(inc. feedback sent to A) -- Hello, I would like to say that I am generally unimpressed with iLife 09 and I would like a refund, but I feel I also have to say a bit more. Bugs: When connecting my Canon 820 IS, the photos get imported however when I select "Do not delete photos" iPhoto ignores this and deletes them from the camera. The database does not auto-compact even after removing imported photos - is of a monolithic size and is sucking the space from my time machine. As for the Places element - I LIVE IN THE UK - My preferences indicate this - we invented history and placenames - why on Earth would I want to see London, Arkansas as the first option - In fact I wager that millions-more people have seen London, England, UK than London, Arkansas. As for entering in the information for non-GPS chipped cameras - well that is simply a massive pain the in the hole. Your concept of event/location is hosed here. I want to mark on the map venues, in fact I can pinpoint on the map where something took place - but unless the god of Google maps has decided it exists, it seems everything taken within 20 miles of London, England, UK is in the same place. Canary Wharf was apparently in Hertfordshire. meh, I thought it's a beta and will ... oh hang on, no, it's a full product which cost me 85 quid. Tried with my iPhone 3G - it plots everything beautifully - very impressive, then you try and click on the little gt arrow and you see all photos taken in "London" not the actual one taken at this spot - I struggle to see how you made your keynote speech work without faking it - because I tried to mimic the Paris effort - to no avail. I recently went to Japan on holiday - I plotted Andy's bar in Yurakucho, then everything turned Japanese. AGAIN - READ MY PREFERENCES, I'm in the UK, British keyboard layout and your app then spouts Japanese back at me. This is one thing I would have expected a US application to have addressed - after all you did occupy the country for years. How come it can't interop in English - the god of Google no doubt is to be blamed and not Apple I guess. Funnily enough it doesn't work that way. You've made me pay for this. As for the face detection - own up - it's just guessing right? Seriously, how does my Nan and Grandad look like the same person? I know they were not related before marriage - in fact it's gone through my albums and suggested "everyone" apparently looks like them and made me do the work of tidying up its efforts Pre-iLife 09, one reboot in 9+ months on my MBP. Post-iLife 09 install, 5 reboots (and counting) replete with numerous crashes, terminated unexpectedly and lock ups. iLife '09 must be an embarrassment to you lot. It even makes your first Apple TV look good. No wonder Steve ducked out of presenting this load of twaddle, ironically, I had an issue with malabsorption as I found iPhoto '09 deleted my originals from the camera unexpectedly. So, let's have a look at iWeb. Hmm looks the same clunky interface. Am I missing something? This seems to not be the "significant upgrade" the keynote led me to believe. You've added two templates which are a right pain to update and manipulate or heaven forbid personalise and brought the widgets to the front. Nice to see that you've finally realised that not everyone wants mobile me pushed on them. You might be skating close to Microsoft's IE litigation territory here with the pushing of MobileMe and AdSense. Now none of this would have seriously annoyed me, except perhaps the photo deletion issue, if iLife 09 was a free upgrade for loyal 08 users. But being charged 85 quid for the family pack feels like I've been robbed now I've installed it and tried it. I'm really disappointed with what you've made and feel a little cheated. Time will tell, but I reckon iLife 09 will be your Vista to iLife 08's XP. Oh and why did it keep telling me iPhoto had recovered 25 photos each time it rebooted? (another 1.8Gig added each time it did this) - I had to eventually delete all the "recovered" flat file entries and finally iPhoto gave-up trying to steal all my drive space. I would like a refund and would also like reassurance that you will fix these issues or recall the product. If you are not fixing the problem - can you tell me if there will be an option to request iLife 08 on new Mac purchases? As for a feature request - how about letting me store my photo library somewhere other than my laptop? I can't afford to give up 17Gig to my photos, but on my external drive I can. Better still - have a word with the Macbook hardware dept. and ask them to make HDDs user-upgradeable parts - Moore's law also works for storage and with your behemoth that is iPhoto's database, we're all going to need to upgrade our hardware soon. Wow - this really does sound like a Microsoft customer's rant eh? Should have stuck to hardware and Operating systems I guess... So, how do you want to do this? Are you going to refund my credit card, admit you've put something to market a little too early to make the Macworld deadline and let me keep the product as a sign of good faith? Or are we going to have to run through a big email exchange first? I have the time to do the latter while the iPhoto beach ball is still spinning as it works out if my mate's cat looks like my dead Nan. Seriously, some money back and an apology for losing my photos would be a start. Best wishes and regards, xx P.s. I've started using the term "PC" now not "Mac" as my MBP now behaves like any other PC - slow, needs reboots, hangs and randomly loses my data.