Hey guys, I have been browsing the posts for weeks now and I felt I needed to get an account by now. So here is my story: I got an HP desktop 2 years ago in August that had good specs for its time and now: amd athlon 3500+, 250 gb hd , 1 gb memory, 2.2 GHz and good graphics. I bought it from best buy and got a 3 year service plan. So In December of 05 the hard drive broke. They gave me an option of either sending it out to geek squad (gs) or have them fix it in the store with a 200 GB HD. I decided to have them fix it so I wouldn't have to wait weeks. So In september this year the hard drive broke again. They sent it out to GS headquarters and I got it back in mid october. So it worked fine for a week and all of a sudden i heard loud noises. I brought it back to best buy and they said it was the hard drive. It turns out at GS headquarters they replaced the motherboard and hard drive. I got it back this past saturday. On saturday I spent all day geting my files back and programs and i noticed the front ports didnt work (memory card reader, 3 usb and firewire). The no lemon policy on my warranty says after the third repair, on the fourth repair, up to the managers discretion, you get a similar comp. or store credit. I was all excited to get store credit and get a Macbook(SR 2.0 White). I went to best buy and they only had two repairs in theire system. So it turns out for the first repair in store, they didnt put it in the system since it is not aloud to do repairs in store.So according to them I only had two repairs. I was furious and said i wanted to speak to a manager but he wasn't there. Meanwhile they are shipping the sytem to GS headquarters because they think the motherboard is bad. So what do you guys think I should say to the manager, should I start yelling? tell me what you think of my story. This not only turned me away from HPs but I will never buy another PC either. I will also not get a warranty from best buy if I get it there.