iCloud Storage size not refreshing after deleting files!

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by Beards, Jan 13, 2018.

  1. Beards macrumors 6502a

    Beards

    Joined:
    Mar 22, 2014
    Location:
    Derbyshire UK
    #1
    Guys,
    Here’s the problem..... In iCloud I had a folder with 3.1GB of data files.
    Yesterday I decided to first copy these files to my MacBook Pro then delete said files in iCloud to get back some iCloud storage space.

    To do this; after first copying the files to a folder on my MacBook Pro I then went back to the iCloud folder in Finder and sent the files I wanted removing from iCloud to the Trashcan.
    After removing them I then emptied the Trashcan which now shows the files are no longer showing in iCloud and not in the Trashcan.

    However, after repeatedly checking the iCloud storage, although the files are no longer there the storage they used has not been reclaimed. I’m still down on this 3.1GB.
    Any assistance would be great.

    Thanks.
     
  2. Julien macrumors G4

    Julien

    Joined:
    Jun 30, 2007
    Location:
    Atlanta
    #2
    I believe that iCloud takes a few days to delete as safety procedure.

    Screen Shot 2018-01-13 at 6.31.29 AM.png
     
  3. Beards thread starter macrumors 6502a

    Beards

    Joined:
    Mar 22, 2014
    Location:
    Derbyshire UK
    #3
    The iCloud App for iOS is no longer available as the Files App has access to iCloud.
    The deleted files no longer show in iCloud be that using a MacBook Pro or any of my iOS devices. They were deleted but still the storage has not been given back.
    Also, as to the 30 days held in the deleted folder ~ they do not show in the deleted folder which means I couldn’t put them back even if I wanted.

    Hopefully in a few days it will sort it out but with nothing showing for any recovery I am wondering if something has gone wrong.
     
  4. Beards thread starter macrumors 6502a

    Beards

    Joined:
    Mar 22, 2014
    Location:
    Derbyshire UK
    #4
    Well, it’s now been 4 days since I first deleted the files and STILL that 3.1GB has not been recredited back to my iCloud account.
    It’s so wrong, especially as I now only have just over 2GB before Apple will want me to increase to 200GB.

    Basically, you try and delete stuff to stop the increase but Apple have other ideas!!!!!
     
  5. Beards thread starter macrumors 6502a

    Beards

    Joined:
    Mar 22, 2014
    Location:
    Derbyshire UK
    #5
    It has now been well over a week and I a sorry to say iCloud has not given me back the 3.1GB storage.
    I am at a loss now, so any ideas would be extremely helpful as Apple will be very shortly informing me I have to increase my iCloud storage.
     
  6. themack22 macrumors newbie

    Joined:
    Oct 22, 2014
    #6
    I started a duplicate thread, apologies, but this is happening to me. I tried to free up space a week ago and I am still full.

    Been a big Apple fan for quite a while, but they've been rubbing me the wrong way A LOT recently. I moved all my photos to Google storage because of the 1:1 issue.

    Basically, if you delete a photo off your phone, it deletes itself off iCould. There's no way to break that relationship. So annoying. **** APPLE.
     
  7. Beards thread starter macrumors 6502a

    Beards

    Joined:
    Mar 22, 2014
    Location:
    Derbyshire UK
    #7
    Well I know how you feel. Why the hell should I increase my storage from 50GB to 200GB when iCloud OWES ME that 3.1GB.
    It makes me wonder are there any other files which I have deleted that have not been freed up for storage?
     
  8. tekfranz macrumors member

    tekfranz

    Joined:
    Mar 16, 2017
    #8
    Call Apple Support three times The third time ask for an engineer. They can get the space freed up for you.
     
  9. Beards thread starter macrumors 6502a

    Beards

    Joined:
    Mar 22, 2014
    Location:
    Derbyshire UK
    #9
    Done it twice so far with nothing sorted. Last time was level 2 which I would have expected Apple to sort.
    I’ll ring again and request an engineer...... but this is so bad Apple, we never used to have to jump through so many hoops just to get a simple error sorted.
     
  10. tekfranz macrumors member

    tekfranz

    Joined:
    Mar 16, 2017
    #10
    Yeah they want me to do a fourth call now. They used to fix these issues on the back end fairly swiftly.
     
  11. LordAcoustic macrumors newbie

    Joined:
    Jun 6, 2018
    #11
    Has there been an update here? I'm experiencing the same issue.
     
  12. XSharp macrumors member

    Joined:
    Nov 24, 2016
    #12
    Same issue here. iCloud owes me about 20 gigs of data that was never returned after files (mostly videos) were deleted via iOS device.
     
  13. Beards thread starter macrumors 6502a

    Beards

    Joined:
    Mar 22, 2014
    Location:
    Derbyshire UK
    #13
    Just to let you guys know, despite numerous attempts with Apple the issue continued.
    However, last month a somewhat 5 months after I raised the issue, my 3.1GB was suddenly and without notice given back.

    So, if you lose data expect a long wait but 'eventually' you get it back.
     
  14. tamaralig macrumors member

    tamaralig

    Joined:
    Dec 3, 2014
    #14
    In the future try this, someone else mentioned that "safekeeping" may have happened, just in case you want the files back. Go to https://icloud.com/settings then go all the way down to the bottom left corner, there's a lot of restore links there. if they were documents click on Restore Files, and make sure the deleted files aren't hiding there or click on iCloud Drive > Recently Deleted and make sure that's cleared. Hopefully that helps.
     
  15. XSharp macrumors member

    Joined:
    Nov 24, 2016
    #15
    The issue continues. iCloud now owes me over 50 gigs of space. Apple engineers still unable to resolve the issue. Another strange behavior is that the device list is not updating even after I remove old devices from my iCloud. The device list does update in my Apple ID settings and Find My iPhone. It seems that iCloud is "stuck".
     
  16. XSharp macrumors member

    Joined:
    Nov 24, 2016
    #16
    Finally after weeks of Apple pulling logs from my computer they admitted the problem was not on the computer but rather on the iCloud server side. They reset my iCloud Drive on the backend and my space has returned to normal!
     
  17. tekfranz macrumors member

    tekfranz

    Joined:
    Mar 16, 2017
    #17
    Nothing like Persistence. Makes me wish Dropbox would have sold to Apple when they had the opportunity.
     
  18. XSharp macrumors member

    Joined:
    Nov 24, 2016
    #18
    This entire problem has encouraged me to move away from iCloud Drive. I won't be returning unless they entice me with something like end-to-end encryption for files stored in the drive. This should also include calendar, contacts, photos, videos, and notes.
     
  19. steve23094 macrumors 68020

    steve23094

    Joined:
    Apr 23, 2013
    #19
    Stumbled across this thread on a search. I have got a similar problem with iCloud storage not updating. But this one might work in my favour.

    I recently upgraded my storage capacity and uploaded shedloads of data. None of it has registered as taking up space. I wonder how long it will last?
     
  20. Beards thread starter macrumors 6502a

    Beards

    Joined:
    Mar 22, 2014
    Location:
    Derbyshire UK
    #20
    See my post No 15 above.
    I waited 5 months until Apple gave me back my 3.1GB. That meant for 5 months I had to pay the price increase from 50GB to 200GB. Not a huge sum I admit but when you add up all the other account holders in a similar position that’ll be a large slice Apple will have made.
     

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19 January 13, 2018