Image Capture not seeing photos on iPhone

Candlelight

macrumors 6502a
Original poster
Oct 12, 2011
743
552
New Zealand
Plugging in phone via cable. Image Capture launches and can see the device, but no images or videos show up in the list. It was working when I was running the Public Beta, but now running the general release of 10.14.0 it's no longer working properly (this is the first time I've connected the phone since removing the Beta).

Device is accessible in iTunes, photos are showing up in the contents bar so the computer knows I have photos on the phone (there's over 500 on there), just Image Capture can't see them.

Computer is 2013 MacBook Pro 13". Phone is iPhone 8 64GB, running iOS 12.0 (also general release, not Beta).

Any help appreciated.
 

mikzn

macrumors 68000
Sep 2, 2013
1,968
1,326
Vancouver
Why not use Photos? It is the default app for organizing and archiving photos from all your devices?

Also you can access photos in Preview - in the file menu - you can import, delete or just drag a photo from the phone to the desktop etc.
 

Candlelight

macrumors 6502a
Original poster
Oct 12, 2011
743
552
New Zealand
Thanks, I didn't realise Photos overtook Image Capture as the default program.

But I've just launched Photos and it says I have no photos on my phone either...

May try resetting my phone, see if it fixes it.
[doublepost=1538427874][/doublepost]And Preview does the same thing. Grrr.
 

KoolAid-Drink

macrumors 65816
Sep 18, 2013
1,424
406
USA
Did you tap 'Trust' when you connected your iPhone? Maybe you didn't, and you need to reset that. Open iTunes and go to Preferences > Advanced > Reset all Warnings, then try again.
 
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Candlelight

macrumors 6502a
Original poster
Oct 12, 2011
743
552
New Zealand
No it's all trusted.

I went and reinstalled the iOS Beta profile and it's all working again. Something's funky with it.

I'll get my photos off the phone then may wipe it.
 

mikzn

macrumors 68000
Sep 2, 2013
1,968
1,326
Vancouver
That is strange - one thing for sure, if iTunes can see the phone - Photos and Preview and Image Capture should too!

sometimes it could be something simple like a bad cable? connection?
 

Candlelight

macrumors 6502a
Original poster
Oct 12, 2011
743
552
New Zealand
They could all see the phone, that was never in doubt. It's just the fact that iTunes could see a section of the phone's storage was taken up by photos but none of the others could see. They just reported the phone was empty.

I tried it at home and at work using three different cables so it wasn't a connectivity issue. I'd like to think it's a 12.0 bug but no one else is reporting it, so....
 

jalvar

macrumors newbie
Nov 7, 2018
1
0
Hello Guys
I just updated my phone and my computer and non of the programs can see my photos even though they see the phone.
out of ideas now.
 

renzocastagnino

macrumors newbie
Nov 18, 2018
1
1
I had this problem. Image Capture will recognize the the iPhone, but wont show the picture. I just turned off and on my iPhone and it solved the problem.

Macos: Mojave
ios: 12.1
 
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pdofak

macrumors newbie
Nov 26, 2018
1
0
Glad it isn't just me. iPhone 8 current and MBPro current. All applications see the device connected but no photos. Sometimes power cycle fixes it but not always.
Irritating!
 

cphope

macrumors newbie
Nov 26, 2018
1
0
Glad it isn't just me. iPhone 8 current and MBPro current. All applications see the device connected but no photos. Sometimes power cycle fixes it but not always.
Irritating!


I have the exact same problem. Same issue with my wife's phone as well. Believe it is an iOS issue because tried it on multiple computers which are running different OS, and same issue. No turning off and on my phone, or restarting the macs did not solve the problem.
 

Geoff Walker

macrumors newbie
Dec 7, 2018
2
0
I have the exact same problem. Same issue with my wife's phone as well. Believe it is an iOS issue because tried it on multiple computers which are running different OS, and same issue. No turning off and on my phone, or restarting the macs did not solve the problem.
Any real solution to this?? I can’t download from my 7plus 256gb as photos aren’t seen as others describe.....
 

rehabzzz

macrumors newbie
Jan 2, 2019
1
0
I had this problem. Image Capture will recognize the the iPhone, but wont show the picture. I just turned off and on my iPhone and it solved the problem.

