iMac Software update 1.3

[ryan2385]

That's what I observed when I first patched. It froze a few times immediately, then it was as if the system just kinda settled. Is it possible the software continues to update files after restart? I dunno, but I have been fine for days now.

That's odd. Same is happening to me. My machine never froze as much as others machines (during normal activities) it seems. However, before 1.3 I was able to make my machine freeze using the leopard screen savers while rapidly mousing over the magnified dock. Updated with 1.3 and I still was able to make it freeze. The past couple of days my comp has been flawless (pretty much - safari has started to occasionally crash) though. I have tried the screen saver and mousing "test" and it has passed everytime. I even tried doing this test with WoW and iPhoto in the background---still no freeze. Now, this is either good or bad news --Good if it never freezes again/ Bad if it randomly freezes because I won't be able to reproduce the problem to a genius anymore. I will keep you guys updated.

 

[Spankey]

The new issue is trying to decide if the freezing is caused by Leopard, Video Card, system board, etc.

Still pretty flawless. I posted earlier about one freeze with Lotsawater screensaver over the weekend, but that happend with the computer coming out of sleep mode. A quick reboot solved all the problems. The screensaver itself may need to be updated, so who can tell. I pretty much have no fears of a random crash now. Before the patch..never could tell.

 

[Dr. Cheesesteak]

OK... I guess I take back everything I've said over the past few days...

1.3 didn't help. In fact I just got graphic corruption for the first time since I got this machine. The machine ran so well over the weekend but it has been lockup-tastic all day today...

I finally cracked over an hour ago and called Apple. One thing I will recommend to anyone planning to do the same, make sure when the first person you speak to gets on the phone starts to mention some trouble shooting he'd like you to do, you just start listing all the things you've already done (SMC,PRAM,Repair Permissions, Hardware Test, etc.)

I pretty much bypassed that guy. After I gave my speech he just said "OK.. well I can't really do anything else for you. Please hold while I get a product specialist." Just remember to be polite.


Hour and ten minutes on hold so far

Also - I stuck a screenshot of the messed up graphics and a bunch of crashlog info (ASIC Hang) on my .mac page for whoever on the phone to look at. Hopefully that will save some time as well:

Link Here

 

[srichart1]

Major Update!

Well, I have spoken with people 'in the know' at Apple and a software update is coming sometime between 10pm tonight and Wednesday evening. The issue is the video card driver without a doubt.

It is speculated that there is a problem with the timing of the video card driver coming online during boot up. I have noticed that if you get artifacts at the log in screen it will crash.

For all of you who are sending your Imacs back for a video card swap.. Don't do it. Wait until Wednesday. Insiders are confident the next update will fix the problem.

 

[Dr. Cheesesteak]

Well, I have spoken with people 'in the know' at Apple and a software update is coming sometime between 10pm tonight and Wednesday evening. The issue is the video card driver without a doubt.

It is speculated that there is a problem with the timing of the video card driver coming online during boot up. I have noticed that if you get artifacts at the log in screen it will crash.

For all of you who are sending your Imacs back for a video card swap.. Don't do it. Wait until Wednesday. Insiders are confident the next update will fix the problem.

Oh how I hope you're right... my call just got dropped after being on hold for 1.5 hours! (Likely at&t wireless' fault - not Apple dropping me)

This doesn't really explain why it crashes in Boot Camp... or why it only happens to some machines though.

 

[wakerider017]

Well, I have spoken with people 'in the know' at Apple and a software update is coming sometime between 10pm tonight and Wednesday evening. The issue is the video card driver without a doubt.

It is speculated that there is a problem with the timing of the video card driver coming online during boot up. I have noticed that if you get artifacts at the log in screen it will crash.

For all of you who are sending your Imacs back for a video card swap.. Don't do it. Wait until Wednesday. Insiders are confident the next update will fix the problem.

As much as I hope you are right, I am reluctant to take your word for it.

