iCloud not backing up?

Discussion in 'iOS 9' started by raycopeland, Jan 23, 2016.

  1. raycopeland macrumors member

    raycopeland

    Joined:
    Jan 23, 2016
    #1
    Hi all I have read many people having a problem with not being able to back up to the cloud I never had any problems until I updated to 9.2.1 both my iPad and iPhone sadly won't back up. Error message saying unable to back up to iCloud ? I have had my phone plug in and on wifi I have reset network and try another one I have reset the phone I have even done a full restore. Is there a problem with the servers? A bug. I did read a few posts but sadly very old. Any fix? Thanks in advance Ray
     
  2. deany, Jan 24, 2016
    Last edited: Jan 24, 2016

    deany macrumors 68020

    deany

    Joined:
    Sep 16, 2012
    Location:
    North Wales
    #2
    Hi, hopefully this will help,

    Using a MFi cable-

    I would backup 'encrypted' via itunes saving to your computer.

    Then delete the 'old' iPhone icloud backup on icloud via iPhone (worth making a noteof the 'latest backup')-

    iOS

      1. Tap Settings > iCloud. If you're using iOS 8 or later, tap Storage > Manage Storage. ...
      2. Tap the name of your iOS device.
      3. Tap Delete Backup. When you're asked to confirm, choose Turn Off & Delete to turn off Backup and remove all backups for that iOS device from iCloud.

    Then try backup 'over the air' again, plugged into mains. I'm hopeful this will work.

    If not next try backup to iCloud via iTunes.

    It sounds like the iCloud backup has a glitch (I have had this). My iPhone wasn't backing up 'over the air' for a month without my knowledge!


    I check daily now backup has been time stamped.

    ps

    I have a 'reminder' set to back up my iPhone & iPad 'encrypted' via iTunes to my TC, monthly.

    Then a further reminder to backup TC to a USB drive that I keep at a relatives house (offsite backup).

    So I have three iPhone/ipad backups hopefully that covers all the bases.
     
  3. raycopeland thread starter macrumors member

    raycopeland

    Joined:
    Jan 23, 2016
    #3
    Hi sadly this did not work for me yeah I only knew as the phone told me it's not backed up for some time I have done it to iTunes what a pain I del all info off iCloud over air so that's now lost I don't know what's going on with it
     
  4. deany macrumors 68020

    deany

    Joined:
    Sep 16, 2012
    Location:
    North Wales
    #4
    Hi

    Sorry it didn't work.

    Is sounds like the icloud over the air backup was no good anyway plus of course it is not the best backup (like encrypted iTunes)

    I would go iTunes-Preferences-devices-
    highlight todays backup or right click and 'archive' before doing future backups of iPhone.

    Try backing up to your iCloud account but via iTunes, does that now work?

    Also if you go to icloud.com and sign in are all your contacts, calendars there?

    Have you installed an iOS beta recently?

    When was the date stamp for the over the air backup have you installed any apps since that date? You can check your purchase history in iTunes

    Cheers
     
  5. raycopeland thread starter macrumors member

    raycopeland

    Joined:
    Jan 23, 2016
    #5
    Sadly only updated to the new iOS 9.2.1 try backing up via iTunes to the cloud no luck nope no back ups via iCloud .com I have a full 5gb free ? I don't know I will keep playing about.
     
  6. deany macrumors 68020

    deany

    Joined:
    Sep 16, 2012
    Location:
    North Wales
    #6
    on iCloud.com your contacts, notes, calendar, reminders etc are there though? I certainly hope so.

    I don't like tinkering with photolibrary, someone else on here may help, but towards the end of this thread there was a fix for some-

    https://discussions.apple.com/thread/7222903?start=45&tstart=0
     
  7. raycopeland thread starter macrumors member

    raycopeland

    Joined:
    Jan 23, 2016
    #7
    Yeah all my contacts are pushed to iCloud . Com etc ok thanks I will have a read thanks for all your help
     
  8. raycopeland thread starter macrumors member

    raycopeland

    Joined:
    Jan 23, 2016
    #8
    sadly i dont see or have photolibrary? on iphone or ipad well i sure dont see it?
     
  9. deany macrumors 68020

    deany

    Joined:
    Sep 16, 2012
    Location:
    North Wales
    #9
    Hi buddy

    go to iCloud.com and double check your precious photos are there.