Macos: Mojave
ios: 12.1
same thing here, at first the photos were there and as i started to import them to my desktop the cable was connecting and disconnecting so i changed the usb cable and when i did imagecapture didnt show any pictures this time its so frustrating
 

heraldmarketing

macrumors newbie
Jan 10, 2019
1
2
THIS WORKED! Plug your iPhone into your Mac. Open Image Capture. It should show the iPhone connected, but it won't reveal any camera roll. Keep the phone plugged in and Image Capture open. Then, turn off the phone and turn it back on again. As soon as it turns back on and your enter your passcode, Image Capture should say, "Preparing camera roll" and show you it all. At least, for me it did! Using iPhone 7 with iOS 12.1.2 and iMac with macOS Mojave 10.14.2
 

akaraspo

macrumors newbie
Jan 11, 2019
1
1
THIS WORKED! Plug your iPhone into your Mac. Open Image Capture. It should show the iPhone connected, but it won't reveal any camera roll. Keep the phone plugged in and Image Capture open. Then, turn off the phone and turn it back on again. As soon as it turns back on and your enter your passcode, Image Capture should say, "Preparing camera roll" and show you it all. At least, for me it did! Using iPhone 7 with iOS 12.1.2 and iMac with macOS Mojave 10.14.2
Worked for me - thank you.
 
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Geoff Walker

macrumors newbie
Dec 7, 2018
2
0
It still didn't work for me and I've done it three times :(
iphoto wont see them either
airdrop wont drop them all, some photos come up blank with just the file name
[doublepost=1548709401][/doublepost]Ok, I now have a sition that works at the moment.
I use an iPhone 7plus and a MacBook Pro both on the current OS...
For me the Image Capture and Photos (they both use the same OS section for d/loading as does Lightroom) and Lightroom couldn’t see the photos on the phone -iTunes does.
I saw a post on another forum where rebuilding the Photos Library cleared an inabiliyto d/load... now I haven’t used Photos on this Mac AFAIK but I followed the instructions which is to press the CMD and Option keys when opening Photos.. Photos then rebuilds the library...
I have been able to plug in my phone since then, Image Capture sees the photos and downloads them.... this is over four days!!
Give it a go and report back
 

bszent

macrumors newbie
Jun 9, 2019
1
0
Plugging in phone via cable. Image Capture launches and can see the device, but no images or videos show up in the list. It was working when I was running the Public Beta, but now running the general release of 10.14.0 it's no longer working properly (this is the first time I've connected the phone since removing the Beta).

Device is accessible in iTunes, photos are showing up in the contents bar so the computer knows I have photos on the phone (there's over 500 on there), just Image Capture can't see them.

Computer is 2013 MacBook Pro 13". Phone is iPhone 8 64GB, running iOS 12.0 (also general release, not Beta).

Any help appreciated.
I had Parallels open. As soon as I closed it, my photos showed up in Image Capture again.
 

AmieFanning

macrumors newbie
Jul 9, 2019
1
0
[doublepost=1548709401][/doublepost]
Ok, I now have a sition that works at the moment.
I use an iPhone 7plus and a MacBook Pro both on the current OS...
For me the Image Capture and Photos (they both use the same OS section for d/loading as does Lightroom) and Lightroom couldn’t see the photos on the phone -iTunes does.
I saw a post on another forum where rebuilding the Photos Library cleared an inabiliyto d/load... now I haven’t used Photos on this Mac AFAIK but I followed the instructions which is to press the CMD and Option keys when opening Photos.. Photos then rebuilds the library...
I have been able to plug in my phone since then, Image Capture sees the photos and downloads them.... this is over four days!!
Give it a go and report back
[doublepost=1562680093][/doublepost]This worked for me - the odd thing was if I pushed an image via text or email then it would show up as part of the library (before I did your fix.)

later.... as I was pulling images off my phone, Image capture froze and even with the fix above has not come back. hmmmm back to the drawing board.
 
