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iMac Freezing Fix ETA?

I would be happy if Apple would agree to replace my machine without a hassle. But I want to be guaranteed that the new machine will be free of this issue.
 
Marble said:
I would be happy if Apple would agree to replace my machine without a hassle. But I want to be guaranteed that the new machine will be free of this issue.
Click to expand...

There's no guarantee. However, there is apparently a '95%' chance you'll get a working one.
 
I ran Software Update and saw 1.2 Update. I clicked down "Install", then in 2 milliseconds my little brain thought "better go to macrumors before I install this", and I moved away the mouse and released the left button somewhere else over the screen.

After reading some posts about people who didn't have freezes and they appeared with this update, I'm happy I came here first. WTF is happening with Apple? Gates should be laughing his teeth off with this crappy problems people find with iMacs.😡
 
PMR said:
I ran Software Update and saw 1.2 Update. I clicked down "Install", then in 2 milliseconds my little brain thought "better go to macrumors before I install this", and I moved away the mouse and released the left button somewhere else over the screen.

After reading some posts about people who didn't have freezes and they appeared with this update, I'm happy I came here first. WTF is happening with Apple? Gates should be laughing his teeth off with this crappy problems people find with iMacs.😡
Click to expand...

The update does not address this issue; it is simply a driver update for the GPU, and will probably improve the performance and compatibility of healthy systems.
Systems that have a history of freezing, screen corruption, lock-ups etc... should be returned for a replacement.
 
Luap said:
With all due respect.. I don't think you are being realistic here. We buy a computer from Apple and it doesn't work properly. There is no one to blame for that but Apple.

There are multiple problems here now. These iMacs have been on sale for nearly 3 months. iMacs sold as recently as last week are freezing still. And those who bought on or near release day are fast running out of AppleCare cover.

For those people, nigh on 3 months is a long time to wait for an update that does not even work.

And remember, we're not talking about some niggling issue that is merely mildly annoying, yet liveable with. We're talking about an issue which will effectively lock up the Mac entirely, often while doing nothing but the most mundane tasks which doesnt even begin to put the machine through its paces. This renders the Mac undependable in the extreme.

Apple built them. Apple sells them. Apple is not fixing them. Honestly, who else is there to blame, but Apple?
Click to expand...

Agreed, Last I remember I gave Apple my money.
 
My iMac didn't crash today for 3 and a half hours today. After that it did. What I do when it freezes, i press the power button twice, wait about 45 seconds to a minute, until the screen goes black, wait another minute, push the power button twice again, and the screen comes back 'after the freeze', and a pop-up screen shows up that I have that the machine crashed, and need to power down the machine (holding the power-button). After that, on boot-up, after logging in, the Crash Report will show up, which can be sent to Apple.

This time, the crash report showed the following (after reboot):

Fri Nov 2 20:50:03 2007
panic(cpu 0 caller 0x001246E5): "ipc_right_clean: strange type"@/SourceCache/xnu/xnu-1228/osfmk/ipc/ipc_right.c:628
Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x3fb57e28 : 0x12b0e1 (0x4555b4 0x3fb57e5c 0x133238 0x0)
0x3fb57e78 : 0x1246e5 (0x455314 0x206 0x6ebd420 0x46bf620)
0x3fb57eb8 : 0x13b516 (0x3f8f0e4 0x206 0x3fb57f08 0x36cbc2)
0x3fb57f08 : 0x36ed96 (0x46bf620 0x0 0x0 0x0)
0x3fb57f58 : 0x36edc4 (0x48e5bf0 0x0 0x6a8bac4 0x0)
0x3fb57f78 : 0x3da8b0 (0x48e5bf0 0x6a8ba80 0x6a8bac4 0xb00808c8)
0x3fb57fc8 : 0x19ea34 (0x581a520 0x0 0x1a10b5 0x48c4f20)
No mapping exists for frame pointer
Backtrace terminated-invalid frame pointer 0xb0080918

BSD process name corresponding to current thread: airportd

Mac OS version:
9A581

Kernel version:
Darwin Kernel Version 9.0.0: Tue Oct 9 21:35:55 PDT 2007; root:xnu-1228~1/RELEASE_I386
 
ImperialX said:
There's no guarantee. However, there is apparently a '95%' chance you'll get a working one.
Click to expand...

Please provide a link of where you got the 95% stat from. You have stated before that 5% have issues so you kep throwing that # around I would like to see some proof.
 
I'm a fairly recent "switcher". I started with a 12" Powerbook which still runs amazing. In fact, it sold me hook line and sinker. For the past couple of years I have talked many, many people into switching. I LOVED not having to deal with PC freeze. I couldn't believe how much time my Mac was saving me. I gushed to everyone who would listen.

Next, in April 2007, I bought my son a 24" iMac. Equally fantastic! Proving that the Powerbook was not a fluke. 🙂

In mid-August 2007 I really dug my heels in (to the tune of ten grand) and purchased a 3.0 Quad Core Mac Pro and a new 24" 2.8 iMac for my younger son.

Here's where my happy story takes a turn... My son would tell me his computer was crashing and/or freezing, the screen would go black, it wouldn't quit applications or even restart or shut down using the apple menu. He would have to re-boot using what I refer to as "the happy button" which is the power button. It's the ONLY way to turn the computer off and it happens many, many times a day. The top left of the iMac also gets really, really hot, almost too hot to touch.

