a site like CNN and you read about oil spills, child abuse, missing women, deadly army strikes and hurricanes and tornados just before you are on MacRumors in a thread like this.

lol agreed. well put.

 

[tigress666]

He means opened box goods. And why shouldn't the law uphold that? Pawning something off as new that's already been opened (without marking it "open item, discount") is misrepresentation by a store and for the sake of making revenue.

He didn't state that. If you notice, I did add that I could believe a law *like* what he stated except that you had to label it refurbished or not new or something.

What he said made me think he was claiming they just could not sell it, period. All he said was that it was illegal in some states to sell returned items that had been used. Not that it was illegal to sell them *as new*. Maybe he meant that but he should have clarified.

 

[thadoggfather]

I gotcha, just thought I would clarify what I thought he meant.

We're arguing about agreeing

 

[dubels]

Not trying to be an apple fan boy or anything, but I am wondering if you bought a Dell would you be this attentive to detail. Lastly would Dell let you walk in an exchange them like you did at the Apple store. Just thinking out in the open.

 

[diablo2112]

And if Apple gives your a reconditioned MBP as an exchange for your flawed unit, does that count as a "sale" under these laws? Perhaps not. It's possible that deep in Apples return policy, that they reserve the right to provide a less-than-new (reconditioned, etc.) unit to you if you wish to make an exchange for a non-defective or essential reason. Just saying....

 

[MrCheeto]

Thread tangent requires tangent thread.

 

[xi mezmerize ix]

You seem like an extremely unlucky person

 

[HBOC]

So the first one I had had the top half of the screen much brighter than the bottom half, which turns out to be something that's pretty normal with most if not all MacBook Pro's I've come across. Should have just stuck with the first MacBook Pro and would have had no more problems.

Still, before then I exchanged it then the second had scratches on the palm rest when viewed from a studio light (I'm sure there are light, hidden scratches on all MacBook Pro's but nothing this ridiculous) in addition to being grossly misaligned top lid (when looking at the sides):


When i bought my MBP, it was the day the unibodies were announced. I ordered one of the best 15"ers that Apple had in their lineups from the day before. I paid $1699 for a computer that was $2599 at Best Buy (BB finally lowered the price a week later). When i received it, it had a dent in the top case (outer case). They could've returned it and such, but I didn't want to be with out my computer for a few days, and really liked my MBP.

The outer case now has stickers on it.

Then the next one had a super recessed battery indicator button and same screen issue with brightness (wasn't sure if it's all or selective, but replaced it anyways to avoid doubt)

The next one I got had a dead pixel that the manager replaced immediately.

Dead pixels are acceptable up to a certain point. I have AC and have several DPs. The genius said that there is a limit to them. You have to remember that there are like 2 million pixels on the monitor, so a few are acceptable (I think limit for acceptability is like 10-20 pixels..not positive). He ran a "pixel test" via you tube, that some of the "dead pixels" were actually stuck pixels.

Now this one seems fine, except for a slight grinding noise when opening the machine. I've heard lots of machines squeak when opening, which is probably a similar cause. I already see how:

compared with the left side that is flush:

and it's a slight noise I didn't really notice in the store when I opened the machine up. I don't want to go back and deal with them, waste my time, and have the staff think that I'm crazy. But dead pixel, I think above all else, was something I did not want to live with.

What do you think? Argh, I'm beginning to think a not flawed 13" isn't out there and I should just deal. If I have problems, I'll deal with Apple care I suppose. Bottom line is quality control is out of control on these MacBook Pros. I also had an i7 antiglare that I got replaced immediately because the first one had a dent on the screen that the manager immediately recognized.

Waiting for my X25-M and Optibay to come so I can put in an SSD.

As for the grinding noise, take that in. They should be able to fix that in house. My bottom case was little off after i installed the HDD. They "fixed" that when they installed the new keyboard a few weeks ago.

...

 

[doktordoris]

It is a transition of perspective when you are on a site like CNN and you read about oil spills, child abuse, missing women, deadly army strikes and hurricanes and tornados just before you are on MacRumors in a thread like this.

Are you saying because we live in a world where ****** things happen mac buyers should accept goods with flaws, cosmetic or otherwise?