Last edited:

honeyfaerie

macrumors newbie
Jul 17, 2019
1
0
The same thing has been happening to me and it's so frustrating. I've used Image Capture dozens of times before and transferred thousands of pictures at once from my phone to a hard drive without any issues. Today, image capture has repeatedly frozen on me while transferring photos. I was only able to transfer about 450 photos before it completely stopped working. No amount of restarting my Macbook Pro or iPhone 8+ has helped (both devices are up to date). My charging cables are relatively new, clean, and shouldn't be faulty. When Image Capture has frozen, I've cancelled the image transfer, and then it shows me a bunch of error codes. Now... my images are no longer showing up in Image Capture at all. The Photos app isn't even showing my pictures, although it is recognizing my iPhone. This all feels like a huge conspiracy designed to force people into paying for iCloud storage.
 

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anishanand

macrumors newbie
Jul 30, 2019
1
1
Plugging in phone via cable. Image Capture launches and can see the device, but no images or videos show up in the list. It was working when I was running the Public Beta, but now running the general release of 10.14.0 it's no longer working properly (this is the first time I've connected the phone since removing the Beta).

Device is accessible in iTunes, photos are showing up in the contents bar so the computer knows I have photos on the phone (there's over 500 on there), just Image Capture can't see them.

Computer is 2013 MacBook Pro 13". Phone is iPhone 8 64GB, running iOS 12.0 (also general release, not Beta).

Any help appreciated.
THIS WORKED FOR ME - FIRST close the image capture app (if opened) -> SECOND Reboot your Phone -> When the the phone is rebooted Open "Itunes" -> THEN GO TO Preference -> CLICK Reset Warnings -> Press Ok -> Open Image Capture -> If your phone shows "DO YOU TRUST THIS APP", press "YES"....i guess this will show the photos and videos in the phone in image capture.
 
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vjeantet

macrumors newbie
Aug 4, 2019
1
0
France
Hello i fixed my issue just by clicking on "Keep Originals" checkbox on Image Capture option.

Imports now are fast, like i was used to.

At the bottom of the app, toggle Transfer to Mac or PC to Keep Originals. (screenshot from Capture.app FR-fr)

capture.png
 

thatmandan

macrumors newbie
Sep 7, 2019
1
0
THIS WORKED FOR ME - FIRST close the image capture app (if opened) -> SECOND Reboot your Phone -> When the the phone is rebooted Open "Itunes" -> THEN GO TO Preference -> CLICK Reset Warnings -> Press Ok -> Open Image Capture -> If your phone shows "DO YOU TRUST THIS APP", press "YES"....i guess this will show the photos and videos in the phone in image capture.
Thank you - this was the only thing that worked for me! For the benefit of others - 'Reset Warnings' is under the Advanced tab of iTunes preferences. Thanks again!
 

jwollese

macrumors newbie
Oct 25, 2019
1
0
THIS WORKED FOR ME - FIRST close the image capture app (if opened) -> SECOND Reboot your Phone -> When the the phone is rebooted Open "Itunes" -> THEN GO TO Preference -> CLICK Reset Warnings -> Press Ok -> Open Image Capture -> If your phone shows "DO YOU TRUST THIS APP", press "YES"....i guess this will show the photos and videos in the phone in image capture.
This worked for me too, but only if the phone was unplugged when I reset the warnings. So the steps were:
  1. Close "Image Capture" app.
  2. Unplug and restart phone. (Not sure if restarting is necessary...)
  3. Meanwhile, open "iTunes > Preferences > Advanced" and click "Reset Warnings" button.
  4. Plug in phone.
  5. Open Image Capture. It may take a few seconds to refresh.
I have my iPhone photo preferences set to "Keep Originals" because Image Capture freezes when trying to convert more than a handful of items.

Thanks everyone.
 
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