Thanks for the advice regarding taking pictures. My iMac's off to the Apple Store tomorrow for a broken superdrive to be fixed. I hadn't thought of doing this but will certainly get the camera out tonight.
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iMac>>broken superdrive>>repair>>scratched
- Thread starter phalewhale
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Update
Hey all, just thought I would provide an update since I received the machine yesterday. Have to say though that there are what looks to be 3 aluminium/glitter type spots under the screen which you can see when the machine is off. It's also really annoying when the machine is on but with a dark background!
There is also a black spot which is not a dead pixel(s), just like a black smudge behind the TFT? It appears behind images on the display which is a bit weird. The other thing is on light backgrounds, there is a noticeable dark patch across the centre of the screen. Oh and there was a small patch of condensation on the screen which disappeared after about 15-30 mins or so.
All in all I'm not much impressed with Apple's quality. Obviously I've mentioned it to the lady I've been speaking to, and she has asked for some photo's -- but I mean it's not like I'm making it up!
I dunno. Maybe I have inspected it closer than I would have ordinarily done given the other problems but is it too much to ask for these issues not to be there?!
Anyway richkent72, let us know how your repair goes and well done for taking the pics! Pleased the thread has been of help.
Hey all, just thought I would provide an update since I received the machine yesterday. Have to say though that there are what looks to be 3 aluminium/glitter type spots under the screen which you can see when the machine is off. It's also really annoying when the machine is on but with a dark background!
There is also a black spot which is not a dead pixel(s), just like a black smudge behind the TFT? It appears behind images on the display which is a bit weird. The other thing is on light backgrounds, there is a noticeable dark patch across the centre of the screen. Oh and there was a small patch of condensation on the screen which disappeared after about 15-30 mins or so.
All in all I'm not much impressed with Apple's quality. Obviously I've mentioned it to the lady I've been speaking to, and she has asked for some photo's -- but I mean it's not like I'm making it up!
I dunno. Maybe I have inspected it closer than I would have ordinarily done given the other problems but is it too much to ask for these issues not to be there?!
Anyway richkent72, let us know how your repair goes and well done for taking the pics! Pleased the thread has been of help.
Get it completely replaced - again. You've put it with "repairs", you've now got a replacement which is also flawed - and you've got decent grounds to demand another replacement
If you're in the UK, at least, your product is protected for 6 months after purchase, irrespective of their internal policies, which means regardless of how many times they repair or replace your product in this period, you can still demand another repair/replacement. During this period, the burden of proof is on the retailer to prove that is not defective (and not your burden to prove that it is)
I'm currently perusing this route for a dodgy screen - they insist that "replacement is definitely not an option yet" etc. but remind them of trading laws, and they soon escalate the case for you. Basically, they'll try to get you to do the least possible, to keep it easy for them: by making the "that's not an option" sound serious, they make it sound official/legally correct. This is not the case, and all you need to do is correct them: It IS an option, and I want my now defective product product replaced.
Good luck getting it sorted
If you're in the UK, at least, your product is protected for 6 months after purchase, irrespective of their internal policies, which means regardless of how many times they repair or replace your product in this period, you can still demand another repair/replacement. During this period, the burden of proof is on the retailer to prove that is not defective (and not your burden to prove that it is)
I'm currently perusing this route for a dodgy screen - they insist that "replacement is definitely not an option yet" etc. but remind them of trading laws, and they soon escalate the case for you. Basically, they'll try to get you to do the least possible, to keep it easy for them: by making the "that's not an option" sound serious, they make it sound official/legally correct. This is not the case, and all you need to do is correct them: It IS an option, and I want my now defective product product replaced.
Good luck getting it sorted
Thanks for the advice. I know email can be a funny communication medium but I'm getting the impression that the lady I'm speaking with in Executive Relations thinks I'm simply a pest. I might be wrong but that's just what I'm picking up.
UPDATE: I'm being asked to produce 'photographic evidence' of the things I mentioned in my previous post. It's fair enough but to me that's her saying I'm not sure I believe you. I mean, if I have to send the computer back to them, I'm hardly going to be making it up!!! Jee Whiz. It's a little concerning though because I cannot get the dark patch on the middle of the screen to show up in a photograph. Any tips on how to do this. The aluminium spots should hopefully be covered by my camera's macro mode. I'm getting a little tired of this and the customer service is leaving a bit to be desired given everything that has gone on. Why would I lie about the machine being the way it is? All I want is a flamin machine that works and doesn't have this crap under the screen/dark patch!!! ARGH!
Does the patch show up if you turn the flash of your camera off maybe? Maybe try some different exposure times etc.
WOW! I am very sorry to hear this! If it's any consolation they always ask for photographic evidence of issues with machinery. Though knowing who you are speaking to and they way he/she comes across I know what you mean about you feeling that she thinks your a pest but I think its just the way he/she is.
They should sort it out for you asap, very disappointing to say the least.
Does the patch show up if you turn the flash of your camera off maybe? Maybe try some different exposure times etc.
Cheers, tried fiddling about a bit and have managed to get something to show. The banding doesn't show very well - and would be interested to hear constructive feedback from folk. Have posted them here:
Unfortunately I didn't get a pic of the condensation. When I got in from work last night it was late and I was just in a state of disbelief really. It was gone in 15-30 mins or so but Applecare said that wasn't good.
I'm pleased you said that. That makes me feel a little better. I can be a sensitive little soul at times...
EDIT: Oh dear, that last one didn't go so well... Will have to re-think that one. Didn't look that bad in preview!!!
OK, so they are sending another replacement with their profuse apologies. Just thought I would update you all. Thanks again.
Got my iMac back today
(a lot quicker than they said when I dropped it off). Everything's fine. Except for a couple of finger prints on the screen it was as I left it. The new drive works better than the old one ever did (which probably means it was a dud from the start).Hope then new replacement is OK as your experience has been completely unacceptable.