I want to wipe clean my MacBook, but Erase Assistant keeps saying iCloud is syncing

[tristanlukens]

Hi all!

As the title says, I want to wipe my MacBook. When I go to System Preferences to go to Erase Assistant and walk through the steps, Erase Assistant keeps saying iCloud is still syncing to iCloud. That's a bit peculiar, iCloud syncing to itself.

It's been doing that since 0945. It is 1530 in my time zone now. I really want to get this over with.

Restarting and relogging doesn't change anything.

I suppose it's just stuck somewhere and not actually syncing, but I don't want to risk losing my data.

Does anyone here know if it's safe to just proceed and not worry about data loss?

 

[nekonoshucchou]

Try 1. Click cancel 2. System preferences -> iCloud, and 3. stop iCloud Drive syncing by unchecking the box.

 

[Sheepish-Lord]

You should really log out of your iCloud/AppleID before erasing. This would prevent this issue as well.

 

[jaknudsen]

I'm experiencing the same thing in Erase Assistant. If I try to turn iCloud Drive off, I get this dialogue box with no progress in the progress bar after one hour. I have no recent changes in iCloud Drive-folders. macOS Ventura.

 

[Devnul0]

I had this exact problem, did the same thing (tried to turn iCloud Drive off first) and got the same stuck dialog.
I then opened a finder window and clicked in the sidebar on iCloud Drive and the whole thing became unstuck and finished turning off iCloud Drive successfully. Ventura 13.5.1. I know, dead thread almost a year later, but if it’s still happening perhaps this might help others.

 

[Fishrrman]

If it was me (I realize that you ARE NOT "me"), I'd do this:

In the case of post #1, I'd click the "continue" button and see what happens.

In the case of reply #4, I'd click "Stop Updating and Turn Off" and see what happens.