My account too.. this is widespread
Same thing has happened to my account. I have never even purchased a gift certificate from apple in 5 years of purchases. Apple has removed all the posts I posted about this in their forums.
This must be more widespread than they are letting on if they are censoring their own forums now..
Dear Timothy
Your post was removed from Apple Discussions as it contained feedback or feature requests. These areas are intended to address technical issues about Apple products
Here is the response I got from apple
Dear Timothy,
I understand that you are very concerned about two purchases gift cards that were made to your credit card on your account without your permission or knowledge. I most certainly can understand your concerns and worries for this and would be happy to point you in the right direction to have this fixed for you.
Unfortunately, I cannot reverse these charges for you. Your bank will need to communicate with Apple's Fraud investigation department to clear this up and get this refunded for you. I am sorry that I can not be of more assistance to you.
On another note, your account has been disabled from further use at this time. When you are ready and would like to have the account re-enabled, please reply with the billing address listed on the account for us to do so for you.
I sincerely hope that you are able to resolve this matter with the help of your credit card company. I am sorry once again Timothy that I could not be of more assistance to you and am very sorry to hear that this has happened.
Sincerely,
Samantha
iTunes Customer Support
Please Note: I work, Saturday 8-8:30PM, Sunday 12:30-9PM, Monday 1-9:30PM, Thursday 5-9PM, and Saturday 12-8:30PM
Gee, you think this guy is making it up? Well then here's what brought me here:
I got two email receipts for purchases of $50 like this:
Your receipt #216001268675
Billed To:
rachel@xxxx.com
Rachel [my address follows]
Order Number: MGFGYN4J6G
Receipt Date: 04/16/09
Order Total: $50.00
Billed To: PayPal
Description Subtotal
Gift certificate for a $50.00
Subtotal: $50.00
Tax: $0.00
Order Total: $50.00
I have spoken with two apple reps who declare that a) it is not possible that my account was hacked b) there is no way to cancel an itunes order, c) the only way to close my iTunes account is to email itunes and c) all I can do is change my password and call "the issuing bank" to stop the charges from paypal.
They told me to go into my account information, and assumed that it was just a spoof email. I did as they said and found the payment information: PayPal mjdjhm@msn.com
Do I have to say that I don't know anyone at that address and have not used PayPal in about a year and haven't used iTunes in as much time?
What really makes me angry is attitudes like you have been dishing out here - all you self satisfied "experts" who think - as the Apple techs said that it's just not possible and if it is possible it is just not their problem! MY iTUNES ACCOUNT WAS HACKED. I am an older woman, with a baby and breast cancer, I am reeeeeeeeaaaallly far too busy to be farting around with iTunes or paypal or snotty apple reps who think it's not their problem to protect our accounts - and won't even close them!
As if I have the time and money to go deal with the idiots at paypal?
It occurred to me in all this that - it's not my paypal account that got billed. But when Apple starts looking for it's money, and that (bogus) paypal account doesn't pay it, then Apple is going to come to ME for the money because it's a purchase from MY account- and Apple's stance is going to be that its not possible that my account got hacked!
All I can do is post a form - not even having proof I sent the email to iTunes to report this (impossible) hacking.
STOP GIVING POSTERS A HARD TIME ABOUT THIS- ITS TIME TO GET APPLE OFF IT'S BEHIND TO ACTUALLY SERVICE THE ITUNES ACCOUNTS WITH REAL PEOPLE. THEY ARE TAKING REAL MONEY AND COSTING PEOPLE LIKE ME TIME AND MONEY WE CAN NOT SPARE.
I will be going to that IC3 site as well- thank you for that.
I see a crime happening and I can't do anything about it, and I am the one paying for it- and Apple is the one enabling it.
If you don't have a solution for the problem or helpful advice- ****.
Same thing has happened to my account. I have never even purchased a gift certificate from apple in 5 years of purchases. Apple has removed all the posts I posted about this in their forums.
This must be more widespread than they are letting on if they are censoring their own forums now..
Dear Timothy
Your post was removed from Apple Discussions as it contained feedback or feature requests. These areas are intended to address technical issues about Apple products
Here is the response I got from apple
Dear Timothy,
I understand that you are very concerned about two purchases gift cards that were made to your credit card on your account without your permission or knowledge. I most certainly can understand your concerns and worries for this and would be happy to point you in the right direction to have this fixed for you.
Unfortunately, I cannot reverse these charges for you. Your bank will need to communicate with Apple's Fraud investigation department to clear this up and get this refunded for you. I am sorry that I can not be of more assistance to you.
On another note, your account has been disabled from further use at this time. When you are ready and would like to have the account re-enabled, please reply with the billing address listed on the account for us to do so for you.
I sincerely hope that you are able to resolve this matter with the help of your credit card company. I am sorry once again Timothy that I could not be of more assistance to you and am very sorry to hear that this has happened.
Sincerely,
Samantha
iTunes Customer Support
Please Note: I work, Saturday 8-8:30PM, Sunday 12:30-9PM, Monday 1-9:30PM, Thursday 5-9PM, and Saturday 12-8:30PM