Please don't take this the wrong way... I am not trying to be rude..


1. You are new to the forums.
2. You have not told us where you heard this info.

Oh how I hope you're right... my call just got dropped after being on hold for 1.5 hours! (Likely at&t wireless' fault - not Apple dropping me)

This doesn't really explain why it crashes in Boot Camp... or why it only happens to some machines though.

Ha, don't be so quick to let Apple off the hook.

I was on hold for 2 hours (on a land line) and I got dropped.

 

[samt14]

Well, I have spoken with people 'in the know' at Apple and a software update is coming sometime between 10pm tonight and Wednesday evening. The issue is the video card driver without a doubt.

It is speculated that there is a problem with the timing of the video card driver coming online during boot up. I have noticed that if you get artifacts at the log in screen it will crash.

For all of you who are sending your Imacs back for a video card swap.. Don't do it. Wait until Wednesday. Insiders are confident the next update will fix the problem.

That would be amazing, i'm just wondering though, how come some macs freeze while others don't? I believe u and all, but just wondering if u know from your insiders why this is the case. Thanks

 

[srichart1]

As much as I hope you are right, I am reluctant to take your word for it.

Please don't take this the wrong way... I am not trying to be rude..


1. You are new to the forums.
2. You have not told us where you heard this info.



Ha, don't be so quick to let Apple off the hook.

I was on hold for 2 hours (on a land line) and I got dropped.

-----

I am not new to this forum, just not so vocal. I heard this from someone who works at Apple who also is involved with solving driver issues.

My message was to keep you guys updated, not to spark a debate. Apple will fix it. They always do.

 

[samt14]

-----

I am not new to this forum, just not so vocal. I heard this from someone who works at Apple who also is involved with solving driver issues.

My message was to keep you guys updated, not to spark a debate. Apple will fix it. They always do.

Well thanks for the update, i just hope u r right, i was going to take mine in on friday, was about to wipe the drive so i don't get the "oh it could be software installation bs".
If u get a chance to talk to ur apple friend, find out why some work fine and some macs freeze, as a driver issue should affect all systems, no?

 

[srichart1]

That would be amazing, i'm just wondering though, how come some macs freeze while others don't? I believe u and all, but just wondering if u know from your insiders why this is the case. Thanks

I wish I could say for sure but it involves how (fast) the video card via it's driver interfaces with the bus on the Imac mother board. I believe they will be delaying when the driver 'engine' starts during the bootup process. From what I understand, not all of the data is making it to configure the video card during the initialization process.

Hope that helps.

 

[wakerider017]

-----

I am not new to this forum, just not so vocal. I heard this from someone who works at Apple who also is involved with solving driver issues.

My message was to keep you guys updated, not to spark a debate. Apple will fix it. They always do.

Cool Cool! I really hope your right!!!

That would be awesome!

 

[srichart1]

Cool Cool! I really hope your right!!!

That would be awesome!

Yes, it would be awesome. I mean... Who wants a $2300 pile of crap that looks like a picasso painting?

The Imac is an amazing machine. And in a few months this will all be behind us.

I really appreciate this forum where everyone can come together and share about what is going on. Unfortunately, everytime good information is posted on the Apple Discussions Forums about the freezing Imac issue, Apple locks it down... Not here!

Cheers.

 

[samt14]

I wish I could say for sure but it involves how (fast) the video card via it's driver interfaces with the bus on the Imac mother board. I believe they will be delaying when the driver 'engine' starts during the bootup process. From what I understand, not all of the data is making it to configure the video card during the initialization process.

Hope that helps.

THank you for your response. I think what you are saying makes sense. I guess motherboard bus speeds aren't exactly the same on all systems.
Sounds good though, can't wait for the release.

 

[Spankey]

It is speculated that there is a problem with the timing of the video card driver coming online during boot up. I have noticed that if you get artifacts at the log in screen it will crash.

