Just want to share my nightmarish experience to all people thinking of purchasing iMac on line or through a phone rep. Here are key findings: Be prepared for very long waits for your shipment. Because the sales rep has no idea where the computer is coming from, it can come from Shanghi, California, Canada, planet Saturn... Depending on where you live, this can be a 10-20 business day difference, although your credit card is charged instantly. It's a really nice feeling when you get charged for a purchase you don't have on hand. Therefore, never believe the sales rep when they say it is fast and easy. It is not. In fact, it is quite painful and disappointing. Don't bother with expedited shipment. It makes no difference, because the shipping is going to drag for so long you might have forgotten you ordered one by the time you received it. Again, if you want to get a mac on-line or by phone, just arm yourself with a lot of patience and schedule yourself a three four week wait time. Sit back and watch with the tracking as your computer will travel through cities and oceans you might not have heard of. Don't customize your computer with added software. One added software will make your computer customized, which means you can't return it if something happens. Just buy the standard regular, and buy the software separately. Be prepared for separate shipment if you order a computer and a printer. It's because both are coming from different countries. The printer can arrive in two days, while the computer will still be in deep space nine, in the delta quadrant, 30,000 light years away. If something goes wrong, ask for the supervisor instead of wasting your time with the front line pawns. They don't know anything and they all contradict each other it is laughable. I am one with very little patience. In the end, after sitting for two weeks still with no computer, enough is enough. I initiated the return process with the supervisor. My "customized" computer is still stuck somewhere in deep space nine while the printer has been stuck in some UPS facility for two weeks, but I don't care anymore. I will now refuse delivery when it finally arrives. Apparently, everything will find their way back where they came from. And I'll get my refund. Gee, I wonder how long that will take. Good luck to everyone.