iCloud photos not loading - restored from backup.

Discussion in 'iPhone' started by Diorama, Nov 3, 2017.

  1. Diorama macrumors 6502a

    Joined:
    Oct 6, 2017
    #1
    I have restored from a 6s Plus backup onto my new X (256), and everything is fine except that none of my photos are loading or accessible.

    I am pretty sure when I did the same restore from iCloud backup in the past, I got access to all of my iCloud photos.

    If I go to iCloud.com, I can still see all 21,000 or so photos, but they won’t load on the new phone.
    Have looked online and changed the settings up following all guides but still nothing.
    Here are my settings (on both X and the 6S plus):

    04891838-C21B-4610-A802-D13E1FE934C8.png

    F2AF037E-FBBE-49ED-81A3-3EE87132346A.png


    Nothing in Photos except what I’ve just taken:

    3A55E40E-786B-40D1-B0CD-518049C06CB1.png

    Updated both phones to 10.1, made a new backup from the 6s Plus, wiped the X and restored from the new backup. Same deal.

    What gives? Is there a way to force it to download/gain access to my photos?
     
  2. mcdj macrumors G3

    mcdj

    Joined:
    Jul 10, 2007
    Location:
    NYC
    #2
    Give it some time. Toggle the photos library off and on.
     
  3. CE3 macrumors 65816

    Joined:
    Nov 26, 2014
    #3
    @mcdj is probably right. I recently helped a family member restore an accidentally erased iPad from an iCloud backup and her iCloud photo library was not there right away.
     
  4. anthonymoody macrumors 68020

    anthonymoody

    Joined:
    Aug 8, 2002
    #4
    I happened to speak with an Apple rep about this while dealing with an activation issue (since solved) and he said that it's the last thing put on the phone, whether restoring from a back up, or just setting up iCloud and turning on the iCloud photos library. After all other apps, etc.

    That said, my phone is now "done" except for the photo library, so we'll see.
     
  5. MrRugged macrumors member

    Joined:
    Nov 9, 2016
    #5
    I’m having the same issue. It just says updating. Everything else, including music, is all downloaded and ready to go. Never had it take this long. I know it usually is the last to download but everything else is already done. It still shows updating so I’ll give it some time but let me know how everyone else’s is coming along.
     
  6. Scarphac3 macrumors regular

    Joined:
    Mar 6, 2013
    #6
    Same thing here. I've had the phone for a few hours now.
     
  7. The Game 161 macrumors P6

    The Game 161

    Joined:
    Dec 15, 2010
    Location:
    UK
    #7
    I had the issue but keeping it on charge fixes the issue.
     
  8. Scarphac3 macrumors regular

    Joined:
    Mar 6, 2013
    #8
    That instantly fixed it, thanks!
     
  9. Jumpie macrumors 6502a

    Jumpie

    Joined:
    Jul 7, 2008
    Location:
    Atlanta
    #9
    I actually called about this. Apparently since my photos are on my Mac and in iCloud.com, they're there. It's just taking time to resync everything back. I've never had an issue before. It's just there's an issue with this today for everyone.
     
  10. MrRugged macrumors member

    Joined:
    Nov 9, 2016
    #10
    Yep. Putting it on the chargers instantly fixed it!
     
  11. Jumpie macrumors 6502a

    Jumpie

    Joined:
    Jul 7, 2008
    Location:
    Atlanta
    #11
    I wouldn't say instantly. I still have 3,000 photos syncing
     
  12. MrRugged macrumors member

    Joined:
    Nov 9, 2016
    #12
    Oh yeah. Same. I meant it started synchronized no and shows everything there to be downloaded.
     
  13. anthonymoody macrumors 68020

    anthonymoody

    Joined:
    Aug 8, 2002
    #13
    Still no joy for me. It's charging and everything else seems to have already downloaded.
     
  14. mattopotamus macrumors G5

    mattopotamus

    Joined:
    Jun 12, 2012
    #14
    I left home Wifi and it started. I think it needs to be charged right after or toggled off the current network.
     
  15. Jumpie macrumors 6502a

    Jumpie

    Joined:
    Jul 7, 2008
    Location:
    Atlanta
    #15
    It's still going for me. 1,222 photos left
     
  16. BIG BOSS macrumors regular

    BIG BOSS

    Joined:
    Apr 15, 2009
    #16
    Putting it on a charger fixed it for me.
     
  17. markhort macrumors 65816

    markhort

    Joined:
    Aug 28, 2010
    Location:
    UK
  18. Nimoy macrumors regular

    Nimoy

    Joined:
    Apr 18, 2010
    #18
    Having this issue too—glad I'm not the only one. They could just put "loading" or "waiting to restore photos" and we'd all be a lot more patient.
     
  19. Bazooka-joe macrumors 68020

    Bazooka-joe

    Joined:
    Mar 12, 2012
    Location:
    Swindon, England
    #19
    I am having a similar problem in the UK. My backup to the cloud is taking hours. If I dont back my photo library up, it goes straight through but if i include photos, its taking an age. Servers being hammered perhaps??
     
  20. Jumpie macrumors 6502a

    Jumpie

    Joined:
    Jul 7, 2008
    Location:
    Atlanta
    #20
    :confused:
    yep, that seems to be the consensus right now. No way around it but to let it do it's thing. Overnight and you wouldn't have noticed. I knew cause I was missing all my October photos.


    Update: finally after 4.5 hours, everything is back. :confused:
     
  21. markhort macrumors 65816

    markhort

    Joined:
    Aug 28, 2010
    Location:
    UK
  22. anthonymoody macrumors 68020

    anthonymoody

    Joined:
    Aug 8, 2002
    #22
    Mine finally started appearing when I moved from a lightning connector connected to my iMac to one connected to a wall charger. The phone *was* charging while connected to the computer, but maybe it needed/wanted a "real" charger to kick in?

    I'm up to 5000+ out of 35000 (!!) after a couple minutes, using the 'optimize for phone' setting.
     
  23. scotio200 macrumors regular

    Joined:
    Mar 4, 2015
    #23
    I found changing to optimise storage will help them come down. Once they all loaded I switched it back and they downloaded
     
  24. cwilliams706 macrumors regular

    cwilliams706

    Joined:
    Oct 28, 2017
    Location:
    Columbus, GA
    #24
    I setup as a new device, but it took anew hours for my device to download my pictures and videos. I’m guessing the servers are experiencing the bottleneck effect.
     
  25. Diorama thread starter macrumors 6502a

    Joined:
    Oct 6, 2017
    #25
    Thanks so much, everything worked out fine! Just as you all said.
     

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30 November 3, 2017