iCloud Music Library not syncing

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by NBijKer, Apr 30, 2017.

  1. NBijKer macrumors newbie

    Apr 30, 2017
    Hello everyone,

    I have a weird and annoying problem with my iCloud music library. It's been happening for over a week now.
    Whenever I open iTunes, it will try to sync to iCloud. It goes through a few steps, and then goes to "Waiting to upload songs". After that, it never moves. I have left iTunes open for hours, but it won't do anything. Sometimes, after signing in and out again a few times it'll work for uploading an album i've added. I have tried all of my authorised computers, and none of them seem to work. Has anybody else experienced this problem?

    Kind regards,
  2. henkej macrumors newbie


    Jul 18, 2014
    Yes...for about a week...no idea whats going on. Sucks though.
  3. NBijKer thread starter macrumors newbie

    Apr 30, 2017
  4. TonyG1 macrumors newbie

    Jan 22, 2018
    So I had pretty much same issue over the weekend. My Music library on my iMac was syncing fine to the iCloud music library, but not updating on Music app on my iPhone. It was working fine on my iPad. I followed Apple’s instructions from the simple reset to a complete delete and reinstall from backup. None of this made any difference, but when left powered up on charge overnight the library appeared in Music on the iPhone. Tested today after adding more music to my library, iPad updated, zilch on the iPhone. Both devices are on iOS 11.2.2, both have identical settings in Music and iCloud. I will continue testing, but I have a strong suspicion that this may be part of the Apple “battery saving” functionality they introduced with iOS 11 to extend battery life on older phones such as my 5S. If so, not very helpful...
  5. NBijKer thread starter macrumors newbie

    Apr 30, 2017
    Hi, I don't think it has anything to do with that to be honest. It first happened to me back in April of last year, before the whole iOS 11 debacle.
  6. TonyG1 macrumors newbie

    Jan 22, 2018
    So after a 2-hour (really!) session on the phone with Apple Support last night (over an hour of which was spent repeatedly reminding my "advisor" that I wasn't trying to sync my iPhone with my iMac but to fix an iCloud Music issue) it's fixed. They pushed me up to the next level of support, and I received a lot more "try a reset, try signing out and in again, try switching the Library off and on again, delete and reload the Music app" suggestions. When none of this worked I was told "well as that's all been unsuccessful, suggest you download and install iOS 11.2.5( released yesterday!). Worked perfectly, and I could see that the iCloud Music Library Settings screen was behaving itself, whereas it had been glitching (jumping back to "on" by itself when I switched it off). So I now think the problem started when I moved to iOS 11.2.2 (which was only released a couple of weeks ago), probably combined with me still using an old 5S, whereas my iPad still worked OK.
    I see iOS 11.3 is soon to go to Public Beta. I may go for the "If it ain't broke..." approach

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