To kick off, I'm devastated! My iMac was in the middle of burning a CD on Sunday and spat it out halfway through. Next it was spitting every disc out, including the OS disk at firmware. Anyway, Applecare confirmed the superdrive needed replaced. The machine is only just over a month old (but it is the old top end 3.06GHz model)! So, it went off for repair in perfect order, all packaged up in the original packaging. Based on the advice on others, I also took many photographs before I dropped it off at the repair place. When I picked up the machine today the back of it has been scratched in a number of places. The screen also has loads of dust/debris underneath the glass display. Anyone with experience of this sort? Where do I stand? Any thoughts/advice appreciated.