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iGary's Fracking Trouble With Apple Part 1,252™

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iGary said:
14 minutes on hold....this should be good...he was "surpirsed" when I told him I have been waiting for my "special rep" to call me back for 5 days now...
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Maybe we should all go out and buy Dell's for the customer care 😉
 
DOOM might be a better idea. Imagine the person on the other end of the phone as the one you're shooting at ..

eV
 
iGary said:
21 minutes....
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I don't get this. Admittedly, my issues weren't as severe as yours, but when I had my issues last week with the MBP, they were fixed relatively easy as compared to you


eV
 
Gary! Gary! Gary!
images


Google "Gary Cheerleaders" on Google Images - this is the first one that pops up. I was trying to find the ones from the Nicorette commercial but I can't. This one will do though.
 
eVolcre said:
I don't get this. Admittedly, my issues weren't as severe as yours, but when I had my issues last week with the MBP, they were fixed relatively easy as compared to you


eV
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Well yeah - the thing is everyone has got a lot invested at this point - they have $2,000 worth of repairs invested in this POS, which will end up a refurb - and now they are looking at the prospect of a $3700 replacement machine for this customer relations nightmare...

I took this in four weeks ago for the reason - one of the biggest sailing races on the planet is here this week, and I now have about 2,000 frames of images to edit...and clients bitching at me...time for them to do something right - I've been jumping through hoops enough, and never raised my voice once to anyone...once...and I won't. I'm just not hanging up until I have an RMA label for this POS and a replacement on the way.
 
iGary said:
Well yeah - the thing is everyone has got a lot invested at this point - they have $2,000 worth of repairs invested in this POS, which will end up a refurb - and now they are looking at the prospect of a $3700 replacement machine for this customer relations nightmare...

I took this in four weeks ago for the reason - one of the biggest sailing races on the planet is here this week, and I now have about 2,000 frames of images to edit...and clients bitching at me...time for them to do something right - I've been jumping through hoops enough, and never raised my voice once to anyone...once...and I won't. I'm just not hanging up until I have an RMA label for this POS and a replacement on the way.
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Go Gary Go Gary Go ...

Good move on taking the lobster away from steve's head in your avatar. Why anger the Karma Gods ...

eV
 
iGary said:
Well yeah - the thing is everyone has got a lot invested at this point - they have $2,000 worth of repairs invested in this POS, which will end up a refurb - and now they are looking at the prospect of a $3700 replacement machine for this customer relations nightmare...

I took this in four weeks ago for the reason - one of the biggest sailing races on the planet is here this week, and I now have about 2,000 frames of images to edit...and clients bitching at me...time for them to do something right - I've been jumping through hoops enough, and never raised my voice once to anyone...once...and I won't. I'm just not hanging up until I have an RMA label for this POS and a replacement on the way.
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Yeah it shouldn't have come down to this really. They should have replaced it long ago. But you can imagine what "the rules" say: "Don't replace one of those mothers unless you really really have too." 🙄
 
OK - the product specialis said that he would have to wait 24-48 hours to hear from engineering, and I told him that tha was unacceptable - I have already been waiting for five days.

He kept saying that he would get back to me, leave messages for the other guys...and I nicely told him that he's either going to have to hang up on me and I will call back or get this resolved with someone else...or he can help me because I am not hanging up until this is fixed.

I now have nearly an hour wrapped up in this and have gotten nowhere...
 
iGary said:
OK - the product specialis said that he would have to wait 24-48 hours to hear from engineering, and I told him that tha was unacceptable - I have already been waiting for five days.

He kept saying that he would get back to me, leave messages for the other guys...and I nicely told him that he's either going to have to hang up on me and I will call back or get this resolved with someone else...

I now have nearly an hour wrapped up in this and have gotten nowhere...
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Ridiculous. You need to be shipped a replacement ASAP and given an RMA to return what you have ...

eV
 
The thing that bugs me most (and I told him this) is that I have been really nice about this...jumped through all the hoops I have been asked to...never yelled at anyone...and it's getting me nowhere.

I even told him that I love Apple so much that I'm one of these nutjobs that sits out in front of Apple Stores for software releases...

On hold again.

Frack. He won't budge...wait to hear from engineering.

Time to call customer relations.
 
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