    On you iPhone: if you go setting at the very top type photo library - press 'iCloud Photo Library'

    toggle off 'iCloud Photo Library'

    cheers
     
  10. raycopeland thread starter macrumors member

    raycopeland

    Joined:
    Jan 23, 2016
    #10
    Ok it was already off I put on then off again it did upload the pics I had in my photo file but only showing my last back up on the 22nd of this month? Anything after its not uploaded only what I have put on pc I turned that off and on and off try again to backup no luck
     
  11. deany macrumors 68020

    deany

    Joined:
    Sep 16, 2012
    Location:
    North Wales
    #12
    you have tried:
    • Reset your device by holding down the home button and the sleep/wake button together until the screen goes black and you see the Apple logo.
    I'm sure you have already.

    Try closing all open apps.

    Do you have any new apps or iTunes music installed since Fridays last successful OTA backup?

    Also when you try & 'Back Up Now' OTA, iPhone should be should be plugged in and then turn screen off & leave for say 10-15 mins.
     
  12. raycopeland thread starter macrumors member

    raycopeland

    Joined:
    Jan 23, 2016
    #13
    Yeah tried a reset no new Apps music etc and no back up when plugged in and locked on wifi
     
  13. raycopeland thread starter macrumors member

    raycopeland

    Joined:
    Jan 23, 2016
    #14
    The wife's iPad been give a message a few times saying it's not been backed up in about 30 days
     
  14. deany macrumors 68020

    deany

    Joined:
    Sep 16, 2012
    Location:
    North Wales
    #15
    I would phone apple tomorrow & move over to this thread http://forums.macrumors.com/threads/icloud-backup-iphone-6s.1951131/page-4#post-22498838 (thanks Mlrollin91)

    I'm sure you will be able to sort the problem out eventually. I had to use iexplorer, but you have an iTunes backup which is so important.

    I would recommend you doing an encrypted iTunes backup of your wife's iPad.

    ps
    last try: toggle off iphone iCloud backup and leave an hour or so and switch back on, plug in over night.
     
  15. raycopeland thread starter macrumors member

    raycopeland

    Joined:
    Jan 23, 2016
    #16
    I will do yeah it might auto correct it's self? Who knows do you mean this turn this off? Also it would not turn on if I mean this in the pic I had to turn it on in iTunes [​IMG]
     
  16. raycopeland thread starter macrumors member

    raycopeland

    Joined:
    Jan 23, 2016
    #17
    I done this on the iPad and the sod won't turn back on still won't work if this what u mean?
     
  17. deany macrumors 68020

    deany

    Joined:
    Sep 16, 2012
    Location:
    North Wales
    #18
    Hi

    yes I would turn that off. Leave an hour and turn back on. Plug into mains & leave over night.

    cheers
     
  18. raycopeland thread starter macrumors member

    raycopeland

    Joined:
    Jan 23, 2016
    #19
    Ok thanks again will update you in the morning
     
  19. deany macrumors 68020

    deany

    Joined:
    Sep 16, 2012
    Location:
    North Wales
    #20
    not sure why that is, never come across that before.

    I would give backuping up the ipad to itunes encrypted as a priority.

    Then maybe reset as post above ^ and toggle on again? Really strange it won't switch back on again.

    cheers
     
  20. raycopeland thread starter macrumors member

    raycopeland

    Joined:
    Jan 23, 2016
  21. deany macrumors 68020

    deany

    Joined:
    Sep 16, 2012
    Location:
    North Wales
    #22
    sorry I couldn't help, I would phone apple maybe a server problem
     
  22. Deeznuts. macrumors 6502

    Deeznuts.

    Joined:
    Oct 26, 2015
    Location:
    Queens, NY
    #23
    I keep getting the same issues since Friday night. I backed up with iTunes for now thou. What the hell is going on?
     
  23. e93to, Jan 25, 2016
    Last edited: Jan 25, 2016

    e93to macrumors 6502a

    e93to

    Joined:
    Jan 23, 2015
    Location:
    Toronto
    #24
    My 5S backed up fine without issue... I'm on 8.4.1 though, so it can't be server issue
     
  24. dmnc macrumors 6502

    dmnc

    Joined:
    Sep 26, 2015
    #25
    I have the same problem. Tried restarting the phone, resetting network settings, using another wifi network, sign out and back in from iCloud, restore my iPhone and use an iTunes backup, restoring and setting as new phone. I deleted my previous backup. Nothing works. I was considering starting to pay for iCloud storage, but this is making me stay with Google Drive.
     

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