If my iPhone's warranty is over will they still replace my phone?

Discussion in 'iPhone' started by chvrlctte, Mar 29, 2014.

  1. chvrlctte macrumors newbie

    Joined:
    Mar 29, 2014
    Location:
    Canada
    #1
    At Christmas my dad bought me an iPhone 5 from someone that had barely used it. Everything was in great condition, pretty much brand new. Only thing is that the warranty had expired. 3 months after I got it, the battery started acting up. No chargers would charge my phone. So my dad brought it into a store (not exactly sure if it was Apple or another store) and they said the charger port was burnt. They replaced that and it still wouldn't work, so they replaced my battery. It charged with some cords but not others. It worked for less than a day, and the battery would drain extremely quickly (20% in 15 minutes) and it took a good 7-8 hours for it to be completely charged. Just today, the battery stopped working again and nothing will charge it. I don't want to have to be replacing my battery every week. I have never done anything to mess with the phone or battery, and I personally have only had it for 3 months. I've read about people getting their phone replaced even though their warranty was over. Would they replace my phone? Or will I have to buy a new one?
     
  2. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #2
    You certainly can try but since I'd say generally speaking they'll not offer any free replacements.
     
  3. 617aircav Suspended

    Joined:
    Jul 2, 2012
    #3
    Those that get theirs exchanged are the exception and not the rule.
     
  4. ionjohn macrumors 65816

    ionjohn

    Joined:
    Jun 5, 2013
    Location:
    Canada
    #4
    They won't replace the phone for free. You'll have to pay $300 to get a replacement.

    We could tell you there's a slight chance they might do it for free but it's highly unlikely, so no, they won't.

    My gf went to the apple store today and had to pay $300 to get a new phone since her current iPhone 5 couldn't make calls.

    When buying from Apple, you need to take the extended warranty, I know I will next time I buy something new.
     
  5. localboy28 macrumors 6502a

    Joined:
    Jul 27, 2010
    #5
    Of it was repaired by somebody else apple won't look at it.
     
  6. TheMacBookPro macrumors 68020

    TheMacBookPro

    Joined:
    May 9, 2008
    #6
    Apple will replace your phone for the out-of-warranty fee of $269 + tax. Whether or not they choose to waive that fee is up to the individual Genius- generally, they will not.

    You will not have to buy a new phone.
     
  7. akron0488 macrumors member

    Joined:
    Nov 21, 2013
    #7
    Who replaced the charging port? Apple stores don't do that.

    If it was at an apple store and they performed service then your phone is under a 90 day warranty.
     
  8. endofthedream macrumors newbie

    Joined:
    Mar 29, 2014
    #8
    A lot of misinformation in this thread. Apple will not replace the phone for free nor will they offer an out of warranty replacement (reduced price). Since the phone was serviced outside of Apple they will be forced to, unfortunately, turn you away. I've never seen an exception made for someone who's had their phone serviced somewhere that isn't Apple. Only option is you can buy an iPhone contract-free.
     
  9. bigjim83 macrumors 6502

    Joined:
    Dec 14, 2011
    #9

    Pretty much. I'd say if you didn't have work done on the phone you might have a shot. You could very possibly be SOL with this phone
     
  10. lordofthereef macrumors G4

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #10
    If your phone was serviced outside of Apple, don't mention it when you take it in. People are right, if Apple learns you had the phone touched by someone else they are going to deny you and services, including paid services.

    That said, plenty of people here have mentioned they even had third party screen replacements and the Apple store still took care of them (be that under warranty or in an kurt of warranty replacement).

    Explain the problem. DO NOT mention that it was serviced elsewhere. At best they will swap it for free. At (likely) worst they will charge you $269 for a refurb. At absolute worst they will notice it was serviced and deny you everything (you are no worse than you were walking into the store, minus your time).

    In any case, I just sold a busted phone for $250. We had a replacement already, so we opted not to replace the broken 5 for $269 since we had a brand new 5S sitting in its box. You could likely sell your phone for $200+ on craigslist, should Apple deny you, and put that towards a replacement phone too. I see new iPhone 5s around here for about $400-$450.
     
  11. ApfelKuchen macrumors 68020

    Joined:
    Aug 28, 2012
    Location:
    Between the coasts
    #11
    $269 is the out of warranty repair charge for that model. It's up to Apple as to whether repair or replace. (That said, replacement is very common - you just can't count on it.)
     
  12. Cubytus macrumors 65816

    Joined:
    Mar 2, 2007
    #12
    Who would pay $200 for a phone that's inoperable? Just curious.
     
  13. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #13
    You'd be surprised.
    Many many people that have access to the right parts and know how to fix iphones. And it will sell fast.
     
