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I'm on my 3rd iPhone 7+...

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dillonm

macrumors regular
Original poster
Mar 31, 2008
138
53
I am on my 3rd iPhone 7+ and I am giving up at this point. I bought this phone strictly for the camera - as I work out in the field taking photos of various jobs. The one I got on launch day was doing this (see video). I did a restore and set it up as new - still did it so I took it to Apple. They swapped it out for a new one - and I set it that one up as new. Definitely didn't want to do that - losing all messages and re downloading apps is never something I enjoy doing. The camera worked for a day or so, then started doing the same thing. I was so fed up at this point I walked into the same Apple Store to show them again - they offered to swap it again. Here I sit with my 3rd phone doing the EXACT same thing. It's obviously a software issue. Guess I'll just want for an update. Sigh....
 
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dillonm said:
I am on my 3rd iPhone 7+ and I am giving up at this point. I bought this phone strictly for the camera - as I work out in the field taking photos of various jobs. The one I got on launch day was doing this (see video). I did a restore and set it up as new - still did it so I took it to Apple. They swapped it out for a new one - and I set it that one up as new. Definitely didn't want to do that - losing all messages and re downloading apps is never something I enjoy doing. The camera worked for a day or so, then started doing the same thing. I was so fed up at this point I walked into the same Apple Store to show them again - they offered to swap it again. Here I sit with my 3rd phone doing the EXACT same thing. It's obviously a software issue. Guess I'll just want for an update. Sigh....
Click to expand...
If you believe it's the software, try iOS 10.1 beta. I've yet to see that issue on any iPhone 7 or 7 Plus, and mine has never had that happened. I wouldn't know what else to try, but for three phones to have it? Sounds absurd
 
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vdor said:
If you believe it's the software, try iOS 10.1 beta. I've yet to see that issue on any iPhone 7 or 7 Plus, and mine has never had that happened. I wouldn't know what else to try, but for three phones to have it? Sounds absurd
Click to expand...
I mean, what else could it be? To get three faulty phones? I honestly don't know - but I don't know what else to do at this point.
 
dillonm said:
I mean, what else could it be? To get three faulty phones? I honestly don't know - but I don't know what else to do at this point.
Click to expand...
Install the iOS 10.1 beta profile and update to iOS 10.1 beta 2, then see if the issue is there for you still.
 
My 7+ did this once. I don't use the camera too often, but I haven't seen it since.
 
Three defective iPhones? Apple should be personally contacting you to address your concerns and remedy the issue by supplying you with a device that is operable. Good luck.
 
I bought three iPhone 7's over the past 24 hours. All three had damage/dings/scratches out of the box. Ended up getting a refund. Total bummer.
 
dillonm said:
I am on my 3rd iPhone 7+ and I am giving up at this point. I bought this phone strictly for the camera - as I work out in the field taking photos of various jobs. The one I got on launch day was doing this (see video). I did a restore and set it up as new - still did it so I took it to Apple. They swapped it out for a new one - and I set it that one up as new. Definitely didn't want to do that - losing all messages and re downloading apps is never something I enjoy doing. The camera worked for a day or so, then started doing the same thing. I was so fed up at this point I walked into the same Apple Store to show them again - they offered to swap it again. Here I sit with my 3rd phone doing the EXACT same thing. It's obviously a software issue. Guess I'll just want for an update. Sigh....
Click to expand...

That doesn't look like a software problem. Return it fast and get another one.
 
dillonm said:
$1,000 phone but have to use a 3rd party app to take pictures. No thanks!
Click to expand...

No matter the product, whenever I see an owner get 2 or more replacements doing exactly the same thing, there are very few other reports, plus all reports that I have seen have been resolved by a reset or single replacement, I don't know what to think of the report. I guess the OP, and his unfortunate brother in another thread, just aren't meant to have an iPhone 7 plus.
 
burgman said:
No matter the product, whenever I see an owner get 2 or more replacements doing exactly the same thing, there are very few other reports, plus all reports that I have seen have been resolved by a reset or single replacement, I don't know what to think of the report. I guess the OP, and his unfortunate brother in another thread, just aren't meant to have an iPhone 7 plus.
Click to expand...
We've both owned every iPhone - never had such problems. I'm inclined to agree that this doesn't seem meant to be!
 
Yeah I have yet to see that on my plus. But the day I got it, I loaded 10.1 beta as beta 1 at that time had already dropped. Shouldn't be an issue for you anymore on the beta.
 
Hmm. The OP posted a video and no descriptive text of what his issue is. Three iPhone replacements and the same issues (whatever they are) are still present and nobody else has reported these issues? The OP bought the iPhone 7 over the Samsung Galaxy 7 for taking pics? Hmm. Again.
 
Wow, this looks awful. I can't imagine it's software if you tried a fresh install and still had it. Possibly a bad batch of iPhone 7+s? Perhaps take it back and try a 7+ from another part of the country?
 
Mine did that too, had to tap the screen to get it focused. Annoying. Returned mine for other issues though.
 
UPDATE: it has started doing the exact same thing on 10.1 beta 2
 
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