Honestly, I know this is awful, but I haven't even called Apple. I figured I would wait for Leopard and that it would fix everything. Yes, I was one of the people at the store the day it came out. I'm telling you, hook, line and sinker.

Anyhow, I installed Leopard as an update on the iMac and did an erase and install on the Powerbook. The Powerbook still works GREAT, I swear I love this computer. However, the iMac is worse! The performance is absolutely horrible, dare I say, worse than any PC I've ever owned.

Tonight, after the third freeze in an hour, I googled "Leopard freezes" and found this thread. Here's my question, what do we do???
 
1 week old 24'' 2.4 Intel 1GB imac with factory Tiger install , everything default only exception and patch i installed yesterday is 1.2 to fix texture bugs in WoW which it fixed.

No freezes before patch , no freezes after patch , my iMac7,1 info :

Production batch 8/2/07 , Quanta Computer Shanghai , China
Operating System 10.4.10 Build 8R4031
Kernel Darwin vers 8.10.2
Boot ROM 07/09/07

(info from system information in Temperature Monitor)
 
Hi around,

i experienced several freezings on my new iMac 24" (no options). I thought that the last update fixed this issue, but sadly it didn't. It freezed in frontrow, itunes..

I tried to call the apple store today but saturday it is closed, so i ve to wait until monday. I think they will tell me to send it to repair, BUT no way i don't want them to open my still very new machine. Do you think they can accept to send me a NEW one, freshly built in china ?

I ve it since October 4th.

I'm desperate
Thanks to all
 
ImperialX said:
There's no guarantee. However, there is apparently a '95%' chance you'll get a working one.
Click to expand...

what 5%? Are you kidding me? I've been in 2 apple stores- the freezers are even on apple stands. Staff regularly do the rounds re-booting them.

When I was bitching to the staff about freezing I've seen atleast 2 ppl draggin al iMacs to the store (I do not know the problem but I can guess)

Could you please show me any official info that states 5%? The only info so far was L.Fox "smal number" bs.

If you do not have that 95% official info, plz do not give false information.
 
24 hours later and not one hitch! Heavy WoW play, Lotsawater screen saver, iTunes, Coverflow, iMovie, etc. This update seems to have worked for me.

Again, run the update and refresh the PRAM a few times. Not just once. Then just use the computer for a bit doing nothing but web surfing, and anything that does not really tax the GPU. The system seems to have settled into itself nicely.
 
This 5% number is I think what some member of AppleCare staff actually admitted to. You can bet that it is somewhat underestimated, to put it mildly. Especially if you count iMacs like mine (both in fact) that freeze, but only under more demanding circumstances.
 
I talked to a Mac Genius. He said he knew about the issue.

He told me if I was still having problems after the update it was probably a hardware issue.

He looked at the computer for about 10 minutes and said I definitely had a bad logic board or video card.
 
I originally had problems relating to Front Row and iPhoto. I've stayed away from most of the the updates (1.1, 1.2 as I don't have Leopard yet) but did install the iLife upgrade and for me the problem was fixed. I've tried to duplicate my freezes but haven't been able to. Whatever was wrong seems to have worked itself out. I don't really understand but at least my baby is working perfectly now.

Mick
 
wakerider017 said:
I talked to a Mac Genius. He said he knew about the issue.

He told me if I was still having problems after the update it was probably a hardware issue.

He looked at the computer for about 10 minutes and said I definitely had a bad logic board or video card.
Click to expand...

So... are they going to repair it or are you getting a new one? I'm planning to take mine to the Apple Store on Monday.
 
wakerider017 said:
Why would I be? I am getting the same exact unit over again.
Click to expand...

Mines going in for repair. It was fairly stable with 1.2 but was picky about RAM. I removed one of the sticks and it was all sixes and sevens. Apple at least knows about the problem as there was no "Never heard of that before" nonsense and after running the hardware test she was more than happy to have it repaired (new logic board). Looks like Apple has decided that any problems now are hardware and I say take them up on it and get yourselves a working machine.
 
flopticalcube said:
Mines going in for repair. It was fairly stable with 1.2 but was picky about RAM. I removed one of the sticks and it was all sixes and sevens. Apple at least knows about the problem as there was no "Never heard of that before" nonsense and after running the hardware test she was more than happy to have it repaired (new logic board). Looks like Apple has decided that any problems now are hardware and I say take them up on it and get yourselves a working machine.
Click to expand...

Pretty much the same experience I had...

Tech said if your still having problems it is definitely hardware.
 
I feel for you guys. My freezing has all but stopped. No problems in the last 72 hours or so, except when the system came out of sleep, while running lotsawater screensaver. I attribute this more to the screensaver than the system. Otherwise, I've been using the computer under heavy load with zero problems. Here's hoping.
 
Another good way to tell if you have hardware problems is to open time machine..

You should see lots of "glitches/artifacts"

(If you do not have an external drive, partition your internal drive to use with Time Machine. You can erase the partition after you are done with the test)...
 
I am a some one who is looking to buy his First Apple Mac ( iMac ) and I am watching the unfolding
Freezing story with some hope, Two questions ..

1. where you live if you go into an Apple store to but an iMac , could you ask that the machine
be un packed and fired up there in the shop , to see just how it performs..?

2. can some one please explain this phrase I keep seeing ...

Apple- fix this problem or a class action lawsuit is in order.

what is a class action lawsuit, and how does the sort out
all the current iMac problems..?

sorry if the above are dumb questions

Thanks siam ( Thailand )
 
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