If you cancel pre-order does upgrade go back to account?

Discussion in 'iPhone' started by Steviejobz, Sep 12, 2014.

  1. Steviejobz macrumors 68000

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    SoCal
  2. plasticmoz macrumors regular

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    Sep 15, 2007
    #2
    Yes it does.

    Depending on the load it could take as little as 15 minutes or a lot more, but it does.
     
  3. katai macrumors regular

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    Aug 30, 2009
    #3
    Are you canceling on apple? I need to do it too cause it's not upgrading the line I want to upgrade.
     
  4. NativeTxn macrumors regular

    Joined:
    Feb 11, 2013
    #4
    I have the same issue. I upgraded through AT&T to the 6 64 Space Gray, and the confirmation email said that it would arrive on/around the 19th.

    Now the order status page is showing an estimated ship date between 9/23 and 10/2 and gives me the option to "Cancel Preorder."

    I checked Apple and it shows the 6 64 SG as being available to ship and arrive on 9/19. So, now I'm wanting to cancel the AT&T preorder, but only if it will cancel the upgrade as well and then try it through Apple.

    I just don't want to cancel the pre-order and then they tell me I still upgraded so it wouldn't let me try through Apple and I'd still have to wait (maybe even longer) with AT&T.

    So it is a sure thing that if you cancel the preorder, it will update your account (eventually, at least) to show that you are still upgrade eligible?
     
  5. caligurl macrumors 68030

    caligurl

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    Location:
    socal
    #5
    it WILL eventually return your eligibility when you cancel a preorder.

    however, i have no idea how long it takes. i remember from past years people saying it took a couple of days. that may have changed as i see someone upthread said 15 minutes.

    but it will eventually happen, and hopefully while they still have availabilty on the 19th for you!
     
  6. NativeTxn macrumors regular

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    Feb 11, 2013
    #6
    I just live chatted with AT&T and they said if you cancel the preorder, the upgrade is returned to your line within a couple of hours, or sooner.

    Not sure whether to trust them and try it, or not.
     
  7. caligurl macrumors 68030

    caligurl

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    #7
    that's nice to know in case we want to cancel out 7-10 days til ships orders and pick up our phones in store next friday if they are available!
     
  8. Blueline29 macrumors 68020

    Blueline29

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    Jun 16, 2009
    Location:
    Windermere, FL
    #8
    Yes. I ended up canceling preorders on both AT&T and Apple last year due to the sizeable cluster that preorders were, and in both instances upgrade eligibility was restored to my account within a few minutes to a few hours.
     
  9. KdParker macrumors 601

    KdParker

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    #9
    Can't you just let the order go through and then switch the lines?

    By swapping the sim card?
     
  10. iHavequestions macrumors regular

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    Oct 23, 2011
    #10
    Even better, can you just buy the phone outright and get credited back later?
     
  11. justinTlME, Sep 12, 2014
    Last edited: Sep 12, 2014

    justinTlME macrumors 6502

    justinTlME

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    Jul 21, 2014
    #11
    Ok this is good to know. I have an order at Verizon that I might need to cancel due to being scared about the estimated delivery junk, but I have a reservation through apple. B401 reserve. So once I know for sure the apple one would be a day 1 I will cancel Verizon and then finish the Apple order.
     
  12. powerbook911 macrumors 68040

    powerbook911

    Joined:
    Mar 15, 2005
    #12
    I'd like to cancel my Apple.com and change it to 64 GB. However, the online page does not let me cancel and the phone number says "we can't talk to you right now. goodbye." haha.
     
  13. NativeTxn macrumors regular

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    Feb 11, 2013
    #13
    Well, I selected "Cancel Preorder" and it brought up a new page saying that if I click confirm they will send me an email to confirm the cancellation.

    Clicked confirm and still no email - and that was about 15 minutes ago.

    On the phone with AT&T now to try to have a rep cancel it and restore the upgrade - but they said they are experiencing unusually high call volume! Not surprised.
     
  14. Steviejobz thread starter macrumors 68000

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    #14
    I ordered through AT&T and I want to cancel but can't. I went to Apple and it allowed me to buy at upgrade price.
     
  15. thadoggfather macrumors 604

    thadoggfather

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    Oct 1, 2007
    #15
    Me too, ugh.
     
  16. drober30 macrumors 6502a

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    Jul 5, 2007
    #16
    Just canceled mine with AT&T. My eligibility changed immediately.

    At first they did not want to cancel it but we moved past that pretty quickly!
     
  17. terraphantm macrumors 68040

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    Jun 27, 2009
    Location:
    Pennsylvania
    #17
    Same, except I tried almost an hour ago. No email

    With my luck, by the time the email comes, Apple's shipping dates will slip
     
  18. NativeTxn macrumors regular

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    Feb 11, 2013
    #18
    Did you do it over the phone? Live Chat? Other method?
     
  19. lordofthereef macrumors G5

    lordofthereef

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    Nov 29, 2011
    Location:
    Boston, MA
    #19
    Just canceled mine over the phone. Roughly 40 minutes on hold and then another 30 minutes of the rep trying to find the actual order (I had the order number and activation number ready for her).

    What a cluster this is every year. This year was worse for me than any previous. For some reason Apple was unable to order through Next in my region for whatever reason. Disappointed, mostly in the hours of sleep I lost for absolutely nothing lol.
     
  20. steph280 macrumors member

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    Jun 24, 2010
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    Orange County, CA
    #20
    I was clicking on it and get a service not available message, so I kept going and eventually got like 3 confirmation emails just now. Went ahead and cancel it.
     
  21. NativeTxn macrumors regular

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    Feb 11, 2013
    #21
    I've tried that, but it is telling me that my line is not eligible for an upgrade - presumably since AT&T has essentially processed my order/upgrade?
     
  22. djgcue macrumors member

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    Aug 22, 2008
    #22
    I cancelled my late morning Apple.com preorder and within 5 minutes I was able to redo my order with my reservation order.
     
  23. HyperliteG4 macrumors regular

    HyperliteG4

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    Jul 18, 2002
    Location:
    Southern California
    #23
    Worked within seconds for me. I ordered on VerizonWireless.com last night and decided to upgrade the storage today.

    All I had to do was go to:
    https://preorder.verizonwireless.com/iconic/iconic/screens/IconicSearchInit.do

    Enter my pre-order number in the reference number spot, my last name and it was cancelled. I immediately opened my Apple Store app and was able to order the other size I wanted and it showed my upgrade eligibility right away and I'm still getting the 9/19 ship date!
     
  24. NativeTxn macrumors regular

    Joined:
    Feb 11, 2013
    #24
    On the phone, they are telling me that you can't cancel it for a full 24 hours! She said she talked to her manager and the manager said that she couldn't do it and I had to wait 24 hours before I could cancel it.

    What a load...

    She's now trying to get a different manager involved. FYI, I'm using you, lordofthereef, as evidence that it can be cancelled over the phone prior to 24 hours passing.
     
  25. Steviejobz thread starter macrumors 68000

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    Jun 19, 2010
    Location:
    SoCal
    #25
    For those that successfully canceled their order, how did you do it? I called twice after long waits and no one could find the order. I still cannot find my order on ATTwireless.com "My Orders" but the link from email for order status to the Premier website shows my order. Just the cancel button doesn't work.
     

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