  14. lordofthereef macrumors G4

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #14
    Repair folks...

    In my case my phone was stuck in DFU restore mode. I tried everything (even made a thread). Guy bought the phone from me for $250 and contacted me a few hours later to help him remove the iCloud lock. I asked him how he did it and it didn't help.

    Depending on what is wrong with the phone, it can be worth a lot for parts too. The screen itself, being that it's original Apple hardware is worth $75+ retail. Assuming everything outside of the charging port is working, a repair shop that knows what they are doing can turn that $200 into $400 with a couple hours (or less) time involved. In fact, have a look at CL in your area. I am willing to bet you will see someone offering to pay cash for broken iPhones. In my area there are always half a dozen or more listings. I assume these are repair shops (or freelancers), not just collectors of busted Apple goods. :)
     
  15. endofthedream macrumors newbie

    Joined:
    Mar 29, 2014
    #15
    It can't hurt to try but I don't think we should get OPs hopes up. When they open the phone at the store (and they will open it, standard procedure for a phone that doesn't power on) and see the battery and dock replaced, they'll know.

    But good luck, OP. I say be honest when they ask you if the phone was serviced somewhere else. They wouldn't ask you if they didn't know without a doubt.
     
  16. Cubytus macrumors 65816

    Joined:
    Mar 2, 2007
    #16
    Repair people usually run repair shops here, and don't seem to get their stuff off Craigslist. And of course there's a large market for stolen goods, but it doesn't go through shops (most of the time) directly.
     
  17. Shockwave78 macrumors 65816

    Shockwave78

    Joined:
    Jul 10, 2010
    #17
    I have had two replaced out of warranty, the first one was about 1 month out and they said usually they will give a 4-6 week buffer with manager approval.

    The second one i was out of warranty by about 5 months. The phone kept rebooting for no apparent reason, no water damage confirmed or any other damage was found by the tech on the iphone 5 64gb. He said he was going to restore it in store and make notes on the account about it, then he said to come back the following week as he will be able to see the history in the phone regarding any issues it may be having. This combined with all the other notes on the account about the same problem i had called about over the last couple months he said there is a good chance that they would repalace it out of warranty even though it was past 5 months.

    So...the tech tries to restore it in store and it kept giving errors and could complete the process, he could not get it back to the "working" condition that i brought it into the store with. So they had to give me a replacement :D

    Funny thing is the only way to get it to fix the constant rebooting was to restore it, which i had to do about 3 times a week for a few weeks. The one time he tried it in store it bricked the phone :d
     
  18. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #18
    I'm surprised nobody mentioned this, but how did your father purchase the iPhone? If it was charged to a credit card with extended warranty coverage (e.g., Amex), the CC company can cover it in the second year and reimburse you the price paid for it.
     
  19. Tyler23 macrumors 603

    Tyler23

    Joined:
    Dec 2, 2010
    Location:
    Atlanta, GA
    #19
    He bought it secondhand from someone else, as mentioned in the OP. I don't think that would be covered, even if he did purchase it with a CC.
     
  20. gnasher729 macrumors P6

    gnasher729

    Joined:
    Nov 25, 2005
    #20
    Actually, it should be fixed if it breaks within the warranty period, not if you bring it to the store within the warranty period. Obviously there might be the question of proof... But if the iPhone itself recorded evidence that things went wrong inside the warranty period, then it should get fixed.
     
  21. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #21
    Offcourse they do. They buy broken iPhones from cl and eBay all the time.
     
  22. Shockwave78 macrumors 65816

    Shockwave78

    Joined:
    Jul 10, 2010
    #22

    Ya I know, this was 5 months out of warranty like I said
     
  23. sixrom macrumors 6502a

    Joined:
    Nov 13, 2013
    #23
    We have three Apple stores in my area. All three seem to play by different rules. The largest store is the most lenient. My brother is very hard on his iPhone's. He got the first iPhone 5 he dropped (broken screen) replaced with a new one for free. A few months later he bent that one, again it was replaced for free. It must be Apples fat profit margins, that allows them to do this.
     
  24. lordofthereef macrumors G4

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #24
    Maybe Boston is a different beast. There are repair shops advertising all of the time. If you care to look, it's just a CL search away. :)

    ----------

    My intention wasn't to get anyone's hopes up. It was simply to point out the smartest way to go about it. Take it in. Say it doesn't work. Hope for the best. At worst he is out the time it took to go to the Apple store and talk to a Genius.
     
  25. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #25
    Sorry, I misread and thought the OP got it from his father. Yeah, no chance of getting it covered unless the original buyer is willing to file a claim on the OP's behalf.
     

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