That would make sense and explain why the card crashed during the screensaver while coming out of sleep.

Anyone know if there are audio issues as well? I get some audio stuttering in WoW, which could be the video driver, game, etc...

 

[Marble]

You're really getting my hopes up, mister! They've already been deflated once (1.2 update...), so I really hope you're right or my heart will break! (Or, more likely, my patience.)

 

[DataChris]

iMac Update 1.2.1

Just noticing apple replaced the 1.2 update with a 1.2.1 update.

Anyone try this one yet?

 

[126351]

Has anyone got a freezer built in week 42 or later (bear in mind we ain't likely to see any week 45's delivered until next week)?

 

[Samuel88]

Just noticing apple replaced the 1.2 update with a 1.2.1 update.

Anyone try this one yet?

I created a thread to discuss the 1.2.1 https://forums.macrumors.com/threads/382473/.

 

[hallio]

I'm glad to have found this thread and see that I'm not the only one with these problems (far from it in fact!).

I have a week 41 (W87410...) and it has frozen more times in the last 5 days since I bought it than all my windows machines in the past 5 years. It pains me to say that as I was really looking forward to making the switch...

I have Leopard (upgraded from Tiger as the first thing when i got it home) software update 1.3, and an extra 1gb of RAM from Crucial (2gb total).

I bought this machine as a replacement for our aging TV, video, DVD, DVB-T boxes. The idea of just one plug in the wall and all that Mac goodness was too tempting to resist. However the machine is barely up for more than about 20 minutes at a time. Strangely the live TV (Elgato) actually works pretty well - it's just trying to use the Mac as a computer that is causing the problems.

Spaces, screen savers, waking from sleep, Safari and in fact pretty much anything will cause the machine to freeze with just the mouse pointer working.

I'm really hoping that some kind of update appears over the next few days as I'm tearing my hair out here. I've spent weeks convincing myself (and my wife!) that this was the right move and am now beginning to look foolish!!

Here's hoping......

Steve

 

[jonnyb]

So is there a 1.3.1 update for Leopard or just a 1.2.1 update for Tiger?

 

[Marble]

So is everyone twice shy about Apple's updates? I want to hear about 1.2.1 but I'm not going to risk my current stability at 1.0 to do it.

 

[Kirk]

So could this be the update that srichart1 was talking about? Would be interesting to hear from anyone with a freezing iMac if this finally works.

Just noticing apple replaced the 1.2 update with a 1.2.1 update.

Anyone try this one yet?

 

[agentphish]

I'm here to tell you that it's very likely that More fixes are coming.

 

[Luap]

So is there a 1.3.1 update for Leopard or just a 1.2.1 update for Tiger?

1.2.1 is to address a bug with tiger +1.2 users trying to upgrade to Leopard.
Given that Leopard users already have Leopard, then there wont be any 1.3.1 update. At least not to address that same bug anyway.

 

[darkerside]

Hey all
I need my computer for business and wanted to purchase another iMac for the house so I figured let me buy a new one and then I can repair my freezer iMac and put it in my house. Of course this time after buying my iMac i stressed tested it. If it showed a little sign of freezing I would take it back and get another one.
Well the good news is its not a freezer
In fact i am quite surprised how much faster and smother it runs compared to the freezer. I am total satisfied. (now to see about repairing or maybe getting an exchange for my freezer)
From what I can see this definitely has to be a hardware issue.
My advise repair or exchange your freezers. No software update can fix them.

NOTE: I work in tech support and I know a lot of times end users can mistake one problem for another. It is important to note that application crashes/freezes can be mistaken for the graphic hang OS freeze that many of us have experienced. If your iMac freezes from scrolling over the doc, screensaver caused freeze, or some of the other easy ways explained in these forums then you got a freezer and should definitely look to repair or exchange.
It is my belief that the iMac software updates that were released, were aimed at improving the drivers so they run with apps better. Of course those of us with bad hardware experienced freezes.