iBook arrived with scratches.... should I complain?

paperinacup

macrumors 6502
Original poster
Mar 30, 2005
413
0
Well I got my iBook today but Iopened the none damaged package to find a iBook with scratches on the top. I was wondering is this something I should complain about or just suck it up. I am a perfectionist so I was wondering if I could exchange it in a store with no problem?
 

Spanky Deluxe

macrumors 601
Mar 17, 2005
4,883
407
London, UK
If you're a perfectionist, complain!! If you don't you'll find yourself wishing you had every time you see those scratches. You'll notice them more now too.

Call them up right now! :)


Phil
 
Comment

paperinacup

macrumors 6502
Original poster
Mar 30, 2005
413
0
I think you are right. I am going to go ahead and call about it. I waited a week to have this delivered so I am really hoping I can exchange it in the store. I notice the scratches everytime I look at it.
 
Comment

Switzermac

macrumors regular
Jun 28, 2005
230
0
They probably wont exchange it in the store i had the same problem with my charger, they send you a new one and you have 10 days to send the other one back other wise they bill you for it.
 
Comment

paperinacup

macrumors 6502
Original poster
Mar 30, 2005
413
0
I will be kind of mad if I have to sit here and wait for a new computer especially considering for the next few weeks I won't be in the same town for more than 2 days.
 
Comment

Switzermac

macrumors regular
Jun 28, 2005
230
0
I know what you mean it can be very difficult imagine having the computer but not being able to use it because the charger is broken
 
Comment

PaRaGoNViCtiM

macrumors 6502a
Mar 18, 2005
758
0
PA
I wouldn't hesitate on calling. If my PB would have been delievered with scratches, I would've called immediately!!!
 
Comment

paperinacup

macrumors 6502
Original poster
Mar 30, 2005
413
0
HA I'm on the phone with them right now. And they say they only exchange computers under certain circumstances and they want to repair it!!! This is bull! I could have sworn the return policy didn't change overnight.
 
Comment

iDM

macrumors 6502a
paperinacup said:
HA I'm on the phone with them right now. And they say they only exchange computers under certain circumstances and they want to repair it!!! This is bull! I could have sworn the return policy didn't change overnight.
Was it a refurb, or does that even matter i think they should defintely exchange it!
 
Comment

ITASOR

macrumors 601
Mar 20, 2005
4,398
3
If it's a refurb or BTO, I think you're stuck. Otherwise, I don't see how there are scratches. They didn't have to put a bigger HD in it or anything unless it was a BTO, so no one should have touched it.
 
Comment

paperinacup

macrumors 6502
Original poster
Mar 30, 2005
413
0
It is completly stock. As to why there are scratched on it I have NO idea. I have 2 witnesses that were there when I opened up the box. I love the computer so I'd have no reason to lie about it. The only thing they said they would do for me is repair it. They said a Apple Store won't take it back because of the scratches (which are not my fault)
 
Comment

Zman5225

macrumors 6502a
May 15, 2005
589
1
Tacoma WA
If it is new, and the customer service rep is refusing to do anything for you, make sure you elevate this issue to a supervisor and just remain calm on the phone with them (not suggesting you aren't). If that person won't help you, keep taking it up the chain until you get the answer that you want to hear.

I don't see how you could NOT get a new one replaced especially if it's new. If refurb, like the others say, might be a different story.

Jack

on edit, we typed this same time, so ignore my refurb comment :)
 
Comment

paperinacup

macrumors 6502
Original poster
Mar 30, 2005
413
0
I guess I shouldn't drop the issue. I'm going into the store later today.
 
Comment

Zman5225

macrumors 6502a
May 15, 2005
589
1
Tacoma WA
paperinacup said:
I guess I shouldn't drop the issue. I'm going into the store later today.

no way i'd settle for a repair if this thing was brand new from the factory. Elevate elevate! :)
 
Comment

cubist

macrumors 68020
Jul 4, 2002
2,075
0
Muncie, Indiana
How would they repair it anyway? Buff them out with toothpaste or some other kind of polish? This is supposed to have been a NEW computer!
 
Comment

wdlove

macrumors P6
Oct 20, 2002
16,568
0
paperinacup said:
I guess I shouldn't drop the issue. I'm going into the store later today.
You probably should have ask to speak with a supervisor. When you go to the store you should ask to speak with the manager. Just be sure to speaker manner of factly, try to be very calm. Being a stock item they may be able to help. That is where having a relationship with a local store can help. Good luck.
 
Comment

Chrispy

macrumors 68020
Dec 27, 2004
2,126
1
Indiana
This is another fine example of how Apple just likes to crap on people's face. I have been down this road soooooooo many times. I had a 1.8GHz powermac that locked up every hour. The applecare guy over the phone confirmed it was bad and when I took it into the store (2 days after receiving it stock via apple.com) I was told they could not do anything becuase "if you order something online the physical stores cannot do an exchange or refund of any type". I was so mad so I called Apple again and spoke direclty with a returns agent and FINALLY convinced her to let me return the damn thing on Apple's dime. It took a lot of fighting for a computer that was obviously defective and only 2 days old. This is a sad sad sad example of customer service. Even more sad, this is just one of MANY experiences similar to this I have had over the years. Apple systems are just so damn sexy and OS X is such a great OS that I keep using their products. What can you do I guess...
 
Comment

smharmon

macrumors member
Jan 26, 2004
97
0
Got my 12" combo with 60gig BTO today, and it had scratches. I was getting on macrumors to see if others had the same trouble when I saw this thread. The combo drive is also VERY loud. I have it next to my older 14" (933mhz g4) and the difference is huge. However, I am very pleased with the keyboard (the scissor part feels different, and there is a different "click" to the keys and touchpad button.) This thing is also fast, but the 512 is not enough. Activity monitor shows me using 450+ with only a few minor apps open, but this book runs circles around the 14". I am still very frustrated with the scratches. Mine even has a "mark" on the left side screen bezel that I can see RIGHT NOW. And I really don't like it.
 
Comment

PaRaGoNViCtiM

macrumors 6502a
Mar 18, 2005
758
0
PA
Lazyhound said:
Don't you think you're over-reacting a bit?
Over-reacting?! You buy a brand new computer that is probably the sexiest machine ever made, and it arrives with scratches!!
 
Comment

paperinacup

macrumors 6502
Original poster
Mar 30, 2005
413
0
PaRaGoNViCtiM said:
Over-reacting?! You buy a brand new computer that is probably the sexiest machine ever made, and it arrives with scratches!!

Thank you very much! Thats the point I was making. I took it in then they said they didn't want to exchange it since I didn't have my Student ID with me. I am out of town and don't carry every bit of information. After raising a little hell they exchanged it.
 
Comment

Sean7512

macrumors 6502a
Jun 8, 2005
830
19
Glad to hear that they FINALLY exchanged it. How far did you have to go for that to happen?
 
Comment

paperinacup

macrumors 6502
Original poster
Mar 30, 2005
413
0
Long story short I took it in explained the problem. They told me there was no way that could've happened and its no reason to exchange it. Then told me they had NO iBooks in stock (i called ahead of time and the said they had plenty). So I raised my voice a tad and he eventually said oh I think we've found one.
 
